What users are saying about
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Top Rated
127 Ratings
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Top Rated
17 Ratings

DonorPerfect

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Top Rated
127 Ratings
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Score 8.9 out of 100

Kindful

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Top Rated
17 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

DonorPerfect

I would categorize my organization as mid-sized, but I can see it working just as well if we were smaller or larger. It is a fantastic means by which to manage your donor records and record as much data about each one as you can or would like. DonorPerfect is great for reporting, which would positively impact any nonprofit organization. All NPOs are required to do a certain amount of reporting, but it is so important to share data with stakeholders, donors, management, boards, etc., and DonorPerfect is so versatile and all-encompassing when it comes to formulating data with which to do so.
Amy Slone | TrustRadius Reviewer

Kindful

If your primary goals are: the ability to accept online donations [best/easiest to use donation form I've seen], acknowledge donors, and keep constituent data in one location - and you're willing to look for integrated solutions for other specific uses based on your needs - Kindful is for you. Bonus: Pricing for Kindful makes it easy to find the budget for other integrated solutions... because even if it doesn't do it all - it is still really inexpensive for what it does accomplish.
Amanda Mulder | TrustRadius Reviewer

Pros

DonorPerfect

  • DonorPerfect is completely based in the cloud so there is no need to maintain servers or worry about downtime
  • DonorPerfect's interface is web-based and fairly intuitive to learn and navigate
  • DonorPerfect is quite customizable so it can be customized to fit your organization's unique workflows.
Jeremiah Miller | TrustRadius Reviewer

Kindful

  • Campaign pages are easy to set up and donor information is captured for use in managing these donors long term.
  • Kindful syncs with a number of useful and applicable apps such as Eventbrite which reduces the amount of time we need to spend on administration.
Anonymous | TrustRadius Reviewer

Cons

DonorPerfect

  • The customs forms are a bit tricky to navigate at first, but that's where the support service becomes so important.
  • I'd like to be able to integrate it with more of our online tools, such as Mail Chimp or Classy.
  • Finding duplicate accounts requires regular maintenance. If someone makes a gift online and they enter their information slightly differently than we have it on file, the system will create a new record. Every month, we go through and clean up those duplicates by merging the records. The processes are simple, but it takes time.
Emily Westergaard | TrustRadius Reviewer

Kindful

  • Program Management - the system is still evolving which is great, but it currently does not fill every single program management and event management need that we have.
  • Mail sync - Kindful no longer syncs with Gmail, which is a big issue with tracking emails and attaching those interactions to specific people.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

DonorPerfect

DonorPerfect 10.0
Based on 6 answers
It is by far the most cost-effective
Lauren Sikkema | TrustRadius Reviewer

Kindful

No score
No answers yet
No answers on this topic

Usability

DonorPerfect

DonorPerfect 8.2
Based on 8 answers
Poor cash batch interface. Almost half of our receipts are generated by cash and this interface does not support our needs very well.
Richard House | TrustRadius Reviewer

Kindful

No score
No answers yet
No answers on this topic

Reliability and Availability

DonorPerfect

DonorPerfect 9.5
Based on 2 answers
It's always up when we need it. There are some errors that happen and are not reproducible and cannot be resolved. But [they are] very few and none that cause disruption for the organization.
Richard House | TrustRadius Reviewer

Kindful

No score
No answers yet
No answers on this topic

Performance

DonorPerfect

DonorPerfect 9.5
Based on 2 answers
DonorPerfect is as reliable as your internet connection. It is a cloud based application and therefore you cannot pinpoint where the bottleneck is should you have one. But for the most part the app runs quickly.
Richard House | TrustRadius Reviewer

Kindful

No score
No answers yet
No answers on this topic

Support Rating

DonorPerfect

DonorPerfect 9.6
Based on 29 answers
Support is so easy. We use chat most often - as we can get someone quickly. The support folks know the product and get answers quickly. If they need to escalate an issue, they do so quickly. The training is great and easily accessible. You can take classes over and over until you completely understand concepts
Anne Baunach, CFRE, CEFL | TrustRadius Reviewer

Kindful

Kindful 9.8
Based on 13 answers
I have not utilized the support for Kindful very often but the one time I have was fantastic. It was quick, courteous and thorough. Kindful consistently offers Webinars that outline the best way to utilize their product and get the most out of it. I think Kindful does a pretty solid job with support.
Anonymous | TrustRadius Reviewer

In-Person Training

DonorPerfect

DonorPerfect 7.5
Based on 2 answers
I was able to utilize the support team to train me in areas where I could not figure out how to use the application.
Richard House | TrustRadius Reviewer

Kindful

No score
No answers yet
No answers on this topic

Online Training

DonorPerfect

DonorPerfect 10.0
Based on 1 answer
It was decent.
Brooke Seigle | TrustRadius Reviewer

Kindful

No score
No answers yet
No answers on this topic

Implementation Rating

DonorPerfect

DonorPerfect 8.5
Based on 4 answers
DonorPerfect provides an extremely easy to use importing tool and the support team was awesome. You don't have to do it in house; for a reasonable fee you can get it done by them.
Richard House | TrustRadius Reviewer

Kindful

No score
No answers yet
No answers on this topic

Alternatives Considered

DonorPerfect

We needed a multi-user program that was preferably accessible outside of the office. Raiser's Edge could not provide that at a price we could afford. In fact, the one-user desktop version was a financial stretch for us. While at the time (2003), DonorPerfect did not have all the features of Raiser's Edge, our development team was not going to miss the bells and whistles. Over the years, I have seen DonorPerfect expand their services and remain affordable.
L. Susan Stroup | TrustRadius Reviewer

Kindful

We recently added HarnessApp to our software tools. Harness has a strong donor interface but not the backbone that Kindful has to offer. We find them a good match. I looked at dozens of other platforms that compare to Kindful but we always find ourselves sticking with Kindful as our primary CRM.
Patrick Palmer | TrustRadius Reviewer

Scalability

DonorPerfect

DonorPerfect 7.8
Based on 2 answers
[There have been] only two outages since we have started using it and they were extremely information proactive. This should scale easily based on your internet connection.
Richard House | TrustRadius Reviewer

Kindful

No score
No answers yet
No answers on this topic

Return on Investment

DonorPerfect

  • DonorPerfect is a great way to keep notes on donors and schedule times to contact donors for thank yous or discussion. This allows for increased donor engagement which in turn increases donations to the organization.
  • This system has allowed our organization to stay on top of the history of our donors. The home changes in leadership every two to three years. DonorPerfect allows any new sisters to the area to run reports on the giving history and maintain relationships with big donors. This also gives us a chance to re-engage with donors that might have been dropped with previous leaders.
  • DonorPerfect has helped us increase our maintain our mailing lists and corrections. This in turn has saved us money from mailing to wrong addresses, deceased donors, etc.. It has also helped increase our donations by more than double since we began using the system to track donors and the donations we receive.
Sarah Steffen | TrustRadius Reviewer

Kindful

  • It is great to be able to quickly tell a prospective sponsor how we are doing financially in each fundraiser along with repeat donors that are helping to keep us going.
  • I love that it sends a receipt to the donor immediately (if the email address is included in the profile) without me having to do anything! I am sure our donors love it too.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

DonorPerfect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DonorPerfect Editions & Modules

Additional Pricing Details

Kindful

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Kindful Editions & Modules

Edition
Starter100/month1
Launch200/month2
Growing300/month3
Pro400/month4
Enterprise600/month5
  1. 0-1000 Contacts
  2. 1001-5000 Contacts
  3. 5001-15000 Contacts
  4. 15001-25000 Contacts
  5. 25001-50000 Contacts
Additional Pricing Details
All plans include: unlimited admin users, unlimited donation pages with peer-to-peer fundraising, built-in integrations, and automated reporting. Pricing also includes comprehensive web-based training upon signup and ongoing online support at no additional cost.

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