TrustRadius
Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration. The product is used by over 15,000 clients. Concur is now an SAP company.https://media.trustradius.com/product-logos/4V/vg/WT9825AXK1JR.JPEGGreat expense and travel tool overallConcur is being used company-wide to track all employee tracks and expenses. Every individual employee in the organization uses the tool to track and submit all travel and expenses whether for travel or daily job role needs. Finance also uses the tool to auto deduct from department budgets.,Ease of use Great mobile app Has a wide variety of expense options,Concur should allow end-users to remove transactions that have been credited. Concur should allow adjusting daily expense limit alerts with prior approvals. Concur should allow the addition of expense types if not listed.,10,The employee saves time creating expenses by using the mobile app. Faster time from submission to approval. Great reporting capabilities,OHM ERP: we were able to integrate travel expense from ERP to import automatically.,The mobile app is the most innovative from my experience. It allows the expense it feature by taking a picture of a receipt it also allows for credit card expenses to be auto-linked to report as the come through and post to the credit card itself. This has saved time for all employees.,It has benefited by alerting employees of recommended hotels, car rentals, travel airlines, airport parking, etc. These features help the employee avoid going against company policy when booking their travel and it also alerts when submitting the actual report. These features have helped employees with their expense reports and saving time when submitting,3900,,Travel Expense Reporting,Integrate several apps used by employees. Using the mobile app to submit expenses. Integrate with preferred vendors.,Same Same Same,10,ServiceNow, Tenable.sc (formerly SecurityCenter), Tenable.io,No,Product Features Product Usability Product Reputation,There is nothing we needed to change a matter we are happy with the tool. We have not had any issues with the tool though. No tool is perfect and there have been some concerns but another tool would not have resolved them either so we are happy with the process overall.,No,10,NoConcur - Just Go For It!We currently use Concur Travel, Request and Expense for all US and Canadian businesses. We will be rolling out Concur Expense to EMEA next month. Prior to Concur most business units were processing expense reports manually - from creation to manager review/approval, Finance review/approval to final reimbursement could take weeks. Implementing Concur Travel and Expense has not only cut the processing time way down, but has streamlined the process from beginning to end. It has also opened Headquarter Finance to a whole new world of data they never had their hand on before. Having one system that allows every employee the same access to book travel (which automatically generates a Travel Request for approval) and process their expense reports from anywhere in the world is a major plus in this day and age. We are looking forward to rolling this out globally so we can streamline and standardize across the board. One company, one policy, one expense report product is our eventual goal and Concur helps in making that happen. Not only does Concur have a website, they've gone mobile. Combining the Concur mobile app with ExpenseIt and TripIt (as well as others) allows for a much better travel experience for our employees and that's added value.,With Concur, travel and expense has gone mobile. No more waiting in between trips to book additional travel or work on expense reports. Their open platform environment allows other business to partner with them easily. Once you learn who your Concur team is you can eventually accomplish just about anything you need to do in and with Concur in regards to booking travel and creating expense reports.,While Travel Request is a good idea and Concur mobile is fantastic, the two are not working together yet. If your company requires the use of Request, it cannot be generated when booking travel in the Concur app, therefore our employees have actually had to step backwards since we implemented Request. They can no longer book airfare from the app, only from the website as that's where a Request is generated from. Sales to Implementation has some major room of improvement. Unfortunately you often don't know what you truly need until you're into implementation and by then it's too late as you've already signed a contract. So be as specific as possible when asking questions, even if you think it's something minor...it may turn into something major that costs extra.,10,Increased efficiency with the overall expense reporting process. Faster workflow and processing of expenses from report submission to reimbursement. The only negative impact I can think of is all on the administrative side, so nothing that end users would notice.,400,4,Data Data Data Expense report processing Mobility,Provide an Expense Dashboard to upper management Automated reports to end users reminding them of unsubmitted expenses they need to address.,We will be rolling out Concur Expense first globally, then will follow that with Concur Travel,9,Implemented in-house,Yes,Change management was a small part of the implementation and was well-handled,What you buy from the Sales department is not always what you get come implementation time. The contracts are too vague, so ask for specifics on absolutely everything. Participation in training sessions, or lack there of really. Travel and Expense have separate implementation teams, but we didn't learn this until after we started with implementation Each department at Concur is separate from the next. They are still working on cross-training: Expense, Travel, Request, Mobile, Invoice, Reporting Services, Audit Services.....they are all separate from each other,6,Yes,7,Yes,I had an immediate need earlier this year where I pulled in our Account Manager. She quickly found the right person at Concur who no longer works cases, but still dropped what he was doing to help us correct an issue. After our issue was resolved he gave me his contact information in case I ever needed him again. Service like that from some Concur employees is what I choose to focus on more often than the occasional dropped ball.,Booking travel is as easy as going onto any travel booing site. Concur mobile is super easy to use as it's what multiple generations use for every day life anyway. The ExpenseIt app for US/Canada is pretty slick. Our employees are liking this one. Just waiting for advances in other languages.,Having to wait for everything to pull into Concur so an employee can do an expense report - they wait on cc charges to import, they wait on e-receipts, they wait on other smart expense items. In this instant gratification world we live in these days, it's hard for the end user to wait so they end up submitting expense reports without all the pieces Reporting. If you want something other than the canned, standard reports, you pretty much have to pay extra for Concur Reporting services.,Yes,8,7Concur - It's a time and money saver for companies!This implementation was very useful for the company since before everything was very manual in regards to submitting expenses. It eliminates a lot of paperwork and time.,Capacity to link expenses with company credit cards Eliminates about 90% of paperwork Reduces time for submission Faxing documents back then, but now with smart phones it is much easier.,10,Better customer service to our employees Better way to assign expenses in our accountancy,none,100,3,Submit expenses Keep track of budget Reduce time frame for reimbursement,Eliminate paperwork Eliminate calls from users Save time,6,No,Price Product Usability,Nothing would be changed.,Change management was a big part of the implementation and was well-handled,8,Self-taught,Yes, its pretty easy going, so its a very common sense program. =),7,No,I remember a time when I couldn't figure out how to link credit cards with the system, for some reason it kept failing and after contacting them I noted that I was just missing a simple step. =P,Faxing receipts,10Concur: The Time Saving Expense Management SystemHexcel uses Concur to manage its T&E expenses. In our US sites, we have been using it since 2008. This year (2014), we began implementing Concur in some of our EMEA sites. So far, we have the United Kingdom and Spain up and running. France and Belgium are our next sites to add to the system. Prior to Concur, all expenses were handled via Excel spreadsheets and manual checks. Concur has allowed us to automate the process and drastically reduce the amount of time needed to process and pay an expense report. Furthermore, Concur allows us to centralize all expense processing. Now we have visibility into spend at all sites on the platform. We have increased reporting capabilities and a better sense of how employees are traveling globally.,One strength is the mobile platform. Concur Mobile allows you to attach receipts and complete expense reports on your smart phone. This means you can capture your receipts as you travel, not after the trip when you are left with a pile of receipts and no memory of when the corresponding expenses occurred. Concur makes it easy for managers to approve. Managers can approve via mobile or via computer. They receive an email when a new report arrives. Concur makes it easy to pay employees. We use Expense Pay which means Concur pays any out of pocket cash expenses directly back to the employee via direct deposit. No more manual checks!,The interface is not intuitive. It takes some getting used to. However, Concur is about to roll out a huge update to the user experience, which should fix this problem. Concur Support is slow. Any time I submit a help desk ticket, it takes weeks to get a response. They need to improve the user support desk.,9,Expense report processing has sped up tremendously. From the time a user submits to the time he or she is paid now a matter of days instead of weeks. We have better reporting now. Now we can capture global travel spend. Negative impact was that it was another system for employees to learn. Employees were hesitant at first, but slowly warmed up to the change.,10Why no one can really compare with ConcurConcur was used for Expense management as well as Travel at both Omniture and Adobe. It was then integrated into SAP at both locations. It was used company wide by Omniture (ticker" OMTR) who was then bought by Adobe. Adobe like most other Fortune 500 companies was using Concur / SAP and that made transition all the better for both parties. Under the guidance of the CFO was asked to evaluate T/E software. I looked at the top five that were the most well known.,Integration in to Anything. Concur will integrate into almost any package in the world. Making manual journal entries from outside systems a thing of the past. There are a robust set of API's that will accommodate the quick books install and easily handle the SAP / Oracle install. Travel: Once your rules are in place for travel management Concur not only takes care of all the work, it will enforce the rules. If a flight is 500 dollars cheaper and it see that you still selected a flight with your preferred carrier, your superior is notified and you have to explain why. That's one feature that could pay for the install in most companies. Mobile: The mobile suite of products will impress anyone. The ease of use and simplistic yet elegant design of the mobile apps assure a high adoption rate by all. Workflow: Few competitors can rival Concur's rule based engine. These rules make things like SOX easy to evidence. Compliance: Audits can be cheaper and cost of concur used to offset them. How? Because concur can go directly to many of the vendors and provide evidence (Receipt) with out an end user being able to manipulate it, the sample sizes chosen in an audit will be smaller. That's a small item but there are many others that are too exhaustive for this review. Summed up though, the system is closed end to end from and audit POV and that means smaller samples can be taken and that results in a cheaper audit. All of the BIG FOUR firms are extremely familiar with Concur and that makes things easier as well. Our particular partner (ENY) already had scripts that could read from concur. Again, making it faster and cheaper for the audit. This is perhaps one of the areas that are most often overlooked.,Finding a weakness in Concur is hard. Concur implementation could be challenging for companies with NO IT department. How many very small companies don't have the expertise to integrate into their accounting package? The likely scenario is that they are so small they would not need it. Again, finding a weakness is difficult in Concur. If I could dig enough into the development, I may find a bug or two, but top to bottom the product is as strong as you will find.,10,Concur allowed the company to close a full day faster. So many times, companies are rushing through the month end close. Concur allowed the process to be done one full day sooner. This was a huge win that many thought was possible but were not willing to use as ROI until it was confirmed. EFFICIENCY: Previously many reports were done and were consistently late, and mis-categorized. Because Concur can book expenses almost 'on the fly' for users and the accounting department, it was able to almost completely eliminate reports that were chronically late by the same individuals....Translation: Concur was easy to use, Adoption was 100% and reports were instantly sent in. Adoption: Many times, companies use software and do not receive a high adoption rate. With concur, you will have 100% adoption. The excel sheets go away and executives can even do their own expense reports because to the ease and simplicity of creating a report.,,10,Vendor implemented,Yes,Change management was minimal,A couple of items came up for the 'pick up' of files that are sent to Concur. These are normal firewall issues. There were a couple of items that I consider user error. These were users looking for reporting items that are not native to concur reporting. These are user education issues.,9,Travel: Give the details of your trip (It remembers all of your locations, how you pay, FF numbers) Concur shows you the options and your travel is complete. Pick a flight that is X% higher than the lowest (The company decides X) and you have to email your manager why you chose that particular one! Mobile: If you are out and have expenses, take pic with your phone and viola, you have submitted them to Concur to be matched in your company credit card. Reporting: IF you like congnos and the ability to practically report against anything, then you will enjoy the reporting side.,I personally did not have any issues with cumbersome items. I can see that for some there could be an issue if you have never used SaaS based software and have a bunch of spreadsheets to complete when in the mapping of the Concur to Accounting package with the integration. If a smaller company does not know how to implement SSO (Single Sign on) I suppose it could seem challenging. I would not say this is a Concur issue though. SSO was a breeze for us in the install. I am trying to be fair here.,Yes,10,NoGreat for End-Users, lots of room for improvement elsewhereWe use Concur across the organization, for expense management for all departments. This includes expense submission, review, approval, and reimbursement.,Employee expense submission: Concur does this very well. It's generally easy for users to understand and navigate, with little training. Concur-Pay: This streamlines getting employees reimbursed. On whatever cadence you like, approved employee expenses are paid via direct debit to their account. It works really well, and we've never had issues with it in the US, and are in the process of rolling it out internationally. Similar functionality for paying expenses incurred via corporate cards is also great. iphone App: They did a good job with this. Being able to snap a picture of the receipt is great. In fact, the receipt functionality (for capture of receipts, and attaching to expense reports) is really good. Expense Workflows: While I don't love the Admin side of this, the flexibility is there: lots of ability to customize your expense report workflows.,Documentation: Concur's documentation is the worst of any SaaS app I've worked with. It's not that it's sparse, but that it's poorly organized, difficult to search, and has a lot of extraneous info (e.g. documentation revision info). SaaS: I'd call Concur a mostly SaaS app. It still feels like an on-prem app in lots of ways, including UI logic and layout, and the unavailability of some Admin functionality (i.e. you have to go through support) Integration: They seem to be improving here, with the release of more APIs. But when we started, they sold us in part on "we integrate with NetSuite", which turned out to be a Boomi integration, which they'd never done before. For such a widely used app, I'm generally surprised at the lack of maturity in this area (their salesforce connector is another example). Application ecosystem: there's very little in the way of an application ecosystem, e.g. Salesforce's AppExchange or NetSuite's SuiteApps. I suspect this is in part because Concur doesn't bundle API access with a basic subscription. Even with the Professional Enterprise edition, API access is an add-on, which from the perspective of encouraging an ecosystem of 3rd party developers to create integrated applications that extend your application is daft, to say the least. Support: the support SLAs are long compared to other SaaS apps, and in my experience are frequently missed. Filing a case is more difficult, with a far too complex system of menus and sub-menus, and responses aren't always helpful--again, this is compared to other SaaS apps. Professional Services: Their approach to PS is outdated. As far as we can tell, you can get a PS engagement in only two ways: 1) buy an add-on module that requires implementation, and 2) a PS subscription (?!?!). Want to sign an SOW for a best-practices review, or some config updates? Nope, not without a subscription. This has lead us to look for 3rd party consultants. Again here, their partner ecosystem seems underdeveloped.,5,The "bread & butter" use case is submission, review, approval, and payment of employee expenses. Concur does this very well, with a relatively low cost. I haven't done comps so can't give ROI metrics, but it's certainly cheaper and better than doing the same thing with NetSuite.,7,800,2,Expense control (audit, review, etc.) Expense reimbursement Travel management,No,,I would like at how open or progressive the vendor is, e.g. do they encourage 3rd party development on their platform (are the APIs open and freely available), do they have prior experience integrating with your other systems, and what do other customers think of their support organization.,Vendor implemented,5,Online training Self-taught,8,I'd recommend some initial training to get familiar with the lay of the land. Once you know the oddities, and are familiar with how they organize their documentation (or don't), it's relatively easy to learn. If you bought intelligence (reporting tool), and haven't used Cognos before, training is highly recommended.,4,No,No, I wish I could.,No functions are easy or elegant, almost everything feels more difficult than it needs to be However, it does many processes well, once configured Picking one function that's relatively easy: the UI for configuring audit rules is pretty good, surprisingly so considering other parts of the application,Too many to list. . .administration feels painful across the board. Even adding a custom field is needlessly difficult,Yes,7,7,7,8,NetSuite Salesforce Workday (planned),Workday Project management tool Salesforce,File import/export API (e.g. SOAP or REST) ETL tools,7,Buy API access, don't use one of the batch based "extracts".,3,Choose another vendor;) In all seriousness, we've found Concur generally inflexible compared to our other vendors. Perhaps we're too small relative to their other customers.,No,NoI use Concur monthlyWe use Concur in the US for all employees across all divisions. It is very useful in our expense reports.,It is simple to use It imports directly from your credit card statement It flags issues easily,It is sometimes confusing adding a non-company member It is not intuitive on how to upload more than one document,9,It makes the monthly expense reporting easy.,,10,8Concur Expense Solutions - Simplifies travel and expense reportingConcur is being used as an expense reporting software by most of our consulting clients. It is being used by all departments - sales, marketing, engineering, HR and accounting. It helps to resolve problems of internal controls by setting up manager and accounting level reviews at different thresholds. It also helps to reduce errors due to manual inputting of expense reports by automatic integration into the different ERP and SAAS solutions.,Ability to take pictures of receipts and have them attached to the expense reports. Ability to integrate credit card expenses into the expense reports. Internal controls set up is easy as you can set up multiple level of reviews. Available in the cloud and hence it makes it easy for an individual who has different clients. Automatic integration and automation with most ERP systems reduces the manual involvement and makes accounting efficient especially during month close and quarter close time. All receipt images can be uploaded and attached to the expense report. Also, if there is possibility of an expense being duplicate Concur flags it during review.,Customer support is poor and unresponsive and mostly blames errors on their end on to accounting software. Aggressive selling by sales representatives during the free 30 day trial period.,8,Financial integration simple and streamlined Poor customer service and hence implementation took a longer time Available in the cloud and hence makes access easier and less cumbersome than manual reports,,9ConcurMy whole organization uses Concur for all expense reimbursements. It helps our employees get reimbursed in a timely manner and eliminates paper reports floating around the company for approval.,Eliminates incorrect general ledger (GL) coding Reminds managers about reports to approve Timely payment to employees,There seems to be constant problems with slow response times,8,Concur definitely increased employee efficiency. We make sure that the employee enters their reports correctly. If done incorrectly, the report is returned to them to correct. Once reports have been returned a couple of times, their efficiency increases greatly.,,8Travel and expense management made easyOur entire organization uses Concur for expense management. It is easy to track the expenses and spend at an organization level with reports generated from an integrated system. Other benefit is that the Concur is completely scalable. So a small company does not need to make certain capital investment which are of no use once it grows to a large size.,I can access Concur on the go via web or mobile app. I don't need to remember and keep a track of all the expenses done over the journey as I can update them through the mobile app on the go.Just snapping a pic and uploading the receipt prevents the hassles of tracking receipts while travelling. You can just add or store your corporate card and then your life becomes easy. It also provides the feature of receiving e-receipts from a set of vendors which eliminates the need of paper receipts. The idea of a receipt store also a new for me and very comfortable to pull out older receipts as compared to Open Air where you have to go to the specific claim to see the attachments.,User Interface is pretty bland and old -school types.It is slow and many process have redundant steps which consumes a lot of time. Pricing model is a little less flexible,7,Time saving of employees who are travelling and the entire reimbursement process has become smooth and seamless Employees don't need to keep a track of receipts as corporate card can be directly linked with the Concur Saves a lot of time in auditing and keeping a check on submissions and expenses,OpenAir,6Concur, a good expense reporting systemConcur is used by the whole organization for travel reimbursement purposes. The Concur system has a lot of nice features. Users can create expense reports, attach supporting material, submit it for review, and go through the approval process. It streamlined the travel reimbursement process. Most people in the organization use it on a monthly basis.,Process is simple to follow Allows users to attach support material electronically Very customizable,Sometimes it is too rigid for the end user. Not all type of expenses are supported. Page content load can be slow.,7,It reduced time used for travel reimbursement in a large organization. It increased employee efficiency by avoiding a paper based submission. It is very easy to use.,TimeSource,8Concur is a disaster and anyone implementing should bewareThe only strength that Concur has is the user interface on the end-user side (the ability to take photos of receipts and have them automatically be stored in a receipt library for use in submitting expenses),Concur engaged in a bait and switch approach from the beginning of the implementation, with promises being made by both the sales and implementation teams regarding platform capabilities that simply could not be met without, ultimately, agreeing to a contract at FIVE times the originally quoted price. A lack of time and energy spent trying to actually understand the needs of the client/user and ensure that the platform could meet those requirements. Abominable customer service - with unresponsive agents, repeated requests to "create tickets" for each discovered issue, notwithstanding that the tickets were never reviewed and Concur representatives never engaged the client (us) to address. In addition, customer service representatives repeatedly blamed issues on our accounting software, stating "that's not a Concur issue, that's an XXXX accounting platform issue," when, from the beginning, the issues were Concur-related. Duplicitous. I have never been involved with a company that, on so many occasions, made promises regarding platform capabilities and fees, only to, within a day or two, receive a call indicating that the cost would, in fact, be double or triple what had been promised during the previous conversation. Furthermore, sales representatives attempted to sell the "standard" platform, indicating that it would be able to meet all of our needs, when any time or analysis whatsoever would have made it clear (DURING THE TRIAL PERIOD) that the company would need a much more customizable solution. Rather, our repeated requests to have issues resolved were ignored, until the trial period was over.,Delayed invoicing Increased administrative time to fix Concur-caused expense issues Wasted hours in discussions with Concur,1,1Uses Cognos for reporting which is a too complex.Good functionality in key areas. It does a nice job of expense report creation and approval. Corporate card integration and processing is very good. Mobile capability has been well received. We have been successful with it. It has good audit functionality. If you create a travel itinerary, it flows directly to expense reports. From an administration perspective, most changes can be done by us. There’s a workflow engine. We have not made any customizations in the workflow we selected. Integration was fairly easy,Before the upgrade there were plenty of limitations e.g. multicurrency, # of unique expense types limited, no mobile – but now on the premier edition there are not really any functional limitations. Previously the reporting tool was embedded in Concur. In the new version, they are using a Cognos data warehouse which is separately accessed. It takes another level of sophistication to be able to use. I would rather have both as it’s now more difficult to get data out now. I would like to be able to add more expense types ourselves. Right now, I have to go to Concur for that.,It has led to a standardization of how we procure airline, car rentals and hotels. Each user spends 50% less time to do expense report We have reduced the amount of administrative tasks in finance from consuming 2 to 1 person. Mobile has made a big difference,10,9,500,0.5,Expense Management. Travel Management - we have only used for domestic travel. We also have a 3rd party travel agency that gets called if a user cannot book in Concur.,,Vendor implemented Implemented in-house,10,Self-taught,For the most part it is pretty self-service. No formal training is required. There is a suite of online web based help documents (30-40 of them) We have a FAQ ourselves.,We haven’t changed the software as much as the workflow triggers that push data and we have created own fields.,Yes,9,9,10,iVantage HR file/employee roster General Ledger (SAP),We pay according to the # expense reports submitted/month; Pricing is band based. After we exceed our limit, we pay 2x for everything over. 50% of the time we are over a little. There were no price changes in 5 years leading to upgrade.Effective expense reports from mobile devicesEffective web-based employee expense reporting, espeically from mobile devices. Also vendor invoice submissions and audit trails.,Staff report it is sometimes too much effort to enter information for invoice processing. However, from a fiscal record keeping perspective it excels at reducing duplicate account management when used across organization. Mobile app does not allow employees to merge expenses they record on the go with delayed credit card transaction postings.,Employees on the road report ease of use in managing travel expenses especially in situations where company credit card is not used.,10,9
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Concur Travel and Expense
386 Ratings
Score 8.2 out of 101
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Concur Travel and Expense Reviews

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Concur Travel and Expense
386 Ratings
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Score 8.2 out of 101

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Joevanne Velez profile photo
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Renew

10
The tool Concur currently supports all needs that Serta Simmons bedding and his employees need from the tool and do not need to look at another option for this area of the business. Everyone in the organization is currently happy and does not have any issues with the tools itself.
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Carol Monk, CPP profile photo
Score 10 out of 10
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Likelihood to Renew

9
Since we are only just branching out into rolling Concur out globally we will continue our partnership with Concur for a few years at the least so we can have a true view of what all they can do for us.
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Ashley Salustri profile photo
Score 9 out of 10
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10
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business.
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Sean Warren profile photo
Score 10 out of 10
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10
Ten. They are the second largest pure SaaS based company in the world. They are second only to SFDC. There is no way I would consider changing. I have used Concur in my last three jobs and until others are able to develop a better travel management tool that is built into their expense management with all the other features in mobile, the choice will be easy. There is a reason for companies that reside in the magical upper right corner. Concur is squarely in that company. The management of Concur with partial ownership by Amex has proven to create a compelling product that few of the rivals can come close to. While others may rival the feature set or an individual module, collectively in any product comparison matrix, I see no one that can handle the customization, features and strength of the company as Concur can. Others are only competing on price. This is a great product.
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Tapan Jain profile photo
Score 7 out of 10
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6
Concur is a great tool for online expense submission and reporting. You can manage both your own expenses, as well as set up permissions and approval processes for everyone in the organization. Copies of the transactions made on company credit cards are automatically updated with the charge. The email notifications are straightforward and timely. Phone app is so convenient. Easy way to book travel.
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Score 7 out of 10
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8
Like any other system, when a product penetrates the entire organization, the momentum is very hard to break. Alternative products may offer similar features, but the cost to adopt another system for an organization with over 10,000 employees is way beyond the cost saving when switching to another similar solution. So long as it works and serves the purpose, there is no point in switching to another system.
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Score 1 out of 10
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1
As discussed previously:


  1. From early on in the launch,
    staff attempted to have specific issues addressed in the conversion/uploading
    of Concur data into accounting software – Concur representatives repeatedly indicated
    that it was not a Concur issue – but an accounting software issue
    (it was ultimately an issue with Concur and Concur representatives not taking
    the time to understand what we needed);
  2. Concur sales representatives and implementation
    members had indicated throughout that Concur would be able to do what we needed
    it to do USING THE PLATFORM that was sold to us.
    Once the product was launched and a contract
    signed, customer service was ABYSMAL, with staff repeatedly
    being told to create trouble tickets – none of which were ever addressed
  3. The implementation team did not take the time it
    should have to explain the fee structure – due to a lack of understanding as to
    what we needed, the expected cost for the overall service TRIPLED following
    implementation;
  4. Concur staff REPEATEDLY, from the sales
    pitch, made promises regarding savings opportunities with existing travel services. This was entirely inaccurate – meaning
    that the costs would be QUADRUPLE what was promised
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About Concur Travel and Expense

Concur Travel and Expense captures business spending wherever and whenever it happens. With Concur, users can connect the different pieces and partners of their expense ecosystem - integrating travel spend, ERP, accounting and card data in to a single, cloud-based and mobile system that manages the entire expense process from spend requests to reconciliation. The solution provides complete visibility into the user’s total spend and the transparency to see every detail of each transaction.

Concur Travel and Expense Features

Has featureE-receipt import
Has featureApproval process control
Has featureMulti-currency
Has featureReceipt management
Has featureReimbursement management
Has featureIntegrated travel, expense and ERP data
Has featureTMC data integration
Has featureSpend control
Has featureMobile applications
Has featureReporting

Concur Travel and Expense Screenshots

Concur Travel and Expense Integrations

Concur Travel and Expense Competitors

Anybill, Nexonia Expenses, Chrome River

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Concur Travel and Expense Support Options

 Paid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Concur Travel and Expense Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android