Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Slack
Score 9.0 out of 10
N/A
Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…
$0
per month per user
Webex App
Score 8.1 out of 10
N/A
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
$0
user/month
Pricing
SlackWebex App
Editions & Modules
Free
$0
Pro
$7.25*
per month per user
Business+
$12.50*
per month per user
Enterprise
Contact Sales
Basic Plan
$0.00
user/month
Meet Plan
$13.50
user/month
Meet + Call Plan
$25.00
user/month
Enterprise Plan
Contact Sales
Offerings
Pricing Offerings
SlackWebex App
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.
More Pricing Information
Community Pulse
SlackWebex App
Considered Both Products
Slack
Chose Slack
Slack is great for communicating with our remote team across the country. It keeps our teams connected when working on multiple projects and initiatives. Slack has more connectivity options than Google Meet, making it a valuable tool. Since we use other products, integration is …
Chose Slack
None of the competition coming from the Microsoft or Cisco provide the user experience of today's consumerized social media. Slack, on the other hand, is fully on par with the best and most known social media applications that consumers use. Consumerization of IT shows here as …
Chose Slack
Microsoft Teams is mostly for working in development teams and really not suitable as normal day to day messaging/collaboration tool.
Skype for Business is reliable but not suitable for code management and has very high costs for movement to cloud.
Cisco Teams is mostly suited …
Webex App
Chose Webex App
I know a lot of other similar products but I didn't use any of them. So I can't really compare how Webex Teams stacks up against them. Microsoft Teams, Slack, Hangout, etc... What I can say is, Webex Teams is greatly integrated in Cisco Unified communication experience. You can …
Chose Webex App
We selected WebEx [(formerly Webex Teams)] primarily because we were already a WebEx customer. We were looking for a way to bring employees working remotely closer together and this type of platform seemed to fit the bill. We started testing with Slack and saw the benefits. …
Chose Webex App
Slack is very vanilla compared to what Webex Teams can do. The built-in Meetings in Teams allows for one less step when people are trying to collaborate. MS Teams is comparable but does not have all the built-out functions with regards to the meeting component.
Chose Webex App
Honestly, I think Slack might be better than Webex when it comes to document sharing and the chat feature (DMs and groups). I love the "channel" concept. But Slack does not stand up against Webex when it comes to integrating features such as phone call/device connection. If …
Chose Webex App
Webex has a simple-to-use interface, whereas Microsoft Teams can become easily cluttered and Slack can be lacking features. Creating quick team spaces looks pleasant and is easy to use on Webex.
Chose Webex App
Slack is much better - search, performance, features
Chose Webex App
Webex App is our preferred choice for internal communication and conferencing solutions due to its suitability and quality.
Chose Webex App
Webex was the incumbent and I had no influence. Webex is enterprise - caliber and in many ways indistinguishable from the others, though it does seem to be slightly less reliable, as previously mentioned I find myself hitting "dead ports". MS Teams offers some very …
Chose Webex App
Security aspects applied in all ways of communications, as voice, chat and video, as well as collaboration when you must escalate from a chat discussion to a meeting, or when sharing a document on line or you screen, Webex App offers it natively. Your content is protected, no …
Chose Webex App
I still actually use both MS/Cisco Teams daily. I've been doing so long it almost feels natural and I mostly have muscle memory as to which contacts are on which platform. Teams between Cisco and MSFT have a similar look and feel but you definitely notice a much tighter …
Chose Webex App
Easy to use without any complications. The quality of calls is always better when compared to others. User-friendly, it can be easily explained to a customer for one-time use and there are no glitches or downtimes faced. Highly secured without any breach of privacy Wide …
Chose Webex App
I currently use both MS Teams and Cisco Webex Teams as our company has recently merged. I can say that overall, I love MS Teams way more than Webex teams. The interface feels smoother, the integration with other apps is better (SharePoint, flow, Powerapps, OneNote, etc). and …
Chose Webex App
Now, these softwares have their own pros and cons but the fact that Webex has a clean interface for IT professionals gives it a strong stand before any of them. It is very likely that the upcoming years will be Webex's year as the growth and development rate of the software is …
Chose Webex App
Lately, Webex is adopting many features of MS Teams. Both platforms can be used interchangeably, really depends on the participants and which platform is more compatible with all so that we can expect [fewer] problems for the planning and also during the execution of the meeting.
Chose Webex App
Since Webex app is a centralized app, it has made things easier for everyone. You can send files, start conversation within a chat, so that many variables make it richer.
Chose Webex App
Google Meet doesn't have much features, its a simple video conferencing web application. I don't think we can even annotate in it, let alone record sessions. Every Meeting invite I create is different, so there is no permanent address for the User. And there is no option for …
Chose Webex App
- Worldwide used by companies - It is very useful for remote access (for network supporters) - It is perfect for environments where the network has Cisco devices, it doesn't mean that other brands aren't suitable. - You can record the meetings, and training and use them for a …
Chose Webex App
Webex App gave us the opportunity to build teams and communicate information just in the specific team or share it with all colleagues. It is also good to discuss in teams, may start a conference when needed, and the use of whiteboard to clarify some processes. Also, we see …
Chose Webex App
In [the] German part of my organization, where I work, for long years Webex was the only tool for video calls, but also used as [a] main text communication tool for instant/ad hoc messaging. Recently MS Teams was added (and also used in other org. units of group). I value more …
Chose Webex App
One big thing that we enjoyed with the Webex app was the ability to not have to create a new account for every single cloud instance we would be taking part in. That was one large limitation we experienced within the Microsoft Teams application. Logging into different cloud …
Chose Webex App
To be honest, sometimes I still use it but what makes me stay with Webex App is I'm familiar with it.
Chose Webex App
Comparable just costs a lot more.
Chose Webex App
Cisco Webex Teams I feel is best of breed and feature-rich. There were no features that a competitor had that Cisco Webex Teams did not. Through many acquisitions, we ended up with a plethora of collaboration tools, and because we were already a large Cisco customer, the …
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
SlackWebex App
Project Management
Comparison of Project Management features of Product A and Product B
Slack
7.9
405 Ratings
0% above category average
Webex App
7.9
551 Ratings
0% above category average
Task Management7.8255 Ratings7.7309 Ratings
Gantt Charts7.061 Ratings7.2140 Ratings
Scheduling7.9210 Ratings8.1425 Ratings
Workflow Automation7.9230 Ratings7.5204 Ratings
Mobile Access9.2392 Ratings8.8517 Ratings
Search8.2390 Ratings8.1433 Ratings
Visual planning tools7.3150 Ratings8.1228 Ratings
Communication
Comparison of Communication features of Product A and Product B
Slack
8.6
415 Ratings
7% above category average
Webex App
8.5
595 Ratings
6% above category average
Chat9.7415 Ratings8.8585 Ratings
Notifications8.9411 Ratings8.6576 Ratings
Discussions9.2402 Ratings8.7528 Ratings
Surveys8.1250 Ratings8.5282 Ratings
Internal knowledgebase7.7251 Ratings8.1260 Ratings
Integrates with GoToMeeting8.6111 Ratings8.2151 Ratings
Integrates with Gmail and Google Hangouts8.5184 Ratings8.7175 Ratings
Integrates with Outlook8.4122 Ratings8.6382 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Slack
8.4
389 Ratings
4% above category average
Webex App
8.2
509 Ratings
1% above category average
Versioning8.0187 Ratings7.8297 Ratings
Video files8.6345 Ratings7.8436 Ratings
Audio files8.6340 Ratings8.3437 Ratings
Document collaboration8.1271 Ratings7.8411 Ratings
Access control8.2253 Ratings8.5317 Ratings
Advanced security features8.2215 Ratings8.1323 Ratings
Integrates with Google Drive8.8213 Ratings8.4168 Ratings
Device sync9.2276 Ratings8.5293 Ratings
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SlackWebex App
Small Businesses
Stackby
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Score 9.6 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SlackWebex App
Likelihood to Recommend
9.3
(415 ratings)
8.4
(661 ratings)
Likelihood to Renew
9.4
(20 ratings)
8.6
(26 ratings)
Usability
9.9
(29 ratings)
8.9
(392 ratings)
Availability
-
(0 ratings)
7.7
(9 ratings)
Performance
-
(0 ratings)
8.2
(9 ratings)
Support Rating
1.0
(65 ratings)
7.9
(395 ratings)
In-Person Training
-
(0 ratings)
8.2
(3 ratings)
Online Training
-
(0 ratings)
8.6
(6 ratings)
Implementation Rating
10.0
(2 ratings)
8.8
(11 ratings)
Configurability
-
(0 ratings)
7.8
(10 ratings)
Ease of integration
-
(0 ratings)
7.9
(7 ratings)
Product Scalability
-
(0 ratings)
8.8
(8 ratings)
Vendor post-sale
-
(0 ratings)
8.3
(6 ratings)
Vendor pre-sale
-
(0 ratings)
8.4
(7 ratings)
User Testimonials
SlackWebex App
Likelihood to Recommend
Salesforce
I would definitely recommend Slack to everyone who needs a messaging platform for work. The thing that I most appreciate on Slack is the possibility of talking to my coworkers without using my personal number or personal apps. This way, I can separate what is work and what is not. Slack even has the option to mute notifications after work hours. I'm able to keep track of every project and discuss them in an easy and fast way. Another great thing is that you can keep and check the history of channels and groups, this way the discussions are never lost when someone joins the project in the middle of it or someone leaves, the history is always there. The only thing that bothers me in the platform is the system of threads, where you can easily lose the messages cause they look kind of hidden. If you have multiple subjects with someone and the person only responds in threads, it's very common to lose their messages.
Read full review
Cisco
The biggest use case I have for Webex is the public and private Spaces feature. It is so handy to have a single place where I can collaborate with team members on a single project. We can chat about new ideas and share files just on that specific project. That way I am not having to search email, or a Sharepoint site or a network drives for files. And I don't have to search through a separate chat log for ideas for this project. Add to that that I can use the Webex app on my PC, Mac, iphone and Android tablet and that makes it the killer app.
Read full review
Pros
Salesforce
  • Organize threads of project content - WAY easier than having multiple emails
  • Provide the ability for others to observe communication on projects or topics that they aren't directly involved in
  • Create a space to share universal business announcements
  • Create spaces for topics that are fun
Read full review
Cisco
  • High-quality, high-impact communications in our workflow.
  • It's great for sharing large documents, it doesn't slow down our communications.
  • The dark mode is excellent, it has a good image and seamless integration features.
  • We can record meetings, which is perfect for backing up any information that may be overlooked.
Read full review
Cons
Salesforce
  • While threads exist to keep conversations organized, managing and finding threads within channels can be cumbersome. Enhancements in thread management and search capabilities could be beneficial.
  • Slack has a limit on the size of files that can be directly uploaded. Increasing this limit or providing smoother integration with external file-sharing services could be beneficial.
  • Managing guest access can be cumbersome, and simplifying the process for inviting and controlling guest users would be beneficial.
  • Slack primarily operates within individual workspaces, making it challenging to collaborate across different workspaces. Enhancing features for inter-workspace communication could improve collaboration for organizations with multiple Slack instances.
Read full review
Cisco
  • The PIN message function is getting deleted after some time. I would prefer it to retain all PIN messages.
  • Option to add multiple quiet hours. This will allow me to set quiet hours for the whole weekend and not just the time range similar to weekdays.
  • Paste cells on messages. When I paste, for example, a 3x3 cell from a spreadsheet, the columns and rows are removed.
Read full review
Likelihood to Renew
Salesforce
As useful as Slack has become within our company, I feel fairly confident we will continue to use Slack as a communication tool. They continue to improve their software and add value to its use within our office. Customer service delivers, which is an absolute must. Looking forward to how they improve.
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Cisco
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Read full review
Usability
Salesforce
As long as you use the basic chat features and nothing more, it really is super easy to understand and use. Once you want to take advantage of some of the more advanced features and capabilities, that's when things get complicated. Anyone who has use SMS or a chat program before will be able to figure out the basics though, so rolling this out should be relatively straightforward and not required exhaustive training. Teaching chat etiquette is something else though.
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Cisco
Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
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Reliability and Availability
Salesforce
No answers on this topic
Cisco
I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.
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Performance
Salesforce
No answers on this topic
Cisco
Software loads and runs well. I like the ability to run the full app version, or, just run through a browser using a lightweight webex experience. In a pinch, this ability has saved my bacon when I had to connect in an emergency on a borrowed phone or computer
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Support Rating
Salesforce
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
Read full review
Cisco
The support team is quick in reverting to the issues faced, and it has multiple language support, which would be very helpful for some instances. Their expertise in resolving queries is instantaneous. Most of the common lags/issues in the application are identified and fixed with regular updates.
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In-Person Training
Salesforce
No answers on this topic
Cisco
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
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Online Training
Salesforce
No answers on this topic
Cisco
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
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Implementation Rating
Salesforce
It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
Read full review
Cisco
There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.
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Alternatives Considered
Salesforce
Microsoft Teams got very confusing for me with all of the tabs and different things to learn how to use it. I felt that Slack has a much cleaner look and makes it easy for anyone to learn how to use. I also like how it integrates seamlessly into our Google/mac workspace!
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Cisco
A lot of drops from calls/meetings frustrated me and my customers in some cases, but with Webex App, I see very less (or even null) drops, even when I am streaming HD content through my camera, even when I connected with the support team for other products for an explanation, they blame it on ISP even though my ISP gives around 200 Mbps speed, Webex App is miraculously never "affected" by ISP speed.
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Scalability
Salesforce
No answers on this topic
Cisco
Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.
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Return on Investment
Salesforce
  • Allowing our team to communicate, especially in a remote-first environment is invaluable
  • Sharing sensitive information securely is a great feature so we don't have to rely on other software
  • Direct communication with our clients through Slack Connect helps us reach a larger audience and therefore increases our opportunity for revenue
Read full review
Cisco
  • Cisco Jabber helped us develop a Business Continuity Plan in case of emergencies.
  • It allowed our employees to answer their office-phones remotely.
  • It saved us a 10.000$ investment every 4 years on the desk phones for only the Turkey office, possibly much higher figures on the global scale of Hilti.
Read full review
ScreenShots