What users are saying about
Top Rated
133 Ratings
Top Rated
20 Ratings
Top Rated
133 Ratings
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Score 9 out of 100
Top Rated
20 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

DonorPerfect

I would categorize my organization as mid-sized, but I can see it working just as well if we were smaller or larger. It is a fantastic means by which to manage your donor records and record as much data about each one as you can or would like. DonorPerfect is great for reporting, which would positively impact any nonprofit organization. All NPOs are required to do a certain amount of reporting, but it is so important to share data with stakeholders, donors, management, boards, etc., and DonorPerfect is so versatile and all-encompassing when it comes to formulating data with which to do so.
Amy Slone | TrustRadius Reviewer

Kindful

If your primary goals are: the ability to accept online donations [best/easiest to use donation form I've seen], acknowledge donors, and keep constituent data in one location - and you're willing to look for integrated solutions for other specific uses based on your needs - Kindful is for you. Bonus: Pricing for Kindful makes it easy to find the budget for other integrated solutions... because even if it doesn't do it all - it is still really inexpensive for what it does accomplish.
Amanda Mulder | TrustRadius Reviewer

Pros

DonorPerfect

  • Reports are clean and fairly simple to pull, as long as you're trained in how to use the filters. Especially coming from experience using a database where we had to write codes to pull reports, Donor perfect's report system is incredibly simple.
  • DonorPerfect is SO user-friendly and simple to find the information you need. I believe anyone can easily learn how to use it.
  • It's so simple to customize your DonorPerfect system. Screen Designer is one of my favorite parts. I have no background in databases, but I can create fields, calculations, set alerts for our philanthropy officers when certain gifts come in, and customize how the screens look. You can make so many adjustments in your DonorPerfect system to meet the needs of your organization.
  • The staff listen to your needs! The community allows you to make a suggestion for how DonorPerfect can be improved. If your idea gets enough votes, they make it happen. The support team is also probably the best I've ever seen. Each person is so knowledgeable, personable, and helpful.
Anonymous | TrustRadius Reviewer

Kindful

  • Campaign pages are easy to set up and donor information is captured for use in managing these donors long term.
  • Kindful syncs with a number of useful and applicable apps such as Eventbrite which reduces the amount of time we need to spend on administration.
Anonymous | TrustRadius Reviewer

Cons

DonorPerfect

  • DonorPerfect lacks good reporting functionality. Our staff often have to export data to CSV or use other reporting tools so we end up with a lot of data outside
  • DonorPerfect doesn't really do a good job of tracking the full donor relationship. It needs to have better CRM functionality. Our donor relations staff often resort to third party tools to track these things.
  • DonorPerfect has an API for integrations but it is very poorly implemented and slow.
  • We have a lot of security concerns about DonorPerfect. These stem from our experiences using their API and observing how it is implemented, but also through our conversations directly with the company. They refused to provide security compliance details during a routine vendor risk audit from a reputable security audit vendor that we engaged to evaluate all of our vendors.
Jeremiah Miller | TrustRadius Reviewer

Kindful

  • Program Management - the system is still evolving which is great, but it currently does not fill every single program management and event management need that we have.
  • Mail sync - Kindful no longer syncs with Gmail, which is a big issue with tracking emails and attaching those interactions to specific people.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

DonorPerfect

DonorPerfect 9.6
Based on 7 answers
It is by far the most cost-effective
Lauren Sikkema | TrustRadius Reviewer

Kindful

No score
No answers yet
No answers on this topic

Usability

DonorPerfect

DonorPerfect 7.6
Based on 9 answers
Poor cash batch interface. Almost half of our receipts are generated by cash and this interface does not support our needs very well.
Richard House | TrustRadius Reviewer

Kindful

No score
No answers yet
No answers on this topic

Reliability and Availability

DonorPerfect

DonorPerfect 9.5
Based on 2 answers
It's always up when we need it. There are some errors that happen and are not reproducible and cannot be resolved. But [they are] very few and none that cause disruption for the organization.
Richard House | TrustRadius Reviewer

Kindful

No score
No answers yet
No answers on this topic

Performance

DonorPerfect

DonorPerfect 9.5
Based on 2 answers
DonorPerfect is as reliable as your internet connection. It is a cloud based application and therefore you cannot pinpoint where the bottleneck is should you have one. But for the most part the app runs quickly.
Richard House | TrustRadius Reviewer

Kindful

No score
No answers yet
No answers on this topic

Support Rating

DonorPerfect

DonorPerfect 9.6
Based on 42 answers
Support is so easy. We use chat most often - as we can get someone quickly. The support folks know the product and get answers quickly. If they need to escalate an issue, they do so quickly. The training is great and easily accessible. You can take classes over and over until you completely understand concepts
Anne Baunach, CFRE, CEFL | TrustRadius Reviewer

Kindful

Kindful 9.8
Based on 22 answers
I have not utilized the support for Kindful very often but the one time I have was fantastic. It was quick, courteous and thorough. Kindful consistently offers Webinars that outline the best way to utilize their product and get the most out of it. I think Kindful does a pretty solid job with support.
Anonymous | TrustRadius Reviewer

In-Person Training

DonorPerfect

DonorPerfect 7.5
Based on 2 answers
I was able to utilize the support team to train me in areas where I could not figure out how to use the application.
Richard House | TrustRadius Reviewer

Kindful

No score
No answers yet
No answers on this topic

Online Training

DonorPerfect

DonorPerfect 10.0
Based on 1 answer
It was decent.
Brooke Seigle | TrustRadius Reviewer

Kindful

No score
No answers yet
No answers on this topic

Implementation Rating

DonorPerfect

DonorPerfect 7.3
Based on 5 answers
DonorPerfect provides an extremely easy to use importing tool and the support team was awesome. You don't have to do it in house; for a reasonable fee you can get it done by them.
Richard House | TrustRadius Reviewer

Kindful

No score
No answers yet
No answers on this topic

Alternatives Considered

DonorPerfect

I have only ever used DonorPerfect, but I have looked into two or three other options over time. I apologize that I cannot recall all their names at this time. What I found was that even though they typically brought more to the table at that time, the cost jump was huge and I couldn't justify the ROI to myself. But DonorPerfect has continued to add to what they offer and I was glad I never changed platforms.
Anonymous | TrustRadius Reviewer

Kindful

We recently added HarnessApp to our software tools. Harness has a strong donor interface but not the backbone that Kindful has to offer. We find them a good match. I looked at dozens of other platforms that compare to Kindful but we always find ourselves sticking with Kindful as our primary CRM.
Patrick Palmer | TrustRadius Reviewer

Scalability

DonorPerfect

DonorPerfect 7.8
Based on 2 answers
[There have been] only two outages since we have started using it and they were extremely information proactive. This should scale easily based on your internet connection.
Richard House | TrustRadius Reviewer

Kindful

No score
No answers yet
No answers on this topic

Return on Investment

DonorPerfect

  • DonorPerfect has helped us increase fundraising by giving us tools to track donor gifts and see the full picture of a donor's relationship with the organization.
  • DonorPerfect's reports are exceptional in helping make data-driven decisions. It's reporting feature can help identify donors that have lapsed, donors that have increased their gifts over time, lifetime giving of a donor, or the types of solicitations that a specific donor responds best to. That data has helped us segment our donors and develop more targeted messaging that has helped us be more successful.
  • DonorPerfect's integration with Quickbooks helps save time and ensure that all of our donations are being recorded.
Emily Westergaard | TrustRadius Reviewer

Kindful

  • It is great to be able to quickly tell a prospective sponsor how we are doing financially in each fundraiser along with repeat donors that are helping to keep us going.
  • I love that it sends a receipt to the donor immediately (if the email address is included in the profile) without me having to do anything! I am sure our donors love it too.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

DonorPerfect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DonorPerfect Editions & Modules

Edition
Lite$89.001
Express$159.001
Essentials$289.001
Premier$479.001
  1. Per Month
Additional Pricing Details

Kindful

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Kindful Editions & Modules

Edition
Starter100/month1
Launch200/month2
Growing300/month3
Pro400/month4
Enterprise600/month5
  1. 0-1000 Contacts
  2. 1001-5000 Contacts
  3. 5001-15000 Contacts
  4. 15001-25000 Contacts
  5. 25001-50000 Contacts
Additional Pricing Details
All plans include: unlimited admin users, unlimited donation pages with peer-to-peer fundraising, built-in integrations, and automated reporting. Pricing also includes comprehensive web-based training upon signup and ongoing online support at no additional cost.

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