What users are saying about
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Top Rated
4246 Ratings
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Top Rated
351 Ratings

Slack

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Top Rated
4246 Ratings
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Score 8.9 out of 100

Webex App

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Top Rated
351 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Slack

I don't know a better remote collaboration platform, and I've tried many. Slack works perfect for giving the feeling that you and your co-workers or teammates are in the same time and space, unlike some de facto office applications in my opinion. This for example is shown in how much better the response times are on Slack with our team than any other application. The main problem is that for some users, starting to use Slack seems to be too challenging and difficult
Janne Mikola | TrustRadius Reviewer

Webex App

Webex App really is perfect for sharing content and collaborating insanely fast. We host ad hoc Webex meetings, right from the Webex App all the time. I can help a coworker troubleshoot a problem that they are seeing on their desktop, just with the click of a button. I also use the GIF search feature daily! I love to share some good humor amongst friends and coworkers, and it's a single button click away. Of course, as with any GIF search feature, you have to make sure the audience is well-suited for the content you're sharing, but Webex App makes it easy to find the right content for most situations.
Mitchell Bumgarner | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Slack
8.0
Webex App
7.7
Task Management
Slack
8.0
Webex App
7.2
Gantt Charts
Slack
7.4
Webex App
7.1
Scheduling
Slack
8.0
Webex App
7.6
Workflow Automation
Slack
7.4
Webex App
7.0
Mobile Access
Slack
9.2
Webex App
9.1
Search
Slack
8.3
Webex App
8.3
Visual planning tools
Slack
7.9
Webex App
7.4

Communication

Slack
8.6
Webex App
7.7
Chat
Slack
9.6
Webex App
9.1
Notifications
Slack
9.1
Webex App
9.2
Discussions
Slack
9.1
Webex App
8.8
Surveys
Slack
7.7
Webex App
7.4
Internal knowledgebase
Slack
7.8
Webex App
7.5
Integrates with GoToMeeting
Slack
8.3
Webex App
6.0
Integrates with Gmail and Google Hangouts
Slack
8.9
Webex App
5.7
Integrates with Outlook
Slack
8.2
Webex App
8.2

File Sharing & Management

Slack
8.3
Webex App
7.9
Versioning
Slack
7.9
Webex App
7.0
Video files
Slack
8.4
Webex App
8.6
Audio files
Slack
8.4
Webex App
8.9
Document collaboration
Slack
8.0
Webex App
7.3
Access control
Slack
8.3
Webex App
7.7
Advanced security features
Slack
8.1
Webex App
8.5
Integrates with Google Drive
Slack
8.7
Webex App
6.6
Device sync
Slack
8.6
Webex App
8.8

Pros

Slack

  • The communication channels have an excellent notification system. Notifications in Slack are one of the things that make it a very beneficial software, because I can be attentive to any movement of the chat channels, also, I can know when I am being mentioned in any of the channels.
  • The transfer of images is completely effective, it does not diminish the quality of the images that are transferred through the chat channels.
  • The application for mobile devices is very complete, I have general access to all the chats that exist within my company, in addition, I also have the ability to reply to messages from this application.
  • The communication channels can be accessed by any employee of any sector, this facilitates the communication of the various sectors and achieves that all sectors can share information between them.
Jessica Alvarez | TrustRadius Reviewer

Webex App

  • Packed with features
  • Good admin portal with a useful dashboard which comes with good troubleshooting and reporting features
  • Combination of Cisco Webex software and Cisco TelePresence hardware provide great capabilities for running small to large scale meetings
  • Great support with Cisco TAC
Anonymous | TrustRadius Reviewer

Cons

Slack

  • The main problem we have in Slack is that conversations sometimes get out of control and there is no way to regulate this, there is no configuration that controls the amount of messages or the general volume of messages that can be in a channel, which causes our employees to have long topics of conversation that disrupt productivity. I would like to be able to regulate this with some Slack configuration.
  • Slack's search system is one of the features that doesn't work successfully. This search system has a long delay when I insert a word in the search, it takes a long time to perform the search, in addition, it does not show all the results of the searched word, it only shows the most outstanding and most recent results.
Sasha Brito | TrustRadius Reviewer

Webex App

  • Sometimes difficult to hear the main agenda of the meeting while someone background noise is continuously occurring
  • Video conferencing is not good in Cisco Webex teams
  • Unable to send the audio recording through desktop or PC.
  • But rather than this it totally fulfilled my requirement.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Slack

Slack 9.7
Based on 12 answers
Slack works incredibly well and allows our whole remote-first company to work together from all around the World. The flexibility, ease of use and scalability of the solution means that we can continue to grow and make use of the team with a minimum of effort. I can see no obvious reasons why we would migrate to a different tool other than perhaps cost, but whatever savings would disappear in migration/setup time and the initial productivity loss.
Anonymous | TrustRadius Reviewer

Webex App

Webex App 9.0
Based on 5 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Usability

Slack

Slack 8.8
Based on 26 answers
Everything just works. I think the navigation and usability is quite intuitive. I have never had to look up any information or google how to use a feature of Slack (both in the desktop form and on the mobile app). I've never heard any complaints from our other employees either. I have been asked to remind people how to set up reminders, ironically. Although that itself is really simple too (you type "/remind" and then the reminder details).
Joshua Weaver | TrustRadius Reviewer

Webex App

Webex App 9.0
Based on 84 answers
The platform is incredible usable for day to day work life, especially during the Covid-19 era when the majority of us are remote. The features like creating a space or leveraging your personal room are similar to jumping in a conference room if we were in person. I have been able to maintain high levels of productivity consistently as I would have in the office over the past 15months. Although only transitioning to Webex in the last couple of months, the features allow for an all in one experience which just makes that collaboration and communication even simpler
Anonymous | TrustRadius Reviewer

Reliability and Availability

Slack

No score
No answers yet
No answers on this topic

Webex App

Webex App 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Performance

Slack

No score
No answers yet
No answers on this topic

Webex App

Webex App 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Support Rating

Slack

Slack 8.2
Based on 130 answers
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
Anonymous | TrustRadius Reviewer

Webex App

Webex App 8.3
Based on 128 answers
WebEx [(formerly Webex Teams)] service, being the general service provided for all applications developed by cisco, has an exemplary response speed of only a couple of hours from the time the support ticket is submitted. We like that the Webex team provides accurate information to assist in the resolution of any conflicts that may arise.
Gregory Thomas | TrustRadius Reviewer

In-Person Training

Slack

No score
No answers yet
No answers on this topic

Webex App

Webex App 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

Online Training

Slack

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

Implementation Rating

Slack

Slack 10.0
Based on 4 answers
It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
Anonymous | TrustRadius Reviewer

Webex App

Webex App 8.8
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Alternatives Considered

Slack

Slack is widely used in IT organizations. It gives return values of we had [invested] in it. It provides most of [the] features which need in [the] organization like file sharing, chatting, etc. It has many app integration[s] for task management, meeting schedules, etc. UI is not modern but it is easy to use for any employees.
Kenil Vavaliya | TrustRadius Reviewer

Webex App

Honestly, I think Slack might be better than Webex when it comes to document sharing and the chat feature (DMs and groups). I love the "channel" concept. But Slack does not stand up against Webex when it comes to integrating features such as phone call/device connection. If Webex did not have this feature, I would most likely fight harder to use Slack.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

Scalability

Slack

No score
No answers yet
No answers on this topic

Webex App

Webex App 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Return on Investment

Slack

  • Slack has helped us to embody one of our company's highest principles, "Care for each other like family, but act like a high-performing team." Because the majority of our employees are remote, Slack has been utterly vital in helping to foster camaraderie in our smaller teams.
Anonymous | TrustRadius Reviewer

Webex App

  • The integration to the Webex Meetings side of things is great from a Productivity side of things, so you don't have to drop in and out of multiple applications. But there is no real tangible ROI associated to that - it is more around creating a positive user experience.
  • The flexibility to use Webex so it can allow you to have a shared collaboration space across any device any where is a massive positive, especially in the current climate where Remote Working and Collaborating is so critical.
Anonymous | TrustRadius Reviewer

Pricing Details

Slack

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Slack Editions & Modules

Edition
Standard$8.001
Plus$15.001
  1. Per User Per Month
Additional Pricing Details

Webex App

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex App Editions & Modules

Edition
Basic Plan$0.001
Meet Plan$13.501
Meet + Call Plan$20.001
Enterprise PlanContact Sales
  1. user/month
Additional Pricing Details

Rating Summary

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