What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
6321 Ratings
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Top Rated
974 Ratings

Slack

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Top Rated
6321 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Webex App

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Top Rated
974 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

  • Slack ranks higher in 2 feature sets: Communication, File Sharing & Management
  • Webex App ranks higher in 1 feature set: Project Management

Project Management

8.1

Slack

81%
8.2

Webex App

82%
Slack ranks higher in 4/7 features

Task Management

7.8
78%
151 Ratings
8.3
83%
196 Ratings

Gantt Charts

8.1
81%
56 Ratings
7.7
77%
112 Ratings

Scheduling

7.6
76%
114 Ratings
8.7
87%
287 Ratings

Workflow Automation

8.0
80%
124 Ratings
7.9
79%
154 Ratings

Mobile Access

9.2
92%
243 Ratings
8.9
89%
322 Ratings

Search

8.5
85%
244 Ratings
8.0
80%
259 Ratings

Visual planning tools

7.9
79%
81 Ratings
8.1
81%
175 Ratings

Communication

8.5

Slack

85%
8.4

Webex App

84%
Slack ranks higher in 5/8 features

Chat

9.7
97%
263 Ratings
8.9
89%
353 Ratings

Notifications

9.0
90%
260 Ratings
8.6
86%
347 Ratings

Discussions

9.2
92%
254 Ratings
8.8
88%
329 Ratings

Surveys

7.9
79%
147 Ratings
7.8
78%
218 Ratings

Internal knowledgebase

7.6
76%
148 Ratings
7.9
79%
200 Ratings

Integrates with GoToMeeting

7.8
78%
82 Ratings
8.2
82%
130 Ratings

Integrates with Gmail and Google Hangouts

8.6
86%
141 Ratings
8.1
81%
157 Ratings

Integrates with Outlook

8.0
80%
95 Ratings
8.7
87%
302 Ratings

File Sharing & Management

8.5

Slack

85%
8.3

Webex App

83%
Slack ranks higher in 7/8 features

Versioning

8.6
86%
106 Ratings
8.0
80%
183 Ratings

Video files

8.4
84%
211 Ratings
8.1
81%
276 Ratings

Audio files

8.6
86%
206 Ratings
8.5
85%
274 Ratings

Document collaboration

8.4
84%
169 Ratings
8.3
83%
266 Ratings

Access control

8.1
81%
150 Ratings
8.3
83%
234 Ratings

Advanced security features

8.3
83%
127 Ratings
8.3
83%
244 Ratings

Integrates with Google Drive

8.8
88%
165 Ratings
8.3
83%
149 Ratings

Device sync

8.7
87%
165 Ratings
8.4
84%
221 Ratings

Attribute Ratings

  • Slack is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Implementation Rating
  • Webex App is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.2

Slack

92%
263 Ratings
8.8

Webex App

88%
416 Ratings

Likelihood to Renew

9.1

Slack

91%
15 Ratings
6.9

Webex App

69%
7 Ratings

Usability

9.2

Slack

92%
28 Ratings
8.8

Webex App

88%
353 Ratings

Availability

Slack

N/A
0 Ratings
10.0

Webex App

100%
1 Rating

Performance

Slack

N/A
0 Ratings
9.0

Webex App

90%
1 Rating

Support Rating

7.6

Slack

76%
122 Ratings
8.5

Webex App

85%
392 Ratings

In-Person Training

Slack

N/A
0 Ratings
9.1

Webex App

91%
2 Ratings

Online Training

Slack

N/A
0 Ratings
8.6

Webex App

86%
2 Ratings

Implementation Rating

10.0

Slack

100%
4 Ratings
9.0

Webex App

90%
5 Ratings

Product Scalability

Slack

N/A
0 Ratings
10.0

Webex App

100%
1 Rating

Likelihood to Recommend

Slack

Slack is best suited for scenarios when you need to start a conversation with any person you know or don't know. Because notification are quite fast and possibility of getting replies on DM is more than any email.Also Slack it's less appropriate for cases when you need to share large files/codes, because you can't view all the data without downloading it in your system.
Sanjit Prasad | TrustRadius Reviewer

Webex App

It is a software that, in our experience, has been phenomenal; I recommend it with total security; since long-distance communications are of good quality, it is necessary to implement the Webex App and leave behind the different similar software that have flaws, many limitations in terms of seamless communications, I highly recommend the Webex app and give it 10 points because it deserves it.
Meredith Wheeler | TrustRadius Reviewer

Pros

Slack

  • Communication with members of a project ( via channels features where you can create specific dedicated groups for project members only)
  • Third-party app integration ( Integration with Asana, Gmail, JIRA, GIFy, etc.)
  • Daily Huddles - This has been one of the latest addition to the features, and this has been liked by all of our team members. It makes running daily huddles super easy, considering the WFH environment that we are in.
Anonymous | TrustRadius Reviewer

Webex App

  • The voice enhancement and background noise removal reduces disruptions during meetings.
  • Engagement dynamic polling and Q&As helps have a more engaging audience during meetings.
  • The video and audio are clear and good quality.
  • The language translator allows communication with clients speaking different languages.
  • It is easy to use for everyone and the dashboard is clearly organized.
Aleena Kamavazi | TrustRadius Reviewer

Cons

Slack

  • You can have a voice call with you team. But, it's better to have a video call function.
  • Sometimes it's hard to find the direct message in threads.
  • When opening the software and app. The refresh rate after logging in is slow.
  • If you manage 2 businesses. You can't manage them in one platform because you need to create a separate Slack link for it.
Marvin Malinao | TrustRadius Reviewer

Webex App

  • Webex App is complete for the most part, but what is not so complete is using it on our mobile devices as it doesn't have the same features as on desktop, they can add more features to make it a seamless system.
  • The subscription price surprised us a bit, since it is a bit expensive, it is not unaffordable, but it seems a bit excessive to us.
Christine Bergen | TrustRadius Reviewer

Pricing Details

Slack

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$8 Per User Per Month

Slack Editions & Modules

Edition
Standard$8.001
Plus$15.001
  1. Per User Per Month
Additional Pricing Details

Webex App

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0 user/month

Webex App Editions & Modules

Edition
Basic Plan$0.001
Meet Plan$13.501
Meet + Call Plan$25.001
Enterprise PlanContact Sales
  1. user/month
  2. none
Additional Pricing Details

Likelihood to Renew

Slack

Slack 9.1
Based on 15 answers
As useful as Slack has become within our company, I feel fairly confident we will continue to use Slack as a communication tool. They continue to improve their software and add value to its use within our office. Customer service delivers, which is an absolute must. Looking forward to how they improve.
Anonymous | TrustRadius Reviewer

Webex App

Webex App 6.9
Based on 7 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Usability

Slack

Slack 9.2
Based on 28 answers
As long as you use the basic chat features and nothing more, it really is super easy to understand and use. Once you want to take advantage of some of the more advanced features and capabilities, that's when things get complicated. Anyone who has use SMS or a chat program before will be able to figure out the basics though, so rolling this out should be relatively straightforward and not required exhaustive training. Teaching chat etiquette is something else though.
Anonymous | TrustRadius Reviewer

Webex App

Webex App 8.8
Based on 353 answers
As I’ve mentioned before, Webex App's usability is the worst. I hate using it. It needs a fundamental rethink to make the design much more accessible. Look it gives me a headache from a UI/UX perspective. I want this app to get better but I hate using it. I wish we used Zoom
Anonymous | TrustRadius Reviewer

Reliability and Availability

Slack

No score
No answers yet
No answers on this topic

Webex App

Webex App 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Performance

Slack

No score
No answers yet
No answers on this topic

Webex App

Webex App 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Support Rating

Slack

Slack 7.6
Based on 122 answers
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
Anonymous | TrustRadius Reviewer

Webex App

Webex App 8.5
Based on 392 answers
It's a fantastic product, but nothing is perfect, and there's always room for improvement, hence the 9/10. The integrations, the application available from the application itself, and API make this a well-supported solution for any organisation. Cisco also allows you to raise support cases specifically for Webex App (subject to support contracts, I presume), ensuring that these go to the correct team after opening the case.
Anonymous | TrustRadius Reviewer

In-Person Training

Slack

No score
No answers yet
No answers on this topic

Webex App

Webex App 9.1
Based on 2 answers
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
Abderrahim Benslimane | TrustRadius Reviewer

Online Training

Slack

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.6
Based on 2 answers
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
Abderrahim Benslimane | TrustRadius Reviewer

Implementation Rating

Slack

Slack 10.0
Based on 4 answers
It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
Anonymous | TrustRadius Reviewer

Webex App

Webex App 9.0
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Alternatives Considered

Slack

Slack has expanded functions and much better connection. Slack is heavily customizable whereas 3CX and Google Chat are standard across the board. To my knowledge 3CX and Google Chat do not have the thread function, expanded reactions function, group channels vs group messages, profile photos/titles for users, or customized viewing preferences
Anonymous | TrustRadius Reviewer

Webex App

I think Webex App is somewhat better than other video conferencing apps due to following reasons -
  • Better quality of recorded sessions
  • Better in terms of options for meeting customization
  • Can be integrated with Outlook
  • Ease of use
It does not mean that other meeting apps are not good, they are also very useful, but in the above mentioned areas, I find Webex App better in performance.
Anonymous | TrustRadius Reviewer

Scalability

Slack

No score
No answers yet
No answers on this topic

Webex App

Webex App 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Return on Investment

Slack

  • Positive -> Easier collaboration as and when required with the ease of use of the tool.
  • Negative -> Too much communication (partly because of the ease of use) which might result in introducing a lack of structure and makeing it overly informal.
Anonymous | TrustRadius Reviewer

Webex App

  • We have a different approach because we are working in the Education field. Many students use now Webex in their jobs.
  • Many teachers have now good skills for online education due to Webex conferences.
  • Our students have good jobs and they manage to access Universities due to our Webex conferences.
Anonymous | TrustRadius Reviewer

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