Screen Connect - Scales Your Way
July 25, 2016
Screen Connect - Scales Your Way
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScreenConnect
ScreenConnect is being used to help customers remotely. Some customers initiate a session via my website, using ScreenConnect's website template. Others keep an unattended session open all the time, for ongoing support. This remote functionality helps bring in more business, by offering a cost-effective support option. On my end, the remote support interface is very easy to use and works reliably, as it should.
- Upon login to the ScreenConnect Interface, I can quickly find available sessions. ScreenConnect makes it easy to find the critical aspects of the product.
- I love how ScreenConnect makes it easy to integrate my company branding. I do this on my website, where customers visit the support page, to initiate a support session via ScreenConnect.
- The Auto-Reconnect feature of ScreenConnect is worth more than its weight in gold! Working with customers in rural areas results in lots of disconnects, but no frustrations, thanks to ScreenConnect!
- The multi-session support feature is super helpful, when getting other support organizations involved, in a more complex project.
- The Host interface could use the option to rearrange views of the screen. So If I wanted to move the left navigation pane to the right or bottom, this would be accomodated.
- Also on the host interface, I would like to see the option to assign an avatar for each client.
- A nice feature in the Host interface, would be to see your clients on a Google map, with the ability to click and go to that client's session information.
- ScreenConnect was an appealing product, due to its scalable feature set. Right now we need less features, but reliable service. ScreenConnect provides this tier at a reasonable price.
- ScreenConnect gives me an edge over some competitors, with having the ability to provide remote support services.
- The Scalable feature-set & pricing allows me to pass along savings to clients, thus making my services more desirable from a cost perspective.
- Team Viewer, Bomgar Remote Support Software and Join.me
All the above products work great.
ScreenConnect performs little better than Join.me from my experience, and is much easer to deploy to a client computer. ScreenConnect beats them all on price every time. You only pay for the set of features that you need to use. I learned about ScreenConnect after being helped by someone else using it. I then added it to my list of products to evaluate.
ScreenConnect performs little better than Join.me from my experience, and is much easer to deploy to a client computer. ScreenConnect beats them all on price every time. You only pay for the set of features that you need to use. I learned about ScreenConnect after being helped by someone else using it. I then added it to my list of products to evaluate.