Qualtrics

Qualtrics Reviews

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Ratings and Reviews
(1-25 of 169)

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Kevin Bone | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Qualtrics CoreXM for a variety of reasons both inside and outside of the organization. But the main purpose is to capture the voice of our customers through satisfaction surveys and other customer engagement studies. We have also used it to gauge customer preference in health plan coverage design via conjoint surveys. This helps us zero in on which coverage features are most important to the greatest number of our customers. We have also use Qualtrics CoreXM to reach out to former customers to better understand why they left us and - more importantly - what we could have done to make them what to stay. This too has been helpful in designing and modifying our insurance product offerings. We have also used it to measure our Net Promoter Score over time. Qualtrics CoreXM is versatile, easy to use, scalable, and robust. Plus the online self-help tools are great, as is the live support team. We have had several licenses for the Qualtrics application for over 10 years now (I think - perhaps longer). It is a great tool that can be used in so many ways - only limited by your imagination.
September 02, 2021

CX management by Qualtrics

Priya Banerjee | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
As a project manager for the customer insights and experienced team, our main focus is to have a tool that can not only show us the NPS trend but also the sentiments of each customer. Qualtrics is really fun to work with. The features and the performance of the tool are impeccable help in vast studies and research analysis. Text IQ and stats IQ model helps in analyzing the key pain points and the areas which need improvement. The reporting and dashboards preparation is quick and effective in driving C-suite discussions. We can now look at factors such as what are the strengths, weaknesses, and what can be done better. But there are certain limitations with Qualtrics which include the workaround time of updating the changes. It takes several hours to modify changes. It doesn't show the reason for detractors and also the comments which customers must have stated giving us a detractor. There are issues but yet the positive ones supersede over negative aspects.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Qualtrics CoreXM is our official survey tool across the business. We use it internally as well as for clients. Not just a survey tool, we also use it for educational purposes to help our clients recall concepts learned in our programs. From the feedback we receive, it has helped us evaluate the success of program outcomes and improve our future programs. We also use it as an evaluation tool for our facilitators, new hires, etc.
Korey Migdal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have used Qualtrics CoreXM to create surveys, collect data, evaluate our progress, and analyze how we can improve. I can check people's tastes and needs in various ways, thus ensuring that the company's style and design meet everyone's needs. The statistics and analysis provided have served us well for statistical analysis fostering success.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Qualtrics for research purposes (surveys, etc.) and also for customer satisfaction, internal communications and satisfaction, and event registrations. We've had interns apply using Qualtrics survey, and various other uses over the years. As a research tool, the surveys are better than other software available and provide the validity and anonymity we need to adhere to our university's institutional review board standards.
June 03, 2021

Qualtrics is great

Score 9 out of 10
Vetted Review
Verified User
Review Source
The platform is being used mainly for marketing research but most recently other departments are using for scorecard on their vendors they work with. We are adding a use case now to allow real time feedback for our stores to communicate operational opportunities as well. This will streamline the response time.
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is being used across many departments, including our VOC divisions, Supply Chain and CRM systems. We are distributing surveys, at a gobal level, across 5 different regions, to capture feedback on existing and new programs being rolled out. It allows us to capture realtime feedback that we can incorporate immediate feedback for our CX team as well as other product teams.
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is currently being used by a department and as a step in getting the data we need for quantitative analysis. We use it to implement various methodologies and extract information from survey takers. We also use it for internal projects as well as employee feedback tracking.
Corinne Gibson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Qualtrics is a relatively new software for our company. I've been with the company for two years and the initial account was set up by a consumer insights department which no longer exists within the company. Today, we still use the research suite to conduct market research and to monitor internal employee feedback; however, it is now the responsibility of one person in product marketing instead of the responsibility of an entire consumer insights department.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Qualtrics is being used by my organization to design, analyze, and report on surveys distributed to our customers. We also have made use of Qualtrics multiple times to purchase consumer responses for the sake of market research, where their staff was very helpful in ensuring the responses were high quality.
Kristyn Cole | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
At Adecco, we use Qualtrics to conduct surveys and use the surveys in reports. Our company uses Qualtrics in a big way 2 times a year. We do a company survey on how working at Adecco is, culturally, pay, etc. The survey results are used so that the company can gauge where the associates are at mentally, and use it to make things better to retain more people.
Jared Hansen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Qualtrics was used by most professors in my department for data collection, especially as it pertained to surveys. Many of my classes and academic work involved designing a survey that would then be distributed via Qualtrics, which is the industry leader for easy, well-designed surveys. Data collection and analysis were simple, intuitive, and easily exported for other tools such as SPSS.
Stephanie Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Qualtrics is being used by various departments and entities within my educational organization. The way my department implements Qualtrics varies from how others use it across the university system. For my department it addressed the problem of anonymous data collection with highly customizable interfaces and a variety of question types to appeal to a broad demographic. I am able to create surveys that are interesting to students while maintaining confidentiality. Qualtrics data analysis is quick and easy to understand.
Jenna Montgomery | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Qualtrics internally (to learn more about our employees) and externally (to learn more about our donors). It has been incorporated into our employee review process and is also used to gather feedback on policies within the company. Our marketing and fundraising department has incorporated the software in their campaigns to gather insights from our donors.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Qualtrics is being used between our HR and Customer Experience Department. I used it in our HR department for our annual employee experience survey and used the data to analyze what our employee needs are. It helped us seamlessly gather data and analyze it quickly.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Qualtrics allows for the creation of surveys which are then analyzed for trends. Responses are transferred to SPSS, Excel, and other programs in order to further analyze data in order to make decisions in line with feedback from both internal and external stakeholders. Qualtrics allows for employees to edit surveys and edit how the responses are disseminated.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use it to gather student feedback on course offerings or to gather instructor feedback on questions concerning department planning. I have also used it to gather feedback on pedagogy, especially for online courses. I would say I use it once every 2 months or so.
Joshua Melder | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I work as part of a small-scale business team that provides process audits and recommendations to customers. We utilize Qualtrics for a variety of productivity uses - but primarily deliver client pre-work questionnaires, on-site follow-ups, and post-audit surveys. Qualtrics is one of many survey-based tools that our team has used to better our understanding for client engagements. Our team has enjoyed both the user-friendly interface and the flexibility of the platform to fit our own team standards and templates. Qualtrics offers an extensive array of customization tools while leveraging best-in-class features for the modern business. There are many administrative departments within our organization that utilize Qualtrics for business developmental services. Templates can be saved, copied, and edited by a variety of users in order to maximize efficiencies for completing surveys quickly.
Amy Pearce | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Qualtrics is used currently only by the Research team, but it's a fantastic piece of technology for our team. It helps us with our complex research needs (quantitative research projects) and also more basic needs (stakeholder satisfaction surveys).
Katharine Mason | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I do all the surveys for the university I work for. We have had Qualtrics available on campus for five years. I am a very heavy user of Qualtrics. I also teach other faculty and staff on campus how to use it by giving a 3-hour workshop each semester. Qualtrics is a great tool for researchers, especially for sending out surveys to large numbers of people. I have sent surveys to our entire campus community a few times, over 5,000 people with no problems. Rarely, I do encounter something that does not go right. The Qualtrics support has always been immediately available to me and they have always been able to help me find a solution. I highly recommend the product.
Robert Muenchen | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
Qualtrics is used for almost every type of survey across all the campuses of The University of Tennessee. The only exception to that is the 360-degree performance reviews, for which they charge an additional fee. Most of the surveys are for academic research, but we also do administrative ones such as student opinions, faculty senate voting, etc.

Qualtrics Scorecard Summary

Feature Scorecard Summary

Survey Format & Appearance (3)
82%
8.2
Survey templates (109)
84%
8.4
Themes (111)
77%
7.7
Custom logo/branding (109)
85%
8.5
Survey Content (3)
87%
8.7
Changes to live survey (111)
91%
9.1
Question design help (117)
81%
8.1
Multiple question types (126)
91%
9.1
Survey Logic (1)
89%
8.9
Survey logic flexibility (126)
89%
8.9
Survey Reporting & Analytics (5)
86%
8.6
Response tracking (124)
87%
8.7
Data export (124)
89%
8.9
Standard reports (116)
87%
8.7
Custom reports (105)
81%
8.1
Analytics (110)
86%
8.6
Survey Administration & Security (2)
87%
8.7
Access controls (109)
87%
8.7
Compliance (96)
87%
8.7
Survey Distribution (2)
86%
8.6
Vendor-offered crowdsourcing (56)
84%
8.4
Respondent restrictions (85)
88%
8.8

What is Qualtrics?

Qualtrics CoreXM offers a survey platform for actionable customer, market, and employee insights.

The software allows companies to collect and analyze data, with the goal of gathering insights that drive better decision-making and better customer experiences. Use cases include market research, voice of the customer programs, or employee engagement.

Customers include Nike, Netflix, American Airlines, American Express, Marriott, Microsoft, GE, P&G, Nasdaq, Ferrari, Porsche, Tesla, Boeing, Royal Caribbean, Stanford, Harvard, and MIT. The vendor says the product offers its customers speed, power, agility, ease of use, and value.

The Qualtrics platform underwent a rebrand and came to be known as Qualtrics CoreXM.

Qualtrics is backed by three venture capital firms: Sequoia Capital, Accel Partners, and Insight Venture Partners. The company has 3,000 employees, 10,000+ clients, and millions of users.

Qualtrics Features

  • Supported: Customer Experience Management
  • Supported: Customer and Market Research
  • Supported: Employee Insights
  • Supported: Digital Experience Management

Qualtrics Screenshots

Qualtrics Integrations

Qualtrics Competitors

Qualtrics Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Research Core 11,500per user/per year

Qualtrics Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

What is Qualtrics?

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

What is Qualtrics's best feature?

Reviewers rate Changes to live survey and Multiple question types highest, with a score of 9.1.

Who uses Qualtrics?

The most common users of Qualtrics are from Enterprises and the Higher Education industry.