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Slack

Slack

Starting at $0 per month per user
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Overview

What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (408)
    9.7
    97%
  • Mobile Access (385)
    9.2
    92%
  • Discussions (395)
    9.2
    92%
  • Notifications (404)
    9.0
    90%

Reviewer Pros & Cons

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Pricing

View all pricing

Free

$0

Cloud

Pro

$7.25*

Cloud
per month per user

Business+

$12.50*

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://slack.com/pricing?d=7013y000001…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.9
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.6
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.4
Avg 8.1
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Product Details

What is Slack?

Slack is a Digital HQ
As the command center of the workday, Slack provides a flexible way to work with people, apps and partners in one space.

The new space for success
Slack connects people with each other and with their tools and data, equipping teams to be productive and open up opportunities.

Transform Teamwork
Working together in channels—dedicated spaces built around specific projects and initiatives—keeps the right people and information in one place.

Embrace Flexibility
Huddles let teams chat over audio instantly, with the option for video and screen sharing with the tap of a button.

Work Faster
With clips, teams can create audio, video and screen recordings to share updates, walk through demos or talk out an idea with more clarity (and personality).

Extend Collaboration
Slack Connect lets users work alongside external partners and customers in Slack channels, to speed up projects and strengthen relationships.

Integrate Tools
From project management tools to a daily calendar, Slack integrates with more than 2,400 applications.

Automate Tasks
In Slack, users can turn routine meetings and tasks like standups, approvals and requests into automated workflows.


Slack Features

Project Management Features

  • Supported: Task Management
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Skype
  • Supported: Integrates with GoToMeeting
  • Supported: Integrates with Gmail and Google Hangouts
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Integrates with SharePoint
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Additional Features

  • Supported: Audio Conferencing
  • Supported: Video Conferencing
  • Supported: Sales Enablement
  • Supported: Unified Communications as a Service
  • Supported: Meeting Management
  • Supported: Encrypted Communications

Slack Integrations

Slack Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The company has raised $340M in funding and boasts 800k users.

Slack starts at $0.

Microsoft Teams, Google Chat, and Discord are common alternatives for Slack.

Reviewers rate Chat highest, with a score of 9.7.

The most common users of Slack are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(8218)

Attribute Ratings

Reviews

(76-100 of 408)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • I like that it has icons so you can quickly know who's busy (in a meeting) or working from home just by looking at the emoji.
  • It also has a feature to integrate gifs into the workspace which I think adds a fun way to communicate with others!
  • Lastly, its ease of use is great! It's very easy to learn and integrate into our everyday use at the office.
  • I do wish Slack made it easier to see your DM's. They added a feature that moves them around based on who is active, but if you're trying to find a thread with a teammate who isn't active on Slack at that moment, it's a lot harder to find.
  • I also think they could integrate with AI more and have apps for AI.
  • Lastly, it would be awesome if it would tell you when a coworker was last active. It would be nice to keep track of when people are logging off.
Hubert Lau | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Love Huddles for spontaneous meetings
  • Love threads
  • Integrations possibilities are endless and can be powerful - only limited by imagination
  • Emails for channels
  • Customised out of the box industry integarted solutions would be great. ie remote work force, call center etc.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Creating channels for your personal projects
  • Creating communities for a specific discussion
  • Huddle and Sharing screen are the perfect option
  • There should be a last seen option
  • There should be an option to track that user is using it on mobile or desktop
  • Make is user friendly for creationg and deleting personal groups and chats
Rishi Mahecha | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Notifications
  • Add Google meet Reminders -
  • Connect with your google calendar and other accounts.
  • Schedule Messages
  • How to reply to message without making a thread could be easier
  • They should option of underlined text.
Score 9 out of 10
Vetted Review
Verified User
  • Integration with third parties
  • User management
  • Save message for later and set reminders
  • Makes remote work feel less lonely
  • Sometimes, integration are a bit complicated, but that's not Slack's fault
  • The desktop app works great, the web app on the other hand, we had problems with it
  • Some ISP are blocking Slack for some reasons
May 04, 2023

I love SLACK!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Integration
  • Bringing large groups together
  • Letting people know when your busy
  • Talking to people on the go
  • Easier way to create group messaging
April 28, 2023

Slack review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Notifications for my meetings and chats
  • Have conversations easy to find
  • notify my team when i'm sick or busy or in PTO with a emoji in my profile
  • Delete or leave a conversations with multiple people
  • have a more personalized profile
  • have the option to automate some channels so that they open themselves
Pedro Cosso | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Integrations with another apps/softwares
  • Multiple groups of chats
  • Fast interface
  • Filters to search specific conversations
  • Group Calls are confuse in the interface, you don't know if the person in the other side is hearing you or not
  • I don't think Slack app is as good as the platform, it's a point that has room for improvement
  • Couldn't find another thing to be better
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Communication between remote employees
  • Sharing links and docs
  • Creating a fun atmosphere
  • Emojis
  • It’s great to share GIFs but difficult to easily embed them.
  • Some of the ways to turn on and off notifications are difficult to manage.
  • Those are my only “2” complaints
Manuel Felipe Díaz Rangel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Creating and inviting colleagues to groups to address specific topics
  • Video messages are the next level of asynchronous communication
  • Sharing documents and links inside the chat bring life to the conversation
  • Integrations and bots makes your life easier
  • A lite version to compete with WhatsApp and bring to the conversation to those employees who resist migrating to Slack
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Instant messaging with notifications
  • Sharing of documents
  • Integrations with other software vendors
  • Connecting with external companies through Slack Connect
  • More native integrations!
  • Flexibility in notification sounds
  • More control over Workflow builder without having to pay for additional services
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • One can only chat or reply to a particular conversation by mentions in channels.
  • No need to take any admin's permission to join channels.
  • One can draft messages, list your to-dos, or keep links and files handy.
  • Huddles are limited only.
  • Didn't see any other issues, but it can be a big move if they increase the upload & download speed.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Quick chats between coworkers.
  • Ability to hop on a phone call with one or more people.
  • Fun gifs to lighten the mood and improve culture.
  • Uploading photos or saving photos from the app can sometimes have a glitch.
Adil Khan Robin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Automates communication processes.
  • Easy channels, groups, and permissions.
  • Productivity is easy with apps like JIRA.
  • Email threads to track stakeholder responses.
  • Screen sharing, video, and voice are all faster on Huddle than on Google Meet.
  • Updates sometimes trigger notifications.
  • During prolonged use, the app freezes and restarts.
  • Inability to set a background when participating in meeting calls.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • I love using the remind function to have slack tell me about things that I need to remember. It can be used for exact dates and times in the future and even recurring reminders. It's definitely one of my favorite features.
  • Slack allows you to "huddle" with other teammates. This is a quick voice call and is way better than trying to call someone on the phone.
  • Slack's ability to integrate with many other software makes it invaluable. We can have other software send us notifications or reminders in Slack that we wouldn't have received otherwise.
  • The only thing I can think of is that it is easy to create too many channels. This has more to do with the team using Slack and less to do with Slack itself. maybe some direction on Slack's part on how best to utilize channels would be helpful.
April 17, 2023

slack communications

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • provides separate channels for communication for individuals and groups
  • Makes communication easier and flexible
  • Can share the old conversation history to new users
  • very innovative
  • desktop application is convenient over the mobile application
  • overall good application no much negatives
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Helps us to play trivia games during holidays with all the teams
  • Helps use to communicate effectively
  • Builds accountability
  • It would help to have more integrations that keep employees engaged.
  • It would help to have a built in AI feature
  • More creative tools
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