Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.
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Paylocity
Score 7.1 out of 10
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Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.
We ultimately chose Paycom over Paylocity because we felt the user experience (both administrative and employee) was more intuitive. And we also felt an authenticity from all individuals at Paycom who met with us prior to our decision.
Paylocity is more visually appealing but Paycom is far superior in every other way! Paycom has better reporting features, makes payroll super easy, makes it easier for employees to see their payroll information and file, and has better customer service. I have enjoyed my time …
ADP and Paylocity are terrible, especially in comparison to Paycom! Both are piece-milled systems that are archaic. I had a terrible experience with both systems and, in all honesty, when I look for another job if they are using either of these systems it will be a deal-breaker …
After using all the big-name platforms when I was doing HR consulting, Paycom is my favorite. The only one that comes close is Paylocity, but I choose Paycom due to the better customer service and ease of use of the platform.
Verified User
Manager
Chose Paycom
I like how much more user friendly Paycom was than Paylocity.
Verified User
Director
Chose Paycom
Paycom is head and shoulders above the above mentioned products. Other products over promise and under deliver, are not as user friendly or do not have as many modules as Paycom.
Paycom has greater functionality than the other companies, plus their application is owned/managed by Paycom and does not include external third-party software plug-ins, which is something that was very important to our company.
Paycom was better suited to our needs at the time. The cost, both initial setup and annual cost, were less than both of the other companies we interviewed.
They are all very similar. The personal touch is where Paycom excels and that is why we choose them.
Verified User
Manager
Chose Paycom
We ended up selecting Paycom as we thought it was the best match for our organization. We were looking at a few factors: service, communication, technology, functions/capabilities, reporting and of course financials. While Paycom wasn't the cheapest option, in fact, one of the …
Verified User
Manager
Chose Paycom
We ultimately chose Paycom because of the level of customer support and training as well as the robustness of the system. Very intuitive for the payroll and HR admin sections.
Verified User
Vice-President
Chose Paycom
I did not personally participate in the evaluations but am confident our team made the right decision with Paycom.
While I wasn't involved in the selection process when it came to my current company, I have worked with other payroll providers in the past, and can honestly say that you get what you pay for. When the company is willing to invest in a quality HRIS product such as Paycom, they …
Verified User
Supervisor
Chose Paycom
Paycom has some features that the others don't have. But we found that we couldn't rely on the data being correct so that required extra work to verify reports, etc. What I have appreciated about UltiPro is that they will tell you if something isn't going to work and then you …
ADP-Implementation was a joke, Nothing was set up correctly. They didn't pay our quarterly taxes. I had issues with every payroll run for 4 months. Paycor-Looks like a good system but it didn't look as user-friendly as Paycom Paylocity-Is user-friendly but not like Paycom. It was …
Paycom blows the competition away. Price, technology, customer service - These were all points of consideration when we evaluated other solutions. We were not impressed with the likes of companies that tried to offer the breadth of solutions Paycom offers today. Whether …
Paylocity
Verified User
Manager
Chose Paylocity
Paychex was the company we switched from due to poor customer service and errors in payroll. Paycom was one of the companies we considered, but they were much more expense than Paylocity and didn't meet our needs as well.
No comparison at all. WAY more functionality than Paycom and more cost effective and easier to use than ADP. Even though customer service has it's flaws, it is still so much better than ADP.
We had a very involved process when determining what HCM to implement. We reviewed Paycom and Paycor during that process. Paylocity's flexibility and API connections with our vendors and future vendors was what moved them to the top of the list and why we decided to implement …
Verified User
Manager
Chose Paylocity
We used Paychex previously and I think Paylocity is much more robust and user friendly. We also had a lot of issues with Paychex support, they just never knew the answer! That does happen with Paylocity sometimes, but they are fairly quick to reach out to their team and find …
Verified User
Executive
Chose Paylocity
I would say Paylocity is probably the second of the four platforms referenced. ADP would still be my favorite because I felt the most comfortable on that platform. I felt like information was easier to get to (fewer mouse clicks) and that it was slightly more efficient. …
Verified User
Manager
Chose Paylocity
Paylocity workflows are much more user-friendly than Paycom. Visually it is more appealing. It has been nice to have one platform that support HR, Payroll and Training functions in one place. The schedule feature is also useful working in manufacturing because it allows …
Verified User
Contributor
Chose Paylocity
I HATE Paycom. The only reason my previous company used them is because they had a weird pay structure that Paylocity didn't support at the time, and they wanted one platform to rule them all. Their ATS is terrible, their reporting is a hot mess and worst of all they have …
Verified User
Director
Chose Paylocity
Paycom is #1 and Paylocity is #2 for ease of use and functionality, in my opinion. Paylocity was in place for this organization when I joined. I was not involved in the decision process. ADP is the worst unless you have thousands of employees and even then, it's not great. …
We liked that Paylocity had all modules within one system instead of having to use multiple systems for recruiting, onboarding, personnel files, and payroll. We have used Paycom for several years, and Paylocity is a much more organized and "clean" platform with more advanced …
Verified User
Manager
Chose Paylocity
Disclaimer-- this was 11 years ago: Paycom was so far behind Paylocity in terms of reporting and inaccessible data. Reports and GL was a jumbled mess.
Paylocity is head and shoulders above the other payroll and HR systems I have used previously. There is no comparison between their customer service and their competitors, their integrations are easier to install and less expensive to add to your payroll package, and not even …
Overall Paylocity had the look and feel of a new, modern platform with all the bells and whistles. It's exciting to have a product that is living up to its promises.
Verified User
Manager
Chose Paylocity
Paylocity is easily the worst one. It's clunky and the modules do not talk to each other well. It requires a lot of manual work, the user interface is horrible, and the system is glitchy.
Verified User
Manager
Chose Paylocity
We selected Paylocity based on our CFO recommendation because he used it at a previous company. Paylocity has much more breadth than what the local accounting firm could offer - would have had to find a HRIS system and kept it separate from payroll
Paylocity is set up to set itself to be at the top of its industry. Currently I would count them in the top five but in the future if they continue to improve as rapidly as they do, and address some of their shortfalls, they will easily compete with the best of them.
I have used a lot of different HRIS systems over 23 years in HR. Paycom is by far has the most comprehensive suite of options that is easy to use for end users and administrators. Their support is top notch in the industry, from helping you with setup and implementation to troubleshooting issues. Paycom has dedicated staff for you to reach out to at any time that are knowledgeable and work towards resolutions.
Overall, Paylocity is a good platform and the implementation process was great. I would recommend it to anyone wanting to have all of their HR process and employee data in the same platform. I would not recommend it to those wanting to go deep on the recruiting and onboarding process
Customer Support. While I have not and typically don’t speak with our actual account exec. Going through the support line is easy and I’m usually connected very quickly.
User experience is simple and easy. Employees are able to navigate through the site with little guidance and it’s very intuitive
Onboarding is easy to navigate and easily automated.
I would like to see a extra time given for training to employer and employees before going live for the first payroll process without the pressure of a definitive start date. I was told we would be charged additional fees if we could not start on the date we decided on and then was dropped in the middle of my first payroll run because the client service had a pre arranged appointment with another client. The first payroll run was very chaotic and stressful. Please be sure your client is comfortable and ready before processing. And perhaps plan to spend that first entire Payroll day with them.
Would like to see more long-term client service assigned to our account. We have had ours change several times within the year and it just feels good knowing your going to call and speak with someone that knows you and/or your business well and can give a better educated answer based on your specific business needs.
We are having an issue with our 2021 taxes and a discrepancy between what was reported to the IRS and the SS admin. I have supplied all the 941 information from our previous payroll provider that was sent to the IRS. I can not seem to get a real good answer about the discrepancy yet. Hoping this will be resolved soon though. I wish we had open access to speak directly to a tax team member. Everything gets communicated between a client service rep and it is difficult when they do not understand the tax situation.
Payroll implementation was not planned. This should take plenty of time asking questions and understanding needs. Instead, huge misses created additional work, which four months later is still not complete and still causing issues.
Mid-payroll functionality is a must. Employees start, leave, have babies, get raises, etc., in the middle of the pay period. This is how a business must operate - especially in an environment where labor shortages are common - and your software needs to handle it.
Time off accrual and tracking are abysmal. This needs to be streamlined, be easier for employees to use, easier for managers to use and must actually calculate the correct amounts. Currently we have to hand-calculate vacation payouts every time an employee leaves because the system is never up to date (by design, for some reason).
Your service team cannot help with programming errors and implementation issues. Our implementation team is now ghosting us, so we have no useful support. Requests for help correcting errors seemingly go into a black hole.
We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.
The transition from my old provider to Paylocity was virtually painless. I always felt well supported by my account rep. I would use Paylocity again, but I'm not in a position to change providers at my current company right now.
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Although it is fairly easy to use, there are some processes that just don't make munch sense. For example, if an employee has 2 bank accounts and the funds are returned from one account the process to reissue is TEDIOUS and confusing. Unless you want to PAY for Paylocity to do it for you. I think the manual process should be as easy for us.
Solid network - down for upgrades at late hours during the weekend when I am definitely not in the system to use it. Even if I was, they provide excellent advance notice.
Paycom is the best payroll and HR software I have utilized in my 30 plus years as a CPA working in private industry. I am always confident in the software and my support team. The software is updated on an ongoing basis automatically. Paycom relieves a lot of stress over this vital area of any business.
The frustrations I have with Paylocity customer support are what drove me to leave a review in the first place so I can warn anyone considering purchasing this product. I really like the software and it has a lot of great features, but my complete distrust of their customer service has led me to rue the day I chose Paylocity to be our payroll vendor. For one thing, they are often slow to respond. That alone might be manageable, except even when I do get a response, half the time the answers are incomplete/not helpful, if not completely incorrect! Imagine waiting 90 days and paying thousands of dollars for a corrected W2 only for it to come back more incorrect than it was when you started, and not only that but they also made me question my sanity trying to convince me that they were correct when it was BLATANTLY wrong - and that's just one example! Sometimes you might be lucky to get a decent customer service rep using the chat help feature, but most of the time whoever you talk to does not seem to have any more knowledge of the system than you do. I am a patient person and I have a lot of grace for administrative errors (we're all human) but Paylocity customer service is consistently unreliable and sometimes unprofessional to boot. To their credit, the sales and implementation teams do seem really good. It seems like maybe they just can't retain good customer service reps. We've been through several account managers without ever having a good experience.
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
I would make sure you have a dedicated team at Paylocity to complete the implementation. We had staff from Paylocity quit and things were not completed properly. They dropped the ball so to speak on that portion of it. we have encountered multiple issues since then and are still not using the Time off tracking to its full capabilities.
Paycom blows both Heartland and ADP away. No comparison. I had nothing but issues with the others and no issues to speak of with Paycom. I will recommend Paycom to anyone looking for a truly all-in-one provider.
Our experience with APD was a mass of platforms that did not communicate with each other well, and ADP was much more expensive. There is no comparison between our experience with ADP and Paylocity. Paylocity offers compatibility with exceptional value.
We no longer have a full-time HR manager. The duties are split between a Controller and another manager-reduced costs-all in an $80,000/year savings.
Employee self-management of benefits enrollments eliminated manager support for the process. It's completely self-administered by the employee, probably saves 80 hours of administrative work at a minimum and eliminating any chance that management makes an error on the employee's record.
Paylocity's poor service levels in the development of our PTO policies have INCREASED the time needed to manage the process exponentially and significantly DECREASED HR's credibility in the organization.
Benefits management is a disaster. We've been working for months on a reimbursement issue with the COBRA team that will result in us changing vendors.
Payroll processing is efficient and allows for necessary manual adjustments and the need for on-demand payrolls.