Item: LogMeIn Rescue by GoTo
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Currently my whole team is working remotely, for handling the production machines and to resolve the issue while doing the production we are using the LogMeIn Rescue. This tool has solved major problems of working remotely that is you don't have to be present physically to resolve the encountered error or bugs and you can fix those problem remotely irrespective of your location.

Pros and Cons

Multiple instances of Remote control
dashboard for detailed overview of all stats
secure remote access to machines
clipboard synchronization and file transfer

simultaneous instance of single machine by agents
prompt frequency of signature key for security
session transfer speed among agents

Return on Investment

solved the secured access issue while working remotely
met the criteria of bot production without affecting the machines on remote access
multiple machines management by single agent

Usability

After trying both end user and agent experience, this tool is good for all the people working remotely and for which they require the secured access to the machines present on different locations. They can provide there real time services with the help of this tool. mostly can be used by the helpdesks, service desks or people providing assistance

Security

For the secure access it provides features with the multi authentication access signature keys which should be approved by the admin before the access along with the facilities of the LAN based access. Due to this one of the major priority requirement of the remote access is completed ,hence it excels the other tools like AnyDesk etc

before purchasing the software we were having the certain criteria which needed to be fulfilled i.e. of secure access along with the features.

Customizability

this tool complete all the requirements within the organization to provide its facilities properly weather it is support or any type of assistance irrespective of the place or platform i.e. an agent can easily provide its services remotely also without depending upon the machines, their configurations , platforms present on it etc.

Alternatives Considered

GoTo Resolve

The products by Goto excels with the features provided along with the customer support. the features are always relevant and useful and according to the use. The customer support executive are helpful in Realtime and will assist and direct us incase of the issue faced or initialization of the tool.

Key Insights

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

Other Software Used

GoTo Connect, GoTo Meeting, GoTo Resolve

Likelihood to Recommend

On the live production it is necessary that the machines are not affected or prompted upon the remote access. With the help of LogMeIn rescue after taking the session and observing the bots, the production doesn't gets impacted and the issues get resolved in real-time giving us better productivity and saving time

Will Rescue from wasting time

Overall Satisfaction with LogMeIn Rescue by GoTo