Overview
What is Apple Remote Desktop?
Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.
Remote Desktop with ease with the Apple Remote Desktop
Apple Remote Desktop is a day saver.
Apple Remote Desktop: All you need to know
Using Apple Remote Desktop to access headless build machines
Apple Remote Desktop... Great for onsite Apple remote access!
Nondisruptive Access
Apple Remote Desktop - Great for Mac Administration
It's free, it's Apple-native, and it just works
Apple Remote Desktop (ARD)
Powerful and Sophisticated Remote Administration for Mac Computers
OK for small players, but don't even think about it if you're not.
Apple Remote Desktop - The Time Saver
ARD, Essential for Apple Environments
Apple Remote Desktop, a must have for your Mac Network toolbox.
Take a bite out of this Apple Remote Desktop
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Instant message (20)9.393%
- File transfer (24)9.090%
- Screen sharing (25)8.989%
- Remote management of servers & workstations (21)8.484%
Pricing
What is Apple Remote Desktop?
Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Apple Remote Desktop 3 Demo -Copy from remote to local-
Features
Remote Administration
Remote administration software is used to control a computer from a remote location.
- 8.9Screen sharing(25) Ratings
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
- 9File transfer(24) Ratings
Securely exchange files with remote computer without having to use email or FTP.
- 9.3Instant message(20) Ratings
Ability for administrator to communicate via instant message with remote user.
- 8.5Secure remote access with Smart Card authentication(3) Ratings
Establish secure remote connection via Smart Card authentication and Smart Card logon.
- 7.2Access to sleeping/powered-off computers(19) Ratings
Remote access and troubleshooting of out-of-band computers.
- 9Over-the-Internet remote session(19) Ratings
Establish secure remote connection with computers outside the network firewall.
- 7Initiate remote control from mobile(6) Ratings
Mobile application for remote controlling computers from mobile device (iOS, Android)
- 8.4Remote management of servers & workstations(21) Ratings
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
- 7Remote Active Directory® management(8) Ratings
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
- 8.5Centralized management dashboard(16) Ratings
Dashboard to facilitate management of users, permissions, licenses etc.
- 7.3Session record(9) Ratings
Ability to record session for training purposes.
- 7Annotations(5) Ratings
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
- 8.3Monitoring and Alerts(12) Ratings
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
- 6.3Multi-platform remote control(7) Ratings
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).
Product Details
- About
- Tech Details
- FAQs
What is Apple Remote Desktop?
Apple Remote Desktop Video
Apple Remote Desktop Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(104)Community Insights
- Business Problems Solved
- Pros
- Cons
Apple Remote Desktop has proven to be an invaluable tool for a wide range of users and organizations. IT departments, in particular, rely on this software for remote access, support, and maintenance tasks. Users appreciate the ability to remotely view and command multiple machines at once, which improves efficiency and saves time. The software is particularly helpful for silently pushing updates or gathering information about computer usage behind the scenes. It also offers encrypted connections and compressed data traffic, ensuring secure and efficient remote support. This makes it a popular choice for organizations that prioritize data security.
Educators have also found value in Apple Remote Desktop, using it to enhance student engagement through screen sharing and remote control. It allows educators to observe multiple devices simultaneously and organize them according to grade levels. In an educational setting, the software supports content and use management, facilitating screen sharing and file sharing among students. Additionally, Apple Remote Desktop streamlines logins for young students by pushing login information for various software programs.
Developers utilize Apple Remote Desktop to remotely work on Mac devices for iOS and macOS application builds. The software enables seamless collaboration by providing remote access to Mac Mini devices, allowing developers to work on their projects without being physically present at the machine. Support teams also find great value in this tool as they can connect to end users' macOS devices for troubleshooting desktop support issues and performing software updates without needing physical access to the machines.
Overall, Apple Remote Desktop offers a wide range of features that cater to diverse user needs. Whether it's IT administrators managing a large number of computers or educators improving student engagement, this software provides the necessary tools to save time, improve efficiency, and enhance productivity in various professional settings.
User-Friendly Interface: Many users have praised the user interface of Apple Remote Desktop, noting that it is simple, intuitive, and easy to navigate. They appreciate the top navigation bar that provides quick access to all necessary tools and elements in the software, making tasks effortless to perform.
Reliable Remote Access: Several reviewers have highlighted the reliability of Apple Remote Desktop's remote access capabilities. They mention that the software can remotely access Apple computers even if they are not logged in or at the login screen. This feature has proven particularly useful for performing updates or managing machines without interrupting the user's workflow.
Comprehensive Feature Set: Users value the wide range of functionality provided by Apple Remote Desktop at a low cost. They mention features such as remote searching on devices, screen capture sharing, file copy transfer, application installation, and automator actions that automate workflow tasks and save time. This comprehensive set of features makes Apple Remote Desktop a valuable tool for various tasks.
Cross-platform limitations: Some users have expressed disappointment that Apple Remote Desktop is only compatible with Mac computers, and they would like to see more support for iOS and mobile devices.
Performance issues: Several users have mentioned that the performance of Apple Remote Desktop can be slow, especially when running operations on multiple machines simultaneously.
Outdated user interface: Many users have found the user interface of Apple Remote Desktop to be outdated and in need of improvement. They feel that the interface can be confusing and requires specific configurations on endpoints.
Attribute Ratings
Reviews
(1-4 of 4)Apple Remote Desktop is a day saver.
- One off software install
- Log in as separate user
- Network discovery of remote machines
- It is pretty refined. I can't think off hand what I would want changed.
- The interface is becoming a little dated.
- The ability to skip the server setting.
- Screen sharing
- 100%10.0
- File transfer
- 100%10.0
- Instant message
- 100%10.0
- Secure remote access with Smart Card authentication
- N/AN/A
- Access to sleeping/powered-off computers
- 50%5.0
- Over-the-Internet remote session
- N/AN/A
- Initiate remote control from mobile
- N/AN/A
- Remote management of servers & workstations
- 100%10.0
- Remote Active Directory® management
- N/AN/A
- Centralized management dashboard
- 100%10.0
- Session record
- N/AN/A
- Annotations
- N/AN/A
- Monitoring and Alerts
- 100%10.0
- Multi-platform remote control
- 50%5.0
- Makes remote doable if a simple Zoom screen share is not enough.
- Easy to install a quick needed package.
- Easy to trigger updates if needed.
- Microsoft Remote Desktop Connection Manager (RDCMan) and BeyondTrust Active Directory (AD) Bridge
- Remote control when a Zoom share won't work
- Pushing software in the background
- Beyond remote control of the machines not much, we use an MDM for most software.
- Product Usability
- Prior Experience with the Product
- Implemented in-house
- There were none
- The network scanning
- The actual connection to control the machine. It requires more than just a double click.
Apple Remote Desktop (ARD)
- Remote searching on devices
- Screen capture/sharing
- File copy/transfer
- Application installation
- I just use what ARD offers and it works fine for my organization.
- Screen sharing
- 100%10.0
- File transfer
- 100%10.0
- Instant message
- 100%10.0
- Secure remote access with Smart Card authentication
- N/AN/A
- Access to sleeping/powered-off computers
- 100%10.0
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- N/AN/A
- Remote management of servers & workstations
- 100%10.0
- Remote Active Directory® management
- 100%10.0
- Centralized management dashboard
- 100%10.0
- Session record
- N/AN/A
- Annotations
- N/AN/A
- Monitoring and Alerts
- 100%10.0
- Multi-platform remote control
- 100%10.0
- The product definitely has increased our support response times and capabilities to access remote devices.
- Device management
- Remote access
- Application deployment
- Screen Capture/Sharing
- None that the product does not openly offer and feature.
- None that the product does not openly offer and feature.
- Product Features
- Product Usability
- Implemented in-house
- None
- Remote Desktop
- File Transfer with Drag and Drop
- App Installation
- None
Powerful and Sophisticated Remote Administration for Mac Computers
Automator Actions is another cool feature we use often. You can create a workflow of tasks you want to perform and then schedule them to execute automatically on client machines.
One of the coolest features which I haven't used elsewhere is "Curtain Mode" while performing an administrative task on a client machine. You can block the local user's view of his own screen while performing administrative tasks.
- Automator Actions: This is a very cool feature and cost saving as it reduces human effort by automating the workflow of tasks.
- Curtain Mode: This lets you block your local user's view of the desktop while performing administrative tasks.
- Spotlight Search: It can perform lightning fast searches on machines using the spotlight search feature of OS X and thus saves a lot of time.
- As apple usually does, this is only for Mac computers. This is not a cross-platform utility.
- There is no mobile device interface to this software, it is only available on Mac App Store.
- Screen sharing
- 100%10.0
- File transfer
- 100%10.0
- Instant message
- 90%9.0
- Secure remote access with Smart Card authentication
- N/AN/A
- Access to sleeping/powered-off computers
- N/AN/A
- Over-the-Internet remote session
- 100%10.0
- Remote management of servers & workstations
- 90%9.0
- Remote Active Directory® management
- N/AN/A
- Centralized management dashboard
- 80%8.0
- Session record
- 80%8.0
- Annotations
- N/AN/A
- Monitoring and Alerts
- 90%9.0
- It has reduced human efforts and thus human resource cost for our organization. It allows you to automate repetitive tasks and thus improves overall productivity.
- Quality of service is great using this product. Our end users have been very satisfied.
- Product Features
- Product Usability
- Product Reputation
- Automator Actions are a great set of actions that you can use to create a workflow of tasks to be automated.
- Screen Sharing is seamless with no lag. Curtain mode is a great feature while sharing a screen.
- Spotlight search makes reduces time and lets you provide quicker remote assistance.
- I can't really think of any such tasks. Apple has done a great job with the product.
Apple Remote Desktop Used In K-12 World
- Push and manage updates.
- Provide remote management and support.
- One easy tool to gather information regarding machines in the field.
- User friendly.
- More support for iOS and mobile devices.
- More support with pushing updates to mobile devices
- Remote lock a device or wipe a device that has been stolen.
- Screen sharing
- 100%10.0
- File transfer
- 100%10.0
- Instant message
- 100%10.0
- Secure remote access with Smart Card authentication
- N/AN/A
- Access to sleeping/powered-off computers
- 100%10.0
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- 100%10.0
- Remote management of servers & workstations
- 100%10.0
- Remote Active Directory® management
- 100%10.0
- Centralized management dashboard
- 100%10.0
- Session record
- 100%10.0
- Annotations
- 100%10.0
- Monitoring and Alerts
- 100%10.0
- Multi-platform remote control
- 100%10.0
- We have had 110% success with Apple Remove Desktop.
- We can provide much better customer service.
- End users are very happy with results.
- Microsoft Remote Desktop, Microsoft System Center Configuration Manager and TeamViewer
- Remote Support
- System Updates
- Security Patches
- Quick Response To Service Orders
- After Hours Acesss
- Less Downtime For Users
- iOS Devices
- Security Lock Down
- Remote Wiping Devices
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
- Analyst Reports
- Implemented in-house
- None
- Remote Support
- Screen Sharing
- Pushing Updates and Patches
- Remotely Setting Up A Machine.
- OS upgrades Have been a issue
- Ensuring The End Users Machine was running latest version.
- Having user restart machine when i couldn't remotely