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Big Machines is the best-known vendor in the CPQ space and offers three main flavors: Sales Engine for direct sales, Channel Sales for sales through partners, and eCommerce engine for direct self-service selling. This is a Saas offering and appeals to those with SaaS CRM systems already in place - particularly Salesforce.https://media.trustradius.com/product-logos/RE/42/MLHKDFOH2FOX.pngOracle CPQ Cloud ReviewIt is going to be used across the sales organization for configuring our storage products. It was brought on to address agility, ease of maintenance, and for the move to a cloud-based solution.,Drag and drop UI. No downtime for regular releases.,Better standard API Integrations with boundary On-Prem systems. Direct database query capabilities.,Business teams are able to write and maintain simple configuration rules and have the ability to customize data tables. It allows for bulk data uploads and downloads for those not technically conversant with other integration methodologies.,8,Callidus Channel and Apptus eSales,Implementation is still a work in progress, so it'll take some time to know that answer.,Yes,Partner-led,Pierce Washington & HCL,7Oracle CPQ Cloud : Powerful CPQ Application, A Great Acquisition by OracleMy company is in the process of transitioning to Oracle CPQ Cloud (BigMachines) from Oracle Configurator. CPQ provides a much more robust user interface for our highly configurable products. It is currently being used by our Inside Sales Team for configuring new orders for those specific models we have loaded into CPQ so far.,CPQ provides an impressive user interface making it easy for end-users to configure/customize products. The CPQ application itself can be highly customized based on the needs of your company. We love the feature that allows the picture of the product you are configuring to change as you add/remove options.,Our company has a lot of rules for configurations—probably more than most companies. The CPQ product at times seems a bit "overwhelmed" when processing the rules as it slows down. Although it could possibly be due to our customizations to the product, the screen sometimes jumps slightly while moving from one section of options to another. When performing a data export, CPQ only exports to the very old version of Excel which imposes obvious limitations on the size of your export.,9,Oracle CPQ Cloud is definitely helping us to streamline our processes, but it is a fairly long road to get there due to the complexity of our products. We have only loaded a handful of BOMs (Bills of Material) into CPQ so far and are working to get comfortable with those products before we expand our product line. But feedback so far has been positive. And our goal is to eventually open CPQ to our customers to allow them to configure and place their own quotes and orders.,We are realizing increased sales productivity since we started using Oracle CPQ Cloud. The quote/order process takes a lot less time than it did with our previous method using Oracle E-Business Suite and Oracle Configurator. We do still interface CPQ with EBS by transferring quote and order data back and forth since EBS is our primary ERP system. But the amount of time to create a quote or order and the ease of use of CPQ have made a big difference.,Oracle ATG Web Commerce,Our sales reps have decreased the amount of time it takes to enter a quote. The configured item quotes can be completed while the customer is on the phone instead of having to take notes, enter the configuration later, then get back to the customer. Once getting accustomed to the process of loading models, CPQ has ultimately proven to be a time-saver all around.,Yes,Oracle ATG Web Commerce, Oracle Agile PLM, JIRA Software, Atlassian Confluence, Bitbucket, Oracle eBusiness Suite, SugarCRM, Endeca, Oracle WebCenter Sites, Oracle ERP Cloud, Oracle WebCenter Content,20,6,robust pricing engine able to handle complex pricing agreements quick, easy generation of quotes for highly-configurable products visual representation of products allowing users to see the product changes as configuration progresses,We integrated CPQ with our Oracle EBS product to allow for simple conversion from quotes to orders. The visual representation of our products within CPQ is an excellent feature. Being able to save a partial configuration and return to it later is a nice feature.,We plan to implement a newer feature called "headless configuration" which allows us to customize our CPQ implementation uniquely for countless customers. We have already spoken to our support partner about developing a mobile app to allow our Outside Sales team to generate quotes on the go. We are planning to simplify our rules to use more of the built-in functionality available in CPQ to make the quoting process smoother.,10,9,No,As with any product, we've had our share of unexpected outages from time to time. It isn't frequent, but it does occur occasionally. As I already mentioned, we have a direct line to a manager at the CPQ division of Oracle. The last time we had an issue, I contacted him. He was able to provide updates and status throughout the ordeal. I wasn't happy with certain aspects of how the general Oracle support team had handled the situation, so I conveyed this to him. He escalated my concerns to the head of CPQ at Oracle (Chris Schutts) and gave me assurances that we would not experience those types of issues again.Oracle CPQ ReviewWe have implemented CPQ for some of our product lines, and it's used by users across the organization.,Drag and Drop UI. Very fast and responsive UI.,Complex products with highly customizable options will be a challenge. It has limited analytics features.,Building UI is very simple in Oracle CPQ. The drag and drop feature allows a user to easily define the look and feel which they want with very minimal need for coding. Also, the JET UI provides a wide range of UX options that users like to see in a next-gen UI.,8,CallidusCloud CPQ,Oracle CPQ requires zero downtime for regular deployments, which will definitely help us. Our implementation is still under progress, so I can't comment on ROI right now.,No,Partner-led,Pears Washington for CPQ configuration.,7CPQ -- On Prem ComboIt's used by our Sales Organization for addressing Agility, Cloud-enabled, and for better ease of maintenance.,Deployment -- faster. Drag and Drop UI. Mobile-friendly.,ETL draw. Federal data security. Direct DB connection to execute sql queries.,Business users maintain configuration and rules. It's a data-driven solution. Data tables are flexible to define custom tables.,8,,It's a work in progress.,Yes,In-house Partner-led,Pierce Washington, HCL.,7Oracle CPQ works for usWe use Oracle CPQ in our organization for: Global configurationsPricingAs a quoting tool,Allows users to configure products. Strong pricing engine and the ability to do pricing approval workflows. Allows for partner order placement.,UI/UX capability. Admin capability.,8,Provides a standard, global tool for quoting and order entry.,We have seen improvements in quoting accuracy and user satisfaction over older legacy methods.,NoOracle CPQ ReviewIt's used by a Business segment. It manages the Pricing and Quoting solution. We create and renew quotes, agreements, renew those, revise those, copy those, manage pricing, discounts, manage approvals through use of workflows, send notifications, create outputs, use reports, use multiple interfaces connecting to CRM, ERPS, integrators etc. in our system.,Configuration Approval Workflows,UI Data Handling Capability - It needs an internal capability for loading large amounts of data. Version control,8,It helped in consolidating multiple legacy instances into one.,Yes, having things in one system rather than many has helped in saving time of business,,NoReviewOracle CPQ is currently being used by the three largest sales groups. It allows the sales team to manage pricing within the constraints required by finance.,It supports complicated calculations for pricing. It allows us to adjust pricing based by sales group or partner group It allows us to manage one group of products and add different pricing and constraints based on the sales group or partner group The tables allow for updates without need IT code to be created,The customer service support when creating issue tickets takes a long time to resolve The UI is not user friendly and requires a lot of clicks from the end user to navigate through the system. The system management is not easy to use. The tables are not easy to manage or understand,4,We don't have any integration today so we can't leverage the end to end process. We only use it as a quoting tool.,The current UI causes delays in the quoting experience. It takes a long time for a sales rep. to get through the experience.,,NoGuided Selling through CPQIt is being used by Sales community to create quick quotes and turn them into an Order in the Ordering system. It solves the sales problem of creating manual quotes to present to a customer which used to take days. With CPQ, the turnaround time has reduced significantly.,Guided selling with no room for error. Generate professional looking quote document which can be presented to the customer. Integration with Ordering system to seamlessly create an order.,There is no version control available today. More granular level of admin logs. System configuration look and feel need improvement. The tree-like structure to navigate back and forth between parent and child is totally unacceptable for our Sales users. They expect the child model to open as a modal within the parent configuration.,10,CPQ has streamlined our Product launch for go-to-market. It has streamlined the process where we launch the new products and make it available for Sales quoting very quickly.,Our sales quoting process was very time consuming where it used to take days or months to get the right quote to be converted to an order. With CPQ, that time has reduced to minutes and hours. Most importantly, due to the guided selling feature, it eliminates the chance of generating incorrect configurations.,,NoMy review with Oracle CPQwe use Oracle CPQ for quoting and price caluclations. CPQ is our pricing engine and all our applications use cpq to derive final sale price.,attribute pricing for providing different discounts for different time commitments (e.g. monthly vs annual) -- other tools typically require you to create multiple SKUs volume based discount quoting complex configurations as we have complex multi-level bills of materials (BOMs) approvals and workflow / routing work well for our region based and threshold based approval process,PCI compliance,8,we have scenarios to offer hardware, service and subscriptions in one quote and we achieved this result with cpq,we are using CPQ for our contract renewals and the process used to take 2 weeks without cpq and we reduced the cycle time to 2 days using cpq,YesCentralized Hub for Finance & Development - Oracle CPQUsed by almost the entire organization. Using as a hub with multiple Salesforce orgs and home grown boarding platform.,APIs Centralized hub Seamless with Salesforce Cloud applications,User interface design - although now seeing big improvements with JET Reporting - The data between Salesforce (our CRM) and Oracle CPQ need to mesh better. It should have a two-way sync for critical bits of information such as closed won and closed lost. Then the reporting would be better. Customer Service for support questions and as a partner to offer ideas to our problems - only show up when it is time to renew,7,Partner specific configurations have been successful Quickly deployed APIs to home grown boarding platform Handling multiple sales groups and the different needs of them,Quoting at the appropriate price point so that the company is profitable is a huge benefit. Also, the approval flows allow for automated approvals when the sales rep achieves the right mix.,Salesforce CPQ (formerly SteelBrick) and Apttus Configure Price Quote,NoAccelerate Quotes and Reduce CostsWith Oracle Configure, Price, and Quote Cloud in place across our global operations, we have streamlined the entire quote-to-order process. The flexible and scalable cloud tool enables us to deliver a superior customer experience and supports our rapidly growing business for the long haul.,Leveraged automation to minimize headcount costs despite 10% year-over-year business growth, and enabled staff to focus on more strategic tasks. Established a flexible CPQ system that scales on demand to easily accommodate the company’s multiple global locations. Improved customer relations by reducing configuration time and allowing sales more time to meet with customers and close orders.,User interface needs updating. Reporting Manager needs a big update. We also use Oracle Engagement Cloud and we are pleased with the BI Reporting. CPQ reporting needs some work.,10,Reduced time required for order entry and order review process, allowing sales to sell faster by guiding them to optimal product options and configurations, from simple to complex, for our measuring technology.,Enabled approximately 275 global sales professionals to reduce time to prepare complete, technically accurate quotes that include optional spare parts, field service estimates, and product brochures with equipment drawings—ensuring more consistent and professional quotes to customers.,camos CPQ,NoCPQ is definitely the 1-4-UPart of my role in procurement was to analyze orders taken by our sales reps and project these figures into our annual budget as well as examine areas of potential growth. My role within CPQ Cloud was to access this data and communicate the findings with our executives. It allows for simple access and accurate reporting for taking orders and generating quotes.,Orders have always been accurate and we've never yet had an issue processing one Pricing configuration allows for complex tiers within an organization's portfolio and so there are multiple options depending on your situation Report building is simple and intuitive,Although reporting is intuitive, it could use a more robust reporting look and feel especially when it comes to graphical displays Mobile view and approvals can be a bit wonky sometimes and need to be refreshed,8,Without a doubt CPQ helped us in managing not only our supply chain but also communication for when a product was sold and how much we needed to allocate for. Understanding the figures in real time and preparing inventory and transportation greatly improved and we were able to accurately report on these numbers to the executive level managers.,Most notably I would say our length of deal cycle was reduced the most and saw the most improvement. Before, our deals were submitted to a custom database that did not allow for real time information and had the issue of user error when inputting figures. CPQ really does make it easy to input information and has saved us a lot of headaches from trying to figure out what went wrong.,YesIf you've got enough variables, then it's worth itWe chose to implement Oracle CPQ for our separate e-commerce platform on top of Oracle Commerce Cloud. It's being used across the entire organization to replace a home-grown custom solution for a wide variety of product lines that can be customized to extreme levels. We'd like to be able to offer more products and variations on our e-commerce site rather than relying on manual quotes and sales representatives, but we're limited by manpower and bandwidth to manually program in a lot of variables.,Allows us to offer a variety of options without manually programming in each individual product Allows us to utilize a product feed with features and variants, which can also play well with Google Product Listing Ads (Google Shopping) Maintenance does not necessarily require hard programming knowledge, so marketing communications can help maintain,Significant setup time, cost, and maintenance. We have to use an implementation partner Does not always play well with other software, even Oracle software. While this is improved and being further improved, that it was a third party acquisition means things sometimes require a little extra care Additional setup documentation and first walkthroughs would be helpful, especially if it was all in one place,6,Oracle CPQ Cloud allows us to offer a much greater variety of variations on products. Since nearly all of our products are individually made, we have the ability to offer an extremely wide range of customizations, which would be difficult and costly to enter into our current e-commerce solution manually. Oracle CPQ Cloud allows us to offer a greater (and ultimately close to full) range of products in e-commerce, rather than requiring a customer to contact us in some way.,By allowing our customers to customize their product online in Oracle CPQ Cloud, we can significantly reduce time to the customer receiving a quote, and devote manpower to larger projects. Since the customer can easily select from a broader range of customizations - especially for smaller jobs where they're more comfortable shopping online - we can focus our sales team on larger orders, which is more cost-effective.,,Not yet, but I'm interested in Oracle user groupsOracle CPQ ReviewOracle CPQ is being implemented globally as our sales & order entry tool.,Brings efficiency to the product set up & new product introduction Controls pricing & discount process Generates professional proposal documents,Administration screens could be easier to navigate Favorites function is not user-friendly UI is improving but needs a more modern look & feel,8,We are implementing the product globally which means that we have an opportunity to globalize process. It also gives one solution to manage global deals which our organization has previously not had. Furthermore, we have implemented a CRM front end which means we have global customer data in one place. It will also provide data in one place to produce effective global reporting.,Previously our organization only had a Configurator in our Americas division. In the other theatres, our dealers either manually managed the "quote process" or developed their own solution. Now that we are introducing this solution to our global dealer network, for those dealers who previously produced quotes manually quote time will reduce from 2-4 hours to around 15 minutes depending on the complexity of the deal.,Smart CPQ by FPX,NoDeep (not really) Thoughts of a 6 year CPQ Cloud AdminOracle CPQ Cloud is our defacto system for generating customer quotes. Currently, our new equipment sales, aftermarket sales, and customer service groups are the primary users of CPQ, with the output from the system feeding Engineering and Order Entry. CPQ addresses a number of past issues, including reduced time from inquiry to quote, full visibility of the sales pipeline, reduction of errors, unified quote style and layout, and consistent pricing.,Incredibly powerful configuration rules engine Offers flexibility to achieve almost any business need Very well supported - Oracle is clearly investing in development of CPQ Cloud as updates to the system are regular and significant,Document generation systems need some work - Old Document Engine is very powerful, but not user friendly. Newer Document Designer is very user friendly, but lacks a number of features available in Document Engine. CPQ Cloud has gone through some growing pains as part of BigMachines being acquired by Oracle. Many people on the sales side of Oracle still aren't very aware of CPQ, and don't understand how it fits in the big picture. CPQ Cloud is in serious need of a UI update, but that is in the works for upcoming releases.,9,CPQ Cloud allows us full visibility of our entire sales stream. We utilize independent representatives for a fair amount of our sales, so before implementing CPQ, our company would often not be made aware of sales opportunities. As we expand our CPQ footprint to the global business, we are gaining more and more visibility of the entire sales picture.,For smaller opportunities where a quote that used to take 2-3 days to complete, we can now get those quotes in the hands of the customer the next day or sometimes even the same day. For larger opportunities, the time spent working on the quote has been reduced by almost 70 percent. Errors have also been reduced by approximately 80 percent.,,NoOracle CPQ (BigMachines) is a highly useful system for any complex enterpriseWe use Oracle CPQ Cloud to direct our sales people to the correct configurations of hardware solutions that the customers need. The system is used by nearly all sales branches and is being rolled out globally as well. The standardized pricing and quote output provide value to our customers and the data collection and reporting capabilities help our management stay up to date with sales and customer relations. Customer relations are being additionally improved by the integration of Oracle's CRM through a separate contract purchase of that software.,Directed sales is done very well by this software but you need dedicated administrators to create, update and grow the configurations. Quote calculation and presentation are done well also.,The freedom provided by the administration back end can make the logic to become too complex and conflict, so the administrators need the power in the organization to draw the line on user requests. Oracle has put a lot of effort into improving the document engine (to produce quote documents) but it still has it's headaches and limitations. It can pretty much do what the old engine did after years of development. But they dumbed things down a lot which is frustrating sometimes but will probably be good in the long run.,9,We have achieved an impressive level of streamlining in our sales process with Oracle CPQ. Before this, the advanced configurations were all done by hand, in excel spreadsheets, and with some macros. This led to a wide range of customer experiences which we were able to standardize with Oracle CPQ. This also was prone to many more mistakes caused by human error which are now much better.,Productivity has been improved with Oracle CPQ because it's faster for sales to create a good, accurate, and visually appealing quote and also quicker to modify a quote once everyone was familiar with the tool. There were some growing pains but now, sales would never revert to using spreadsheets for customer sales quotes.,SteelBrick CPQ,NoOracle CPQ - Cut your Sales Cycle in HalfOracle CPQ is being used to enhance our customer's interaction and flow through our website, and significantly decrease the amount of time it takes us to process quotes and to increase transparency and standardization throughout the sales process. It helps us reduce the amount of time it takes to get through the sales process.,Helped us standardize our quotes. Provides transparency. Reduces the time it takes to provide quotes.,It still has bugs at times. A lot of training is required to be able to use Oracle CPQ effectively.,9,Oracle CPQ Cloud has undoubtedly helped us organize and simplify our sales and quote process across multiple product lines. It has increased transparency and flexibility as well.,Oracle CPQ Cloud has significantly reduced the length of the sales cycle for us, and has increased productivity by simplifying the process and providing transparency. Now our Sales staff is able to focus more on sales strategies and building customer relationships versus imputing contract data and administration tasks related to sales.,Salesforce CPQ, IBM Sterling CPQ and Cloud CPQ ExpressSuccess with CPQ!Oracle CPQ Cloud is being used to provide our channel partners with a front end to configure products, get instant pricing, produce quotation documents, produce product drawings and link to product specification sheets. This information is provided to them in minutes instead of hours making our company easier to do business with. It is being rolled out systematically to our principal customers.,The system is very flexible, allowing us to do pretty much whatever we want with the customer experience. Implementation consultants are VERY knowledgeable and picked up the nuances of our business very quickly.,Along with the flexibility comes some technical complexity. We are not fully up to speed on the technology needed to make all modifications to our product configurator without consulting assistance. Oracle solutions are not cheap, nor are their consulting resources. We got what we paid for however.,10,We are now easier to do business with because our customers can get information themselves that used to require substantial time from our internal resources.,We are only live for a short time so time will tell the impact on sales, however, we expect by being easier to do business with, we will grab extra market share.,BigMachines SOAP Interface ExperienceWe use the B2B module from our server using SOAP transactions with our ERP system.,Documentation was pretty straight forward and useful. Their server performance was good. Their GUI interface was easy to use.,The use of CDATA in the XML isn't something to get excited about.,10,ROI has been good. Increased employee efficiency through automation.,Robust software, highly configure-able but not without challengesAt our company, BigMachines is used as the primary Sales quoting and contracting software. It is primarily used by the Sales organization (both internal Sales and District Sales Managers) to build out quotes and generate contracts and addendums for new and existing business. Sales Operations is the owner and is the admin of the software, along with IT, who facilitate the use of user licenses. The software is also used by the Product organization and is a key component in the Go-To-Market process by making new pricing generally available for sale. Business analysts work directly with IT developers to design user requirements when building out new quote products. The software helps to automate the contracting and approval process, making sure that specific quote products go through the correct discount approval channels. There is tie in with Salesforce as well, which has allowed us to generate Opportunities with Products reports and report on sales activities and KPIs for specific products.,Automation of discount approvals and protection of margin- This is probably one of the most widely-discussed features. Our ability to set maximum allowable discount thresholds is imperative, especially when there are hard costs like vendor or partner royalties associated with each quote product. You can really lock product discounts down at the line item level (though presents slight frustrations as well). Configurable and customize-able - The code base is configurable and has allowed our in-house developer to develop some fully custom discount approval workflows. It can also be customized to program in maximum and minimum allowable values and graphical control elements like pop up menus, help text, list boxes, text fields, and other software components. Ability to implement business rules based on business requirements (i.e. publicly traded company, Sarbanes Oxley) is a plus. The software is great for implementing simple if/then logic (if X product is selected then Y product should also print on the agreement). Specific trigger rules can be written and implemented based on if/then criteria in order to meet business rules and scenarios. You can write as many quote requirements as you need. Integration with Salesforce,One of the biggest challenges we've experience with the software is the lack of flexibility in deploying snippets of code changes to production. Unlike making changes in our Salesforce test environment, when deploying BM to a production environment our IT developer has to migrate a fully tested code-complete snapshot of sandbox to our production environment all at once. This presents challenges for IT when managing multiple projects from different areas of the business, specifically general sales availability expectations. In order to meet business deadlines, sprint cycles are managed against a floating deployment schedule to ensure that code for all projects are deployed at once. While the software is customize-able, deploying more complex changes takes much time and effort. Dedicated programmers and business systems analysts are needed to define the business rules, document the programmed changes, and deploy the software to production. It takes time to learn and and train on the logic behind the scenes. User training is definitely required for more complex configurations. There is no automated wizard to walk-through test configurations (this would be a nice-to-have). In a fast paced agile environment, the software is a little slow in how it integrates into business process, approvals, and Go-To-Market strategy.... at least in our business. Navigation between configuration pages is a little cumbersome. The software UI has been modified A LOT to make the user experience easier for the Sales teams. A lot of credit goes to the programmer but overall the software UI is still static and at times inflexible when compared to other new drag and drop/cloud-based wizard models. Would be nice if there were integration with our billing system (this is a nice to have!) Product Catalog (SKU) management becomes very manual and all the more important when there is lack of integration with the billing system. We have to coordinate efforts with Billing, Sales, and IT to make sure that the product catalog stays clean and up-to-date. While the ability to lock down discount allowables is a plus, this can also stall deals if allowables HAVE to be exceeded to win business (more of a process/culture change I know). Ad-hoc Emergency fixes can be deployed but you have to weigh the benefits against these "whirl-wind" resource costs.,7,Sales Operations or IT would have a better understanding of the license user costs and ROI. I do know that Sales has experienced frustrations in the the lead gen-to-close process and have experienced delays with some deals. In other instances, the software has worked fine. I would love to see an analysis on how our lead-conversion rate, sales cycles, and proposal volume stacks up.,Selectica CPQ,3,5,Selection of products through graphical user components like dropdowns, list views and use of help text. Automation of trigger rules and implementation of if/then logic (i.e. If Product A is selected, then Product B should also print on the proposal) Adding products to quotes is straight-forward Entering product quantities and building order positions is straight-forward,Lack of a wizard. A lot of credit goes out the the programmer in making the UI more accessible and more "wizard-like" to improve the user experience. Page to page navigation is cumbersome at times, especially during quote reconfiguration The quote page can be quite complex to navigate and configure before printing a proposal or contract,6Reverse Integration of Verizon's Business Solutions into Terremark's BigMachine leads to the 2011 Big Innovations AwardVerizon uses it as our Enterprise Solutions (Cloud, Colocation, Managed Solutions, etc) quote to order sales tool.,BigMachines allows Verizon Sales Engineers to configure very complicated solutions across multiple product families (Cloud, Colocation, Network, Managed Services, Data Backup and Restore) while ensuring our companies with 60+ data centers can provision the services using our own provisioning processes and applications. BigMachines allows us to have multiple lines of business within the same application such as Partners, Public Sector, Commercial and internal business quoting. The BigMachine SaaS engine is pliable enough for us to reverse integrate Verizon legacy products and services into Terremark's portfolio, while adhering to the large company nuances that had to be added for a successful implementation. BMI has a segregated process and permssions for quoting the Public Sector services and Partner programs using different rates and discounting schemes.,A migration of parts and data tables to multiple environments (Dev, Test, Prod) along with the ability to track changes at a granular level. BigMachines works best in Firefox but not as stellar in Microsoft Explorer. Our company compliant browser is MS IE and not all users can install Firefox. A New User Access process that will forward approval to a group of users. Managing a user list of 300+ is nearly impossible. BMI lists users by first name or last name, in a long, arduous listing like the old DOS days. NO ATTEMPT to update the user management portion has been addressed. Just missed promises. More advanced and granular discount and customer engineering approval processes and stages. Discouting works great and we segregate on 5 different layers. NOT Improved automated report generation interface and tools. It has rudimentary reporting capabilities that cannot be used during working hours or site speed/use is hampered. No changes to the reporting tool have ever been delivered since our initial use 5 years ago. Ever since Oracle purchased BigMachines they no longer keep in contact with us. Our issues are tickets that repeat (printing queue issues) and we have limited, very very very limited interaction with humans as we use to. BigIdeas!? No more BigIdea conferences to interact with the BMI development team, managers and service groups that service our Verizon account. Oracle dropped this off the map and inserted it into some other "Oracle" event that no longer has any meaning. Upset as a long time 5+ year customer on this issue.,7,Verizon's legacy services were integrated into Terremark's portfolio less than a year after Verizon's acquisition of Terremark. Having one quote to order system reduced the need for manual swivel chair processes that would lead to longer provisioning. BigMachines was able to handle an influx of 300+ users after the Sales Engineers merged into one quoting system. Salesforce was Verizon's and Terremark's CRM, having BigMachines already integrated allow the migration decision to be logical and affordable so our 2000+ Salesforce user base can quickly track their pipeline for a global public company. Due to our user base our license needs have bloated, making contracting a long term, large scale license a bit harder then the older Terremark initial contract days when 50 users left us with room to add. Adding a new service or product line can be done in as soon as two weeks as we have a proven Dev-Test-Production process in BMI where our only long pole in the project is waiting for legal to give us their information to add to the new service. Changes occur on a weekly cycle compared to the older one month cadence legacy Verizon users were use to.,,5,Quoting multiple lines of business on one quote to offer the customer a global solution in one bill. Quoting products in multiple countries, attaching specific SLA's per region and performing a currency conversion. Sales Engineers can hand off quotes or saved favorites to other Engineers to enhance or shorten an RFP.,Terremark can quickly expand or add new services and have them implemented in BigMachines before legal is finished with their needs. Automatically sending order data to our provisioning systems allowed us to stream line the back end architecture reducing costs and time. Integrating public sector into BigMachines in a secured user role method allows the segregation of business units while maintaining one report, product catalog and quoting system.,Allow outside vendors and partners to quote our products using a segregated BMI user group. Localization of our product catalog and BMI interface for our APAC and EU sales divisions.,10,Yes,Product Features Product Usability Product Reputation Third-party Reviews,We would put all three vendors in a room with a time limit to create a demo from our requirements. At the time BigMachines was the only real application that could support our needs using the SaaS platform.My BigMachines CPQ ReviewBigMachines CPQ is the only quoting tool used in Polycom, it exists in 2 flavors, one is integrated with Salesforce which is used by internal users and the other flavor is standalone used exclusively by [our] partners (direct & indirect). The quoting tool is currently used by field sales, field service (renewals) reps, product managers, and system engineers etc. Current Business problems: 1) Multipricebook Quotes with Salesforce opportunity, limitations in BigMachines restricts only one price book per quote we BigMachines Pricebook (very few Customers Mulitpricebook functionality), we overcome by building a custom solution in salesforce which is really time-consuming exercises for sales especially when they build quotes for Global Partners & Customers. 2) Exporting SKUs from an Excel attachment - for renewals, Service sales gets 200+ SKU in Excel. Currently, BigMachines doesn't have a standard functionality to load SKUs from an Excel sheet and create a quote. 3) WebServices Calls from external systems, BigMachines does not encourage web services calls from external systems, hence we need to bring in all operational data from other systems, stored in data tables, which is not a good practise. 4) Integration with Oracle Applications (ERP) - As Oracle acquired BigMachines, we are looking for standard ERP integration for application modules (OM, INV, TCA, etc.).,Fast, easy access, good user interface, not much training needed for end users. SFDC Integration makes it easy for our sales people to complete the final Customer Quote & Proposal in one shot rather using different systems. Ability to support complex configuration rules for various product lines. Good admin features, easy customization that can be used for simple solutions as well as very advanced ones. Good customer support, CSA meetings, taking feedback from customers and trying to implement in future releases.,Multicurrency and Multipricebook Quotes with SDFC Cannot join Data tables in a single BMQL, need to write complex loops to join 3 to 4 data tables. Ajax enabled options in Recommendation Rules, Recommendation Item Rules like what we have in Constraint rules (don't want full page refresh for all firing rules). Configuration flow (layout) can be better, although it's drag and drop from Version 12, we'd like to have better page layouts and better error messages for users (like dialog boxes). Dynamic Menu population for Single Select Menu & Multi Select Menu Attributes - the list of values can be dynamic by querying from a data table, right now it's all hard coded. For all new menu additions, we need to add them manually and deploy the whole configuration.,8,,1000,3,Customer Pricing quotes with approvals Channel Pricing direct Quotes Review Quote to Order Global fulfillment quotes,7,10,Extremely flexible and configurable platform for sales configuration, it's fast & reliable every thing at one place (Lead to quote process) for sales, reduces time Easy integration to Salesforce.com Improved features for BMI admins (Drag & Drop Config flows, Migration from Test to Prod, etc.) Better Customer Proposal Options (Word, Excel, PDF)Time Saver, but not without problemsWe use BigMachines in the quoting of all sales and renewal pricing for our company, as well as to generate our contracts and order documents that we send to customers. It is used primarily by the sales team, with use by the renewals team as well. Our finance and legal departments have it as a guideline to ensure that pricing is quoted correctly and that contracts are uniform across all deals that we close. It solves the problem of standardizing our pricing and contract process. Makes quoting customers fairly quick and easy.,BigMachines is great for quickly putting together quotes and contracts for customers, making the process less time consuming than it would be otherwise. The system integrates with Salesforce, allowing for integrated asset management. Can automatically apply discounts.,Sometimes when BigMachines is required to prorate pricing, it does not seem to do it correctly and there can be a number of glitches. BigMachines and Intacct round to different decimal points. Our company integrated BigMachines, Salesforce, and Intacct, and this causes slight variations when we invoice off an opportunity that has a BigMachines quote, as the three systems will have slightly different numbers. The system seems overall very buggy. Our organization has faced different issues that have stemmed from BigMachines not doing certain things correctly, such as populating contract end dates on new assets.,2,Faster quoting process for customers. After we were able to get our renewal contracts into BigMachines, the time it takes to quote customers decreased dramatically. Data integrity issues have stemmed from BigMachines updating assets in Salesforce incorrectly, which has led to time consuming cleanup projects for our employees. Uniform price quoting and contracts across the company.,,2,5My life with BigMachinesWe have started rolling out this product for each department. We are hitting a great adoption ratio as well. BigMachines is very intuitive, nice and easy to configure. At the same time it has so many limitations.,You can configure the product very effectively. You can write the Rules to "constrain the questions", " Hide/UnHide the questions" and recommend the parts Approval workflow is key Proposal Generation is positive, which is not effective though.,Proposal Generation is quite harder and it's time consuming. Too Many limitations. The basic product will work only for small sized businesses only. For a mid-size/full size business we have to do lot of customisations, which is tough. CSS is one of the major challenges. Data-tables are flat. The webservices APIs need improvement. FTP transfers need to be upgraded. Subversion is not available,6,BM definitely gives great ROI - faster quotes (less turn around time), pricing transparency, reduces the dependency on employees,Sofon Sales Configurator,6My ReviewAt Brocade, BigMachines was an essential piece of the sales process. We integrated the quoting tool into Salesforce.com and setup single sign on to allow a seamless integration of the two platforms. The sales reps that I trained and supported found BigMachines to be really valuable and easy to use.,Smartphone deal approvals Customization Single sign on,Reporting,8,Increased employee efficiency Faster sales cycles,8
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Oracle CPQ Cloud (BigMachines)
110 Ratings
Score 7.8 out of 101
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Oracle CPQ Cloud Reviews

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Oracle CPQ Cloud
110 Ratings
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Score 7.8 out of 101

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Nidhi Govil profile photo
September 16, 2019

Oracle CPQ Cloud Review

Score 8 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

It is going to be used across the sales organization for configuring our storage products. It was brought on to address agility, ease of maintenance, and for the move to a cloud-based solution.
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Score 9 out of 10
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Verified User
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Use Cases and Deployment Scope

My company is in the process of transitioning to Oracle CPQ Cloud (BigMachines) from Oracle Configurator. CPQ provides a much more robust user interface for our highly configurable products. It is currently being used by our Inside Sales Team for configuring new orders for those specific models we have loaded into CPQ so far.
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September 17, 2019

Oracle CPQ Review

Score 8 out of 10
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Use Cases and Deployment Scope

We have implemented CPQ for some of our product lines, and it's used by users across the organization.
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September 17, 2019

CPQ -- On Prem Combo

Score 8 out of 10
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Use Cases and Deployment Scope

It's used by our Sales Organization for addressing Agility, Cloud-enabled, and for better ease of maintenance.
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March 21, 2019

Oracle CPQ Review

Score 8 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

It's used by a Business segment. It manages the Pricing and Quoting solution. We create and renew quotes, agreements, renew those, revise those, copy those, manage pricing, discounts, manage approvals through use of workflows, send notifications, create outputs, use reports, use multiple interfaces connecting to CRM, ERPS, integrators etc. in our system.
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March 20, 2019

Review

Score 4 out of 10
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Use Cases and Deployment Scope

Oracle CPQ is currently being used by the three largest sales groups. It allows the sales team to manage pricing within the constraints required by finance.
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Score 10 out of 10
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Reseller
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Use Cases and Deployment Scope

It is being used by Sales community to create quick quotes and turn them into an Order in the Ordering system. It solves the sales problem of creating manual quotes to present to a customer which used to take days. With CPQ, the turnaround time has reduced significantly.
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Score 8 out of 10
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Use Cases and Deployment Scope

we use Oracle CPQ for quoting and price caluclations. CPQ is our pricing engine and all our applications use cpq to derive final sale price.
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Francis Beiring profile photo
Score 10 out of 10
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Verified User
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Use Cases and Deployment Scope

With Oracle Configure, Price, and Quote Cloud in place across our global operations, we have streamlined the entire quote-to-order process. The flexible and scalable cloud tool enables us to deliver a superior customer experience and supports our rapidly growing business for the long haul.
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Joseph R. Sweeney profile photo
Score 8 out of 10
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Verified User
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Use Cases and Deployment Scope

Part of my role in procurement was to analyze orders taken by our sales reps and project these figures into our annual budget as well as examine areas of potential growth. My role within CPQ Cloud was to access this data and communicate the findings with our executives. It allows for simple access and accurate reporting for taking orders and generating quotes.
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Michael Weissberg profile photo
Score 6 out of 10
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Verified User
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Use Cases and Deployment Scope

We chose to implement Oracle CPQ for our separate e-commerce platform on top of Oracle Commerce Cloud. It's being used across the entire organization to replace a home-grown custom solution for a wide variety of product lines that can be customized to extreme levels. We'd like to be able to offer more products and variations on our e-commerce site rather than relying on manual quotes and sales representatives, but we're limited by manpower and bandwidth to manually program in a lot of variables.
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Jason Parpart profile photo
Score 9 out of 10
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Verified User
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Use Cases and Deployment Scope

Oracle CPQ Cloud is our defacto system for generating customer quotes. Currently, our new equipment sales, aftermarket sales, and customer service groups are the primary users of CPQ, with the output from the system feeding Engineering and Order Entry. CPQ addresses a number of past issues, including reduced time from inquiry to quote, full visibility of the sales pipeline, reduction of errors, unified quote style and layout, and consistent pricing.
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Gary Sheppard profile photo
Score 9 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

We use Oracle CPQ Cloud to direct our sales people to the correct configurations of hardware solutions that the customers need. The system is used by nearly all sales branches and is being rolled out globally as well. The standardized pricing and quote output provide value to our customers and the data collection and reporting capabilities help our management stay up to date with sales and customer relations. Customer relations are being additionally improved by the integration of Oracle's CRM through a separate contract purchase of that software.
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Jack Hui profile photo
Score 9 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

Oracle CPQ is being used to enhance our customer's interaction and flow through our website, and significantly decrease the amount of time it takes us to process quotes and to increase transparency and standardization throughout the sales process. It helps us reduce the amount of time it takes to get through the sales process.
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Paul Shapiro, CPA profile photo
February 02, 2017

Success with CPQ!

Score 10 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

Oracle CPQ Cloud is being used to provide our channel partners with a front end to configure products, get instant pricing, produce quotation documents, produce product drawings and link to product specification sheets. This information is provided to them in minutes instead of hours making our company easier to do business with. It is being rolled out systematically to our principal customers.
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Stephen Crane profile photo
Score 7 out of 10
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Verified User
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Use Cases and Deployment Scope

At our company, BigMachines is used as the primary Sales quoting and contracting software. It is primarily used by the Sales organization (both internal Sales and District Sales Managers) to build out quotes and generate contracts and addendums for new and existing business. Sales Operations is the owner and is the admin of the software, along with IT, who facilitate the use of user licenses. The software is also used by the Product organization and is a key component in the Go-To-Market process by making new pricing generally available for sale. Business analysts work directly with IT developers to design user requirements when building out new quote products. The software helps to automate the contracting and approval process, making sure that specific quote products go through the correct discount approval channels. There is tie in with Salesforce as well, which has allowed us to generate Opportunities with Products reports and report on sales activities and KPIs for specific products.
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Eugine G Amalraj profile photo
December 18, 2014

My BigMachines CPQ Review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

BigMachines CPQ is the only quoting tool used in Polycom, it exists in 2 flavors, one is integrated with Salesforce which is used by internal users and the other flavor is standalone used exclusively by [our] partners (direct & indirect). The quoting tool is currently used by field sales, field service (renewals) reps, product managers, and system engineers etc.

Current Business problems:
1) Multipricebook Quotes with Salesforce opportunity, limitations in BigMachines restricts only one price book per quote we BigMachines Pricebook (very few Customers Mulitpricebook functionality), we overcome by building a custom solution in salesforce which is really time-consuming exercises for sales especially when they build quotes for Global Partners & Customers.
2) Exporting SKUs from an Excel attachment - for renewals, Service sales gets 200+ SKU in Excel. Currently, BigMachines doesn't have a standard functionality to load SKUs from an Excel sheet and create a quote.
3) WebServices Calls from external systems, BigMachines does not encourage web services calls from external systems, hence we need to bring in all operational data from other systems, stored in data tables, which is not a good practise.
4) Integration with Oracle Applications (ERP) - As Oracle acquired BigMachines, we are looking for standard ERP integration for application modules (OM, INV, TCA, etc.).
Read Eugine G Amalraj's full review
Nikki Flannigan profile photo
Score 2 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We use BigMachines in the quoting of all sales and renewal pricing for our company, as well as to generate our contracts and order documents that we send to customers. It is used primarily by the sales team, with use by the renewals team as well. Our finance and legal departments have it as a guideline to ensure that pricing is quoted correctly and that contracts are uniform across all deals that we close. It solves the problem of standardizing our pricing and contract process. Makes quoting customers fairly quick and easy.
Read Nikki Flannigan's full review
Prashanth Sankepalli profile photo
Score 6 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We have started rolling out this product for each department. We are hitting a great adoption ratio as well. BigMachines is very intuitive, nice and easy to configure. At the same time it has so many limitations.
Read Prashanth Sankepalli's full review
Kolapo Odujinrin, PMP profile photo
July 23, 2014

My Review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

At Brocade, BigMachines was an essential piece of the sales process. We integrated the quoting tool into Salesforce.com and setup single sign on to allow a seamless integration of the two platforms. The sales reps that I trained and supported found BigMachines to be really valuable and easy to use.
Read Kolapo Odujinrin, PMP's full review

Feature Scorecard Summary

Quote sharing/sending (18)
7.9
Product configuration (18)
8.0
Configuration options (18)
8.1
Pricing rules (17)
7.8
Price adjustment (18)
7.5
Purchase history and open contracts (17)
6.2
Guided selling/Sales portal (17)
6.7
CPQ reporting & analytics (18)
5.9
CPQ-CRM integration (16)
7.4
Attachments to quotes (18)
7.7
Order capturing (7)
8.3

About Oracle CPQ Cloud

Big Machines was one of the best-known vendors in the CPQ space, and was acquired by Oracle in 2013 and integrated into their Customer Experience Cloud. Today the product is called Oracle CPQ Cloud, and works as a connector between a company's CRM and ERP systems. It covers product selection and configuration, pricing and quoting, presentations and proposals, orders and fulfillment, and reporting and analysis.

There are three packages available: Standard (searchable product catalog, configurable products, list and customer-specific pricing, discounting, extensible scripting and data structures, output document integration, CRM integration); Enterprise (Standard plus a native reporting module, batch transaction export to populate data warehouse, sales channel module, eCommerce module); or Premium (Enterprise plus a test environment, multi-source document creation, etc.)
Categories:  CPQ

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Oracle CPQ Cloud Technical Details

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