MindTouchPricing

doesn't want to make their knowledge base public-facing, you lose a lot of the value of using MindTouch in a closed environment. MindTouch is not ideal for extremely

then manually edit every page. MindTouch offers another work-around, for a fee.

and change. Once we deploy to all of our public facing domains the full value expectations will be surpassed significantly. … however, MindTouch had powerful SAP integration and as a hosted solution the value of ownership was nearly immediate. Put on top of the API and CSS options … was the top solutio…

monthly. Internally, SMEs and customer-facing teams are recognizing the value Mindtouch brings through self-service knowledge. These SMEs want to contribute

Their pre-sales team did a great job showing their value and ensuring our product team understands their proposition is exactly what … to create and update multiple articles on a daily basis and this a great value we got from MindTouch. … are in the last stage of…

Pricing in line with our budgeting objectives. Positive impact for use with our

Anyone who's learned the basics can add content that's meaningful and adds value to the documentation. The search engine was a big thing for us - once articles

glossary of terms, key concepts definitions, etc to drive adoption and value to our clients. … glossary of terms, key concepts definitions, etc to drive adoption and value to our clients.

employ a specialist web developer to complete go live. This is at an extra cost of circa £15,000 and we are still not live despite paying [for] support.

Also, each support call costs us an average of $34, so that's a significant cost savings for us. Our executive team has been extremely impressed with what … Also, each support call costs us an average of $34, so that's a significant cost savings for us. Our executive team…

difficulty getting customer adoption, resulting in MindTouch being more of a cost than a benefit.

information that isn't available publicly it isn't the best solution or best value. … that good support organizations require well trained employees which is expensive.

and the fact that it was a hosted solution with everything included in one price.

friendly. I believe the organization also selected Mindtouch based on affordability.

other groups within the company to MindTouch in order to eliminate license fees for other products. This will allow us to use a single platform to standardize

needed to access previous versions of an article. Some other features we value are the ability to set articles to private, being able to easily move content

in the PDF. We selected MindTouch over Salesforce because it was less expensive and more flexible with content structure and look and feel customization

Price point and ease of use.

Saves time looking up relevant information reducing overall cost of operation. Reduction in customer support costs. Happier customers.

made this process easier, and it most certainly would have increased our cost significantly. Publishing and Privacy: The process MindTouch recommends to

the product we are trying to see if we are actually getting in noticeable value out of MindTouch.

links or broken images. There isn't a forum feature, so there isn't much value for us having customers sign up and login. There isn't a typical publishing

and the fact that the team was extremely flexible with us in terms of pricing and support. We are an educational organization and they were very happy

MindTouch is great, but requires a hefty amount of money. It may not be affordable to some.