TrustRadius Insights
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
24 people also want pricing
Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(1174)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
(601-613 of 613)Companies can't remove reviews or game the system. Here's why
July 29, 2016
The ScreenConnect Review
- Remote support, Meetings and managed clients are all on one control panel.
- The ability to create dynamic Session Groups based on name, Organization or a few other options and then restrict user access to certain session groups is great for managing hosts and users.
- The ability to create MSI with the Organization preset makes deployments a breeze in Windows environments.
- The Logging could use some work. It would be nice to be able to have a report of sessions accessed by who on what date and for how long.
- The ability to export details would be nice. An export of all hosts, Organizations, and notes. Also the ability to export host details like OS, Memory, CPU and such since it is already gathered would be great.
- Integration with Ticketing system like OSTickets such as: Ability to send link to start support session from ticketing system; Supply host details once connected to ticket; Ability to send Wake on Lan signals to computers where there is another host online and connected in the same network.
July 29, 2016
Screenconnect a challenger better than the originals
- managing computers from other systems (multi-OS capabilities).
- cloud dashboard permit to monitoring computers with screenconnect are alive.
- Feature to use a dedicated screenconnect server for private network in sensitive customes (medical, research and devlopment, etc.).
- The java jre client is sometime a difficulty for screenconnect acceptance. I prefer native code by platform.
- The online documentation needs to be more complete.
- Generating a new screenconnect client for EACH support session (in the remote computer) is not ergonomic.
July 29, 2016
ScreenConnect Evaluation
- Ability to restrict access by user
- Ability to segregate machines by customer and organization
- Ease of deployment
- Administration/creation of users is a bit clunky
- Resolution of host screen display can be problematic with (it appears) HDMI and Displayport. Sometimes the resolution is degraded to the point that we have to have a user turn the display on.
July 29, 2016
Screenconnect is a must have for remote support
- Ability to connect to new client machine by walking end user through the process of getting to site and downloading the software.
- Ability to remote into numerous computers and install software and control them.
- The ease of setup in my most recent use was even easier than my first encounter with Screenconnect. Setup an account and I had remote access installed on client machines in about 10 minutes.
- Honestly I have a tough time thinking of anything they need to improve on. With the most recent experience the first setup of Screenconnect was the biggest improvement over my previous usage. Price is the only thing I might "ding" it on.
- Very lightweight program.
- Easy to deploy.
- Easy to manage.
- Fast.
- Mobile app needs some work, especially with the mouse.
- Would be nice to automatically lock/logoff at end of session.
- Central web interface is nice
- User and machine management is very detailed and many options for security
- Video quality is good, but seems to lag for me more so than other options, TeamViewer specifically was much smoother.
- I feel like there should be a display driver like some other remote have to clean up the lag and quality
- Would love a non-web based app to run.
July 26, 2016
ScreenConnect - Excellent remote support tool
- Very easy to deploy and install, the setup process is simple on both Windows and Mac.
- Simple easy to use control interface supporting all platforms easily.
- Software is lightweight on the remote PCs, and does impact on the users we support.
- Rich selection of control options and addons for the system.
- Some areas of the admin screens can be complex.
- AD and website deployment system would be handy.
July 25, 2016
Screen Connect - Scales Your Way
- Upon login to the ScreenConnect Interface, I can quickly find available sessions. ScreenConnect makes it easy to find the critical aspects of the product.
- I love how ScreenConnect makes it easy to integrate my company branding. I do this on my website, where customers visit the support page, to initiate a support session via ScreenConnect.
- The Auto-Reconnect feature of ScreenConnect is worth more than its weight in gold! Working with customers in rural areas results in lots of disconnects, but no frustrations, thanks to ScreenConnect!
- The multi-session support feature is super helpful, when getting other support organizations involved, in a more complex project.
- The Host interface could use the option to rearrange views of the screen. So If I wanted to move the left navigation pane to the right or bottom, this would be accomodated.
- Also on the host interface, I would like to see the option to assign an avatar for each client.
- A nice feature in the Host interface, would be to see your clients on a Google map, with the ability to click and go to that client's session information.
July 22, 2016
An affordable alternative with white label abilities
- Remote print - similar to LogMeIn but much more affordable, ScreenConnect automatically ties in local printers for ease of use.
- Cloud account - we can easily add/remove/manage all computers in our company with a few clicks of the mouse.
- User management - we can easily manage and monitor each of our users. My favorite features are the timeline (to see when each employee is connecting to each computer) and user level management (where I can restrict certain users to certain computers).
- White label - everything is our brand. We can customize the desktop icon, the dashboard icon, dashboard links, etc.
- We can't print from Mac computers.
- The iPhone & iPad apps constantly freeze the computers when exiting if we leave the remote computer on the blank screen.
- If we leave the remote computer without disabling the blank screen, the remote computer screen periodically flashes black throughout the day or until we log into it again to disable blank screen.
July 21, 2016
ScreenConnect Review
- ScreenConnect makes it easy to quickly host a screenshare session and pass that information onto the end-user so less time is spent explaining how to connect and more time can be spent on troubleshooting the issue that the end-user contacted the help desk about.
- ScreenConnect enables quick and easy customization of the portal to ensure the end-user knows they are visiting the correct site.
- While ScreenConnect has a robust set of options for customizing the end-user experience and managing help desk employees, the interface can sometimes feel clunky and less polished than one may expect.
- The ability to elevate permissions through ScreenConnect to handle administrator functions without exposing the credentials is also a bit cumbersome compared to some competitor's options.
- ScreenConnect's pricing structure can initially be a bit confusing to navigate and determine which tier is the best fit.
July 21, 2016
ScreenConnect is the bomb diggity!
- Getting connected with ScreenConnect is super simple for our customers. No exchanging of a random number or letters, no miscommunication.
- Connection quality is great, even on lower end systems. Screen updates are fast and efficient, on the same level as products like TeamViewer.
- File transfers are generally quicker than with other products, such as TeamViewer, and very easy to accomplish with drag and drop ability.
- The ability to completely customize the color scheme, icons, and logos is highly refreshing. Our customers are not confused or questioning what software they are running.
- The API allows us to integrate ScreenConnect right into our software, which is a HUGE bonus for us.
- Has an option for self-hosting which allows us to control down-time.
- The host menu options can be confusing for new technicians to get used to. Sometimes it's hard to find what you are looking for.
- Their cloud product is great, but has had an outage that lasted around an hour. Support was great and things happen, but any downtime during business hours is still a problem. Self-hosting is an option, but can be an large up front cost that first year.
- The VoIP and sound from remote clients is not the best.
July 21, 2016
ScreenConnect is great!
- The load time speed is GREAT - there is no delay when the cursor moves.
- Meeting setup. I often have meetings so my clients or friends can see what I am working on - it works great for more than one person to see.
- Easy to connect to a session. I think this is good because it allows for older people to access it easy.
- Safari support
- Alerts of system being down
July 21, 2016
Admin Permissions Required on End-User Machine
Score 6 out of 10
Vetted Review
Verified User
- Works like our previous tool, LogMeIn Rescue. This is what we need.
- The biggest problem with ScreenConnect is that the end-user has to have admin permissions on their machine in order to run the downloaded client program, which begins the remote session. Many organizations specifically prohibit administrative permissions on user machine, making connecting difficult or impossible. This is on both Windows & Mac.
- My biggest complaint is above, but another item comes to mind: I don't understand the tools. We have a toolbox, and we can put tools in it, but I don't know where to get tools from.