What users are saying about
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Top Rated
2501 Ratings

HubSpot CRM

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Top Rated
2501 Ratings
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Score 8.4 out of 100
29 Ratings
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Score 7.8 out of 100

Feature Set Ratings

    Sales Force Automation

    8.2

    HubSpot CRM

    82%

    Kindful, a Bloomerang product

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 9/9 features

    Customer data management / contact management

    8.9
    89%
    795 Ratings
    N/A
    0 Ratings

    Workflow management

    8.4
    84%
    768 Ratings
    N/A
    0 Ratings

    Territory management

    7.4
    74%
    184 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.4
    84%
    739 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    8.5
    85%
    787 Ratings
    N/A
    0 Ratings

    Contract management

    7.9
    79%
    185 Ratings
    N/A
    0 Ratings

    Quote & order management

    8.0
    80%
    506 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.6
    86%
    763 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    7.4
    74%
    186 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    7.7

    HubSpot CRM

    77%

    Kindful, a Bloomerang product

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Case management

    7.9
    79%
    485 Ratings
    N/A
    0 Ratings

    Call center management

    7.5
    75%
    425 Ratings
    N/A
    0 Ratings

    Help desk management

    7.6
    76%
    449 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.8

    HubSpot CRM

    88%

    Kindful, a Bloomerang product

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Lead management

    8.7
    87%
    683 Ratings
    N/A
    0 Ratings

    Email marketing

    8.8
    88%
    679 Ratings
    N/A
    0 Ratings

    CRM Project Management

    7.9

    HubSpot CRM

    79%

    Kindful, a Bloomerang product

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Task management

    8.4
    84%
    708 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    7.2
    72%
    340 Ratings
    N/A
    0 Ratings

    Reporting

    8.2
    82%
    661 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.1

    HubSpot CRM

    81%

    Kindful, a Bloomerang product

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Forecasting

    7.7
    77%
    566 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.4
    84%
    684 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.2
    82%
    669 Ratings
    N/A
    0 Ratings

    Customization

    7.9

    HubSpot CRM

    79%

    Kindful, a Bloomerang product

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 4/4 features

    Custom fields

    8.5
    85%
    694 Ratings
    N/A
    0 Ratings

    Custom objects

    8.4
    84%
    588 Ratings
    N/A
    0 Ratings

    Scripting environment

    6.3
    63%
    133 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.3
    83%
    471 Ratings
    N/A
    0 Ratings

    Security

    8.7

    HubSpot CRM

    87%

    Kindful, a Bloomerang product

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Single sign-on capability

    8.7
    87%
    588 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.6
    86%
    631 Ratings
    N/A
    0 Ratings

    Social CRM

    8.0

    HubSpot CRM

    80%

    Kindful, a Bloomerang product

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Social data

    7.9
    79%
    460 Ratings
    N/A
    0 Ratings

    Social engagement

    8.0
    80%
    457 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.1

    HubSpot CRM

    81%

    Kindful, a Bloomerang product

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Marketing automation

    8.5
    85%
    513 Ratings
    N/A
    0 Ratings

    Compensation management

    7.7
    77%
    316 Ratings
    N/A
    0 Ratings

    Platform

    7.5

    HubSpot CRM

    75%

    Kindful, a Bloomerang product

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 1/1 features

    Mobile access

    7.5
    75%
    597 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • HubSpot CRM is rated higher in 1 area: Likelihood to Recommend
    • Kindful, a Bloomerang product is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    8.6

    HubSpot CRM

    86%
    838 Ratings
    6.9

    Kindful, a Bloomerang product

    69%
    19 Ratings

    Likelihood to Renew

    8.8

    HubSpot CRM

    88%
    9 Ratings

    Kindful, a Bloomerang product

    N/A
    0 Ratings

    Usability

    8.8

    HubSpot CRM

    88%
    740 Ratings

    Kindful, a Bloomerang product

    N/A
    0 Ratings

    Support Rating

    8.2

    HubSpot CRM

    82%
    21 Ratings
    9.8

    Kindful, a Bloomerang product

    98%
    22 Ratings

    Implementation Rating

    9.1

    HubSpot CRM

    91%
    10 Ratings

    Kindful, a Bloomerang product

    N/A
    0 Ratings

    Likelihood to Recommend

    HubSpot

    It's definitely easier to use than Salesforce. It's especially great for us in the SMB market. In my opinion, it would be nice if we were able to call out to international prospects and text them as well. The SalesMessage plugin doesn't allow for that.
    Read full review

    Bloomerang

    Kindful is well suited when:
    • Important to integrate with a wide range of systems such as online fundraising tools or event registration without being tied to a single vendor
    • Small to medium sized organizations looking for an affordable but powerful donor database/CRM
    • Need a powerful but user friendly tool with customizable reports
    Kindful is not well suited when:
    • You need very advanced customization such as the ability to built entire custom screens
    • You need to track donations in multiple currencies
    Read full review

    Pros

    HubSpot

    • The sales funnel is one of my favorites in the entire industry.
    • Their task managing system truly helps Account Executives be on top of every lead and opportunity without dropping the ball.
    • The data tracking for KPI truly helps our team set goals and improve weekly.
    • The e-mail sequences are top tier as well.
    Read full review

    Bloomerang

    • We particularly love the flexibility of Kindful's donation pages and donation plug-ins. They make it possible for us to accept donations on our website, without having donors have to leave the website.
    • Kindful effectively streamlines back-office functions including acknowledgements for gifts - which saves our small 2-person team vital hours each week.
    • Kindful integrates to a variety of valuable platforms, allowing us to manage all of our data in one place. Currently, we integrate with MailChimp [so all email recipients are segmented in Kindful, emails are sent from MailChimp], Fundraising Report Card, and several custom integrations through Kindful's open API [including one that tracks volunteer events and another that connects to CauseVox].
    • Kindful's basic metrics and "dashboard" give us instant access to live fundraising results that are shown against historical information - giving us the ability to see how we're doing at all times.
    Read full review

    Cons

    HubSpot

    • Price Point: Pricey Expense for Company.
    • A lot of new features are being rolled out, but intuitive additions always take 1-3 years to add on. I Recently added rescheduling/cancel to Meetings, but contacts are unable to optionally provide why they canceled/rescheduled.
    Read full review

    Bloomerang

    • Detailed custom email campaigns and reports can be confusing to navigate. However, Kindful provides excellent customer support and training to make it as easy as possible.
    • The price can be a turn off for many people, but if you have an aggressive plan to increase funding, Kindful pricing is scalable based on the size of your database.
    Read full review

    Pricing Details

    HubSpot CRM

    Starting Price

    $0 Per Month [Unlimited Users]

    Editions & Modules

    HubSpot CRM editions and modules pricing
    EditionModules
    Free Forever$01
    CRM Bundle$502

    Footnotes

    1. Per Month [Unlimited Users]
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Kindful, a Bloomerang product

    Starting Price

    $100 0-1000 Contacts

    Editions & Modules

    Kindful, a Bloomerang product editions and modules pricing
    EditionModules
    Starter100/month1
    Launch200/month2
    Growing300/month3
    Pro400/month4
    Enterprise600/month5

    Footnotes

    1. 0-1000 Contacts
    2. 1001-5000 Contacts
    3. 5001-15000 Contacts
    4. 15001-25000 Contacts
    5. 25001-50000 Contacts

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    All plans include: unlimited admin users, unlimited donation pages with peer-to-peer fundraising, built-in integrations, and automated reporting. Pricing also includes comprehensive web-based training upon signup and ongoing online support at no additional cost.

    Likelihood to Renew

    HubSpot

    Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
    Read full review

    Bloomerang

    No answers on this topic

    Usability

    HubSpot

    HubSpot functions great and has never had any issues. Support is great and is always ready to help solve any problems or questions you have. We love to create workflows for processes and manage new leads, which makes our life so much easier!
    Read full review

    Bloomerang

    No answers on this topic

    Support Rating

    HubSpot

    Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
    Read full review

    Bloomerang

    I have not utilized the support for Kindful very often but the one time I have was fantastic. It was quick, courteous and thorough. Kindful consistently offers Webinars that outline the best way to utilize their product and get the most out of it. I think Kindful does a pretty solid job with support.
    Read full review

    Implementation Rating

    HubSpot

    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Read full review

    Bloomerang

    No answers on this topic

    Alternatives Considered

    HubSpot

    I have to admit that I prefer Salesloft, but I do think HS can be better. SL is very simple and gives me everything I need. However, in the future, I would definitely lean toward HS as it has more capabilities. I just need the integration and onboarding to be more seamless before I commit long-term.
    Read full review

    Bloomerang

    We recently added HarnessApp to our software tools. Harness has a strong donor interface but not the backbone that Kindful has to offer. We find them a good match. I looked at dozens of other platforms that compare to Kindful but we always find ourselves sticking with Kindful as our primary CRM.
    Read full review

    Return on Investment

    HubSpot

    • HubSpot has allowed us to Sunset our internal CRM which was running at a great time and opportunity cost for our dev team.
    • HubSpot brought our two distinct sales teams together onto common performance & activity metrics.
    • HubSpot reports have replaced our former self-written shareholder sales reports, now being sent.
    Read full review

    Bloomerang

    • It is great to be able to quickly tell a prospective sponsor how we are doing financially in each fundraiser along with repeat donors that are helping to keep us going.
    • I love that it sends a receipt to the donor immediately (if the email address is included in the profile) without me having to do anything! I am sure our donors love it too.
    Read full review

    Screenshots

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