Kindful, a Bloomerang product vs Salesforce.org Nonprofit Cloud

Likelihood to Recommend

Kindful is well suited when:

Important to integrate with a wide range of systems such as online fundraising tools or event registration without being tied to a single vendor
Small to medium sized organizations looking for an affordable but powerful donor database/CRM
Need a powerful but user friendly tool with customizable reports

Kindful is not well suited when:

You need very advanced customization such as the ability to built entire custom screens
You need to track donations in multiple currencies

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Toby J. Weiss

Executive Director

Hope680Non-profit Organization Management, 1-10 employees

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If you only want to track donations, I'd go with something simpler. If you want to track donations and programs and connections between them, there may be nothing better. If you have no technical abilities and no budget, restricted yourself solely to what it does as described exactly in the manual. If you can't devote about 0.25FTE to the constant maintenance and upgrades, don't go with it.

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Terry L Cole

CEO (Chief Executive Officer)

Street Youth Ministry of AustinNon-profit Organization Management, 1-10 employees

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Pros

We particularly love the flexibility of Kindful's donation pages and donation plug-ins. They make it possible for us to accept donations on our website, without having donors have to leave the website.
Kindful effectively streamlines back-office functions including acknowledgements for gifts - which saves our small 2-person team vital hours each week.
Kindful integrates to a variety of valuable platforms, allowing us to manage all of our data in one place. Currently, we integrate with MailChimp [so all email recipients are segmented in Kindful, emails are sent from MailChimp], Fundraising Report Card, and several custom integrations through Kindful's open API [including one that tracks volunteer events and another that connects to CauseVox].
Kindful's basic metrics and "dashboard" give us instant access to live fundraising results that are shown against historical information - giving us the ability to see how we're doing at all times.

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Amanda Mulder

Development Director

20 LitersNon-Profit Organization Management, 1-10 employees

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NPSP is designed to help with donor management.
There are free add-ons for volunteer management.
There is a new Program Management Module to better manage program participation and attendance.
Campaigns help organize and report on marketing efforts though we use a third-party solution to send out marketing materials.

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Karen Mellendorf

Operations Manager

The Forge Initiative, Inc.Civic & Social Organization, 1-10 employees

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Cons

Detailed custom email campaigns and reports can be confusing to navigate. However, Kindful provides excellent customer support and training to make it as easy as possible.
The price can be a turn off for many people, but if you have an aggressive plan to increase funding, Kindful pricing is scalable based on the size of your database.

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Verified User

Director in Finance and Accounting

Sports Company, 1-10 employees

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Learning curve - very powerful, but takes time to learn
Batch processing - takes time and advanced skills to reach efficiency for data entry and certain operations which you want to do in batch
Mass email is extremely limited - must choose a third party tool which adds complexity and cost to the system

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Samantha Shain

Data Solutions Manager

William Penn FoundationPhilanthropy, 11-50 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Starting Price

$100 0-1000 Contacts

Kindful, a Bloomerang product Editions & Modules

Edition

Starter	100/month¹
Launch	200/month²
Growing	300/month³
Pro	400/month⁴
Enterprise	600/month⁵

0-1000 Contacts
1001-5000 Contacts
5001-15000 Contacts
15001-25000 Contacts
25001-50000 Contacts

Additional Pricing Details

All plans include: unlimited admin users, unlimited donation pages with peer-to-peer fundraising, built-in integrations, and automated reporting. Pricing also includes comprehensive web-based training upon signup and ongoing online support at no additional cost.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Salesforce.org Nonprofit Cloud Editions & Modules

—

Additional Pricing Details

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

Salesforce.org Nonprofit Cloud 10.0

Based on 1 answer

There is really no other tool to compare and especially since Salesforce for Nonprofits is free!!

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Edward Phillips

Engagement Director

Mission: HopeNon-Profit Organization Management, 11-50 employees

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Usability

No score

No answers yet

No answers on this topic

Salesforce.org Nonprofit Cloud 8.0

Based on 1 answer

I think Salesforce has so much functionality that it makes it difficult in terms of overall usability. Once you can figure it out, it's a 10/10, it's just getting there. If you're willing to do the work to figure it out then you're golden. For what it's worth, I don't know if you're going to find something with this level of functionality that's easier to figure out

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Jared Lyda

Director Of Operations

Beta Upsilon ChiNon-Profit Organization Management, 11-50 employees

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Support Rating

Kindful, a Bloomerang product 9.8

Based on 22 answers

I have not utilized the support for Kindful very often but the one time I have was fantastic. It was quick, courteous and thorough. Kindful consistently offers Webinars that outline the best way to utilize their product and get the most out of it. I think Kindful does a pretty solid job with support.

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Verified User

Director in Other

Non-profit Organization Management Company, 11-50 employees

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Salesforce.org Nonprofit Cloud 8.8

Based on 16 answers

I have never had bad conversations with any support people with Salesforce but we also have not used them very much. I put it a little less because we are struggling to switch to lightning (some of our custom features do not migrate well) and it feels like the help and support for a little organization is not incredibly helpful unless we want to spend a lot of money.

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Verified User

Employee in Marketing

Religious Institutions Company, 1-10 employees

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Alternatives Considered

We recently added HarnessApp to our software tools. Harness has a strong donor interface but not the backbone that Kindful has to offer. We find them a good match. I looked at dozens of other platforms that compare to Kindful but we always find ourselves sticking with Kindful as our primary CRM.

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Patrick Palmer

Director Of Development

OurCalling Inc.Non-profit Organization Management, 11-50 employees

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As a cloud native organization with no previous Microsoft infrastructure, Salesforce was a more logical and effective option for us. The suite of products was also far more comprehensive and required less customization. We were able to adopt a "configure not code" approach to our development of systems to support our mission that lowered the cost of upgrades.

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Simon Sharkey Woods

Chief Digital & Information Officer

NCS - National Citizen Service TrustNon-profit Organization Management, 201-500 employees

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Return on Investment

It is great to be able to quickly tell a prospective sponsor how we are doing financially in each fundraiser along with repeat donors that are helping to keep us going.
I love that it sends a receipt to the donor immediately (if the email address is included in the profile) without me having to do anything! I am sure our donors love it too.

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Verified User

Administrative Assistant in Human Resources

Non-profit Organization Management Company, 1-10 employees

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Salesforce has allowed us to easily track donor communications in one area, which I believe has improved our donor communication overall.
Salesforce for Nonprofits has made it easier on my org to track and pull donation-related information and has reduced the amount of time we need to do these regular tasks.

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Tierra Bishop

Development and Marketing Assistant

Indigenous Education Foundation of Tanzania (IEFT)Non-Profit Organization Management, 51-200 employees

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