What users are saying about

Catchpoint vs SolarWinds Pingdom

Catchpoint
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Top Rated
60 Ratings
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SolarWinds Pingdom
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Top Rated
71 Ratings
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Catchpoint

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Top Rated
60 Ratings
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Score 9 out of 100

Based on 60 reviews and ratings

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SolarWinds Pingdom

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Top Rated
71 Ratings
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Score 8.7 out of 100

Based on 71 reviews and ratings

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Attribute Ratings

  • Catchpoint is rated higher in 1 area: Support Rating
  • SolarWinds Pingdom is rated higher in 2 areas: Likelihood to Renew, Usability
  • Catchpoint and SolarWinds Pingdom are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.9

Catchpoint

89%
45 Ratings
8.9

SolarWinds Pingdom

89%
40 Ratings

Likelihood to Renew

9.1

Catchpoint

91%
1 Rating
10.0

SolarWinds Pingdom

100%
4 Ratings

Usability

5.5

Catchpoint

55%
2 Ratings
10.0

SolarWinds Pingdom

100%
7 Ratings

Performance

Catchpoint

N/A
0 Ratings
6.0

SolarWinds Pingdom

60%
2 Ratings

Support Rating

8.9

Catchpoint

89%
48 Ratings
7.9

SolarWinds Pingdom

79%
38 Ratings

Likelihood to Recommend

Catchpoint

Experience testing. We have many many many forms that require the user step thru certain sequences to get to specific places to enter in the information. Once achieved, the user must use that information to perform other actions that must be frequently tested for response time and information accuracy. Once the first several forms are completed, they will in turn effect the outcome of the other actions. CP allows us to test each step of the experience and allows us to focus on specific actions and results. CP is not well suited to test environments that are ever changing as it is not as modularized as it can be. In environments that constantly change, it is difficult to keep CP up to date.

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Anonymous | TrustRadius Reviewer
Verified User
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SolarWinds Pingdom

I've found Pingdom to be the best solution for relatively simple uptime checks when you need a reliable way to run those checks and alert on failures. I haven't used their transaction monitoring or Real User Monitoring features but it may be great at those too.

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Ryan Park | TrustRadius Reviewer
Ryan Park
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Pros

Catchpoint

  • Performance Chart Metrics: series of graphs and a chart summary. The number of graphs drawn depends on the metrics and settings chosen for the chart.
  • Catchpoint synthetic test that will be set up target an endpoint or URLS
  • Catchpoint Real User Monitoring (RUM) collects data from users browsing our sites via a JavaScript snippet.

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Habtamu Asfaw | TrustRadius Reviewer
Habtamu Asfaw
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SolarWinds Pingdom

  • Monitoring as many websites as we can throw at it.
  • Customer Service has been extremely great with quick responses and resolution.
  • The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.

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John Birks | TrustRadius Reviewer
John Birks
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Cons

Catchpoint

  • Adding an endpoint to be monitored requires a lot of steps (since there are a lot of functions and features). A quick-add feature would be nice. If the settings are similar, the interface allows you to duplicate an existing setup and tweak the settings.

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Anonymous | TrustRadius Reviewer
Verified User
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SolarWinds Pingdom

  • sometimes sends false alerts
  • there should be some threshold value for when an application is not reachable, it should alert after 30 seconds and keep sending hello packets for those 30 seconds and if still there is no response, then it should send the alert.
  • too many unwanted metrics.

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Fazal Azeem | TrustRadius Reviewer
Fazal Azeem
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Pricing Details

Catchpoint

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Catchpoint Editions & Modules

—
Additional Pricing Details
- White glove migration services - Annual subscription - Professional Services - Competitive Benchmarking

SolarWinds Pingdom

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$14.95 per month

SolarWinds Pingdom Editions & Modules

Edition
Synthetic Monitoring$101
Real User Monitoring$101
EnterpriseCustom Pricing
  1. per month
  2. none
Additional Pricing Details
—

Likelihood to Renew

Catchpoint

Catchpoint 9.1
Based on 1 answer
Great and convenient to use.

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Anonymous | TrustRadius Reviewer
Verified User
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SolarWinds Pingdom

SolarWinds Pingdom 10.0
Based on 4 answers
Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.

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Ted White | TrustRadius Reviewer
Ted White
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Usability

Catchpoint

Catchpoint 5.5
Based on 2 answers
It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

SolarWinds Pingdom

SolarWinds Pingdom 10.0
Based on 7 answers
Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.

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Anonymous | TrustRadius Reviewer
Verified User
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Performance

Catchpoint

No score
No answers yet
No answers on this topic

SolarWinds Pingdom

SolarWinds Pingdom 6.0
Based on 2 answers
Interface is unnecessarily complicated and frequently responds slowly.

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Ted White | TrustRadius Reviewer
Ted White
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Support Rating

Catchpoint

Catchpoint 8.9
Based on 48 answers
I have supported 20-30 different vendor tools in my career and Catchpoint, by far, has the best customer service that I have ever experienced. They are very responsive and thoroughly track and provide visibility on progress. Their level one resources are generally very knowledgeable. Also, support is more than happy to join bridge calls to help troubleshoot application issues if requested. Finally, the scope of service provided by support is not just typical support activities - they will also help in creating new monitors, providing training/education, etc... I am extremely happy with Catchpoint support!

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Anonymous | TrustRadius Reviewer
Verified User
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SolarWinds Pingdom

SolarWinds Pingdom 7.9
Based on 38 answers
Customer service from Solarwinds has always been stellar. We've never gone unnoticed, even though we're currently within their tail segment. They're a great partner to us and indeed an important one. When we've had to submit a ticket, we've always received a response within 24 hours. I'd highly recommend SolarWinds to any organization with a server network

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Anonymous | TrustRadius Reviewer
Verified User
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Alternatives Considered

Catchpoint

Primary reason we went with Catchpoint is that they offered us actual backbone testing locations. All the other features like a filmstrip and traceroutes have been very beneficial as well and were not available in the competitors' solutions.

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Brian Gill | TrustRadius Reviewer
Brian Gill
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SolarWinds Pingdom

Some of the products mentioned here are much more "holistic solutions" for monitoring, analyzing, logging, alerting, etc., but for the use case, we use SolarWinds Pingdom. I think that SolorWinds Pingdom is much simpler and friendlier for configuring and maintaining. We selected SolarWinds Pingdom for this case due to our previous acquaintance which left a good impression on us.

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Yaniv Vararu | TrustRadius Reviewer
Yaniv Vararu
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Return on Investment

Catchpoint

  • The ROI has been very good with this product, we have seen multiple folds of time-saving by using this tool and preempting any risk associated with non-performant times of our server, hence increasing the team's capability to respond to certain downtime scenarios and the level of action that needs to be taken.
  • Catchpoint’s observability solution makes it easier to have global visibility of our website's performance and to fix issues quicker
  • I don't have any negatives, every good product comes with a cost, that is the fact but the Catchpoint tool has ultimately improved our ROI much beyond the changes that we pay

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Anonymous | TrustRadius Reviewer
Verified User
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SolarWinds Pingdom

  • Makes sure people trying out Quepid.com don't experience broken onboarding experiences.
  • Confidence that when I bring up a demo for a customer, it is up and responding!
  • Keeps my cloud-deployed services "warm" by hitting them every minute, so when I go to hit them, they are up and running.
  • Confidence in your infrastructure.

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Eric Pugh | TrustRadius Reviewer
Eric Pugh
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Screenshots

Catchpoint

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