Headed in the right direction
We use GoTo Resolve for remote support for our end users. We use both the Desktop Client and the Mobile addon. We have the client …
Starting at $0 for 3 agents and unlimited endpoints
View PricingOverview
What is GoTo Resolve?
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one…
Recent Reviews
How GoTo Resolve Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Multiple concurrent sessions (30)9.696%
- Attended device access (36)9.494%
- Multiple-display support (31)9.393%
- Unattended device access (31)8.484%
Reviewer Pros & Cons
Brokerage operations specialist
Colliers International (Real Estate, 1001-5000 employees)
Pricing
GoTo Resolve Free
$0
Cloud
for 3 agents and unlimited endpoints
GoTo Resolve MDM
$2.75
Cloud
per month per endpoint
GoTo Resolve Remote Support
$40
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.goto.com/it…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is GoTo Resolve?
GoTo Resolve provides IT management and support software built for small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as simple, secure, and flexible, and is available with a free to use plan.
Replacing the former GoToAssist, GoTo Resolve includes the same remote support functionality plus additional features.
LinkedIn: https://www.linkedin.com/company/goto/mycompany/
GoTo Values & Ethics Statement
Since day one, we’ve helped people and businesses do their best work – simply and securely – from anywhere. Today, work and life are intertwined. At GoTo, we like to think of ourselves as your go-to. We help you focus on the things that matter most throughout the day: your projects, your professions, and even your personal passions.
We are committed to implementing and maintaining a global data privacy program designed to protect the personal and confidential information entrusted to us by our customers, users, and end-users. With 24/7 support, and products and services designed to continually enhance the customer experience, we aim to delight our customers across their journey, while helping them achieve their desired goals.
GoTo Resolve Features
Management Tasks Features
- Supported: Patch Management
Remote Access Features
- Supported: Attended device access
- Supported: Unattended device access
- Supported: Mobile device access
- Supported: Virtual device access
- Supported: Multiple-display support
- Supported: Multiple concurrent sessions
Additional Features
- Supported: Tickets can be created from within Microsoft Teams
- Supported: A remote session can be started over messaging
- Supported: Web-based ticketing, conversational ticketing, or a combination can be used
- Supported: Sessions can be joined directly via SMS, PIN, link, or email
- Supported: End users can chat via web browser or app
- Supported: Hand off or record mobile support sessions
- Supported: Banking-grade encryption and zero trust architecture
- Supported: Streamlined access management and provisioning
- Supported: Multi-factor authentication and SSO access
- Supported: Unattended access and multi-session handling
GoTo Resolve Screenshots
GoTo Resolve Videos
GoTo Resolve - A New Approach for a New IT World
Remote Support Agent Experience
GoTo Resolve Integrations
GoTo Resolve Competitors
- TeamViewer
- BeyondTrust Remote Support
- Ninja One
GoTo Resolve Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, French, German, Dutch, Spanish, Italian, Portuguese |
GoTo Resolve Downloadables
Frequently Asked Questions
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as simple, secure, and flexible, and is available with a free to use plan.
Replacing the former GoToAssist, GoTo Resolve includes the same remote support functionality plus additional features.
TeamViewer and BeyondTrust Remote Support are common alternatives for GoTo Resolve.
Reviewers rate Multiple concurrent sessions highest, with a score of 9.6.
The most common users of GoTo Resolve are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(215)Attribute Ratings
Reviews
(1-25 of 93)Companies can't remove reviews or game the system. Here's why
March 20, 2024
Headed in the right direction
- Has saved time on issues with end users PCs
- Easy to use for my end users
- has no always worked for unattended access
March 08, 2024
Your all in one support maverick.
Score 9 out of 10
Vetted Review
Verified User
- We are able to solve 99% of technical issues remotely.
- Our productivity rate has increased because we are able to conveniently seek out assistance in the matter of a few minutes.
- As this is compatible with Microsoft products like teams, this has allowed us to collaborate and save time and money by using existing software to submit tickets for assistance.
January 04, 2024
GoTo Resolve to resolve all your IT Incidents...
- Allows us to resolve problems faster
- Allows us to prevent problems with zero day patching
- Keeps my users up and running and ticket counts low.
- GUI is clean, funtcional, & organized.
- Sharing data, executing commands, and do system diagnostics.
- Communication is easy with team members and with clients.
December 29, 2023
A great support tool
- Resolve issues without an on site attention
- Discard issues before an on site attention
- Confirm if the issue is not cause by the end user incorrect usage
- Cost Savings
- Improved Efficiency and Productivity
- Enhanced Customer Satisfaction
December 20, 2023
Best remote access software
- safer remote access compared to other remote tools like AnyDesk,
- Unattended access suitable for machines without presence of any user at endpoint
- Doesnt affect the screen resolution , and easily accessible via web browser
- single agent ablility to access many endpoint systems
- overall the platform feasibility is good while taking the remote sessions and the production doesnt gets affected
December 18, 2023
GoTo Resolve is our GoTo for remote support!
- GoTo Resolve has dropped our overall expenditures for the GoTo product line by 80%. We were at one point paying for Assist, Webinar, Meeting, and Connect... and were able to drop three and keep the latter with Resolve to meet all of our needs.
- GoTo Resolve would likely have an even greater ROI if we actually utilized many of it's other features, such as the HelpDesk and device management. Being a smaller company, we don't have a need for a ticketing system and things of that nature.
- The reporting feature contains an amazing amount of useful information about the remote sessions conducted.
December 18, 2023
A handy tool for all your remote desktop needs
- Analytics
- Automation
- IT assest management
December 14, 2023
Highly Recommended
- Positive financial impact due to more productivity
December 13, 2023
A Go-to Software!!
- Remote support to access machine from anywhere
- Save time with automated tasks
- Security via multifactor authentication
December 13, 2023
Great Software, would recommend!
- Improved time resolution
- Agent productivity from remote connection
- Definitely the functionality is a plus ensuring trainers have a more consistent performance.
- Documents upload and download is a plus. Library is excellent.
December 13, 2023
GoTo Resolve has really supported our small-ish org
- Productivity of IT and Operation staff is greatly improved with instant access to someone's device, and no need for Zoom or phone calls
- saved money on repair by being able to run simple diagnostic tools and install software, clean up, etc, to improve performance
December 12, 2023
GoTo Resolve the best! Go Check this out!!
- time efficiency, as GoTo Resolve really help us send our concern and be resolved immediately, no time got wasted on our daily basis
- security purposes
- Accurate reporting
December 12, 2023
GoTo Resolve for IT support , Remote Monitoring and much more ..
- It helps to keep your devices to perform well
- Multiple features in single application which saves cost of buying different software.
- Helps you to reduce manual work of monitoring , updates by doing it in a background
December 12, 2023
Great solution to cover a lot of tasks getting better day by day
- We managed to work in a way that was impossible before these kinds of tools were offered in the market
- The program is constantly evolving to try to fix bugs and that can affect the day-to-day use.
- If We find a way to use fewer programs for different tasks would be great and this tool may have the solution in the future
December 12, 2023
GoTo Resolve misses the mark
- Reduced travel
- Saves Time
- Endpoint sometimes show offline when they aren't
December 12, 2023
On the right path (go)to success
- Time saving by taking remote access to directly assess the problem
- Ticketing makes all of it trackable
- Multiple devices can be tracked at once
December 12, 2023
GoTo successful IT management
- Reduced budget spent on external IT support
- Created new jobs within the company
- Reduced downtime and improved productivity
December 12, 2023
Best tool for Remote setup
- Great interaction platform
- crystal clear sound and video quality
December 07, 2023
Enterprise class product ready for the SMB space.
Score 10 out of 10
Vetted Review
Verified User
- Has saved me several dispatches to client site.
- It has saved me hours of tedious phone support because I could remote in securely to fix the problem quickly.
November 21, 2023
GoToResolve - Our Experiences
- I think this has a negative impact on employee productivity as we lose connection if we click on a secondary screen.
- This has a negative impact as it is not easy to move to full screen to see all the data we need to see.
- It has a positive impact as the customer does not have to be present.
- It has a positive impact as the customer can track who accessed and when
September 08, 2023
An easy to use RMM solution
- Tool consolidation cost savings
- Less time to support with one interface.
- Mobile support when away from the office.
- Decreasing tech dispatch
- Saving Money
- Customer satisfaction
- Increased Resolution Rate