Khoros for communities
December 05, 2023

Khoros for communities

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Response
  • Messaging

Overall Satisfaction with Khoros Care

We used it as a community management tool. We had a large community of former students who interact with current students for networking and Khoros helped us gather insight from these interactions.

Pros

  • Comunity management
  • Fast customer support
  • Data analysis and reports

Cons

  • Still some bugs when showing pictures
  • Clearer rules for blocking and reporting problematic content
  • Lists are not available yet
It's very intuitive and the customer support helped us with the onboarding process.
I think it still needs to improve in order to be a viable option for a company with over a thousand employees.
Zendesk was too big and complex, way more functionalities than we needed and that made the onboarding process dificult.

Do you think Khoros Service delivers good value for the price?

Yes

Are you happy with Khoros Service's feature set?

Yes

Did Khoros Service live up to sales and marketing promises?

Yes

Did implementation of Khoros Service go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Service again?

Yes

I wouldn't recommend it for a larger company with a huge amount of content to keep track, it's not very scalable. But for smaller companies it is a perfect fit.

Comments

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