Catchpoint vs SolarWinds Pingdom | TrustRadius

What users are saying about

Score 8.3 out of 10

Based on 7 reviews and ratings

Score 8.5 out of 10

Based on 42 reviews and ratings

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Pros

Reporting
Customized scripts

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Verified User

Employee in Information Technology

Retail Company, 10,001+ employees

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Monitoring as many websites as we can throw at it.
Customer Service has been extremely great with quick responses and resolution.
The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.

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Owner

All Out AdsMarketing & Advertising, 11-50 employees

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Cons

Would like Catchpoint to replace awful canned scheduled reports with customized ad-hoc reports built from the Performance tab.
Pricing for Catchpoint Points is too high. Limits the number of tests we use.

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Verified User

Manager in Information Technology

Computer Hardware Company, 5001-10,000 employees

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An easy way to update a mass group of alerts instead of one-by-one edits
Our less IT-oriented teams sometimes have a hard time understanding what the alerts mean, but that is a user education issue we should probably address ourselves to better explain purposes of alerts.

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Verified User

Project Manager in Engineering

Computer Software Company, 11-50 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

SolarWinds Pingdom 10.0

Based on 4 answers

Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.

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Sr. Mgr., Information Systems Production Operations

hawkeye Channel by VistexComputer Software, 501-1000 employees

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Usability

Catchpoint 7.0

Based on 1 answer

It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.

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Verified User

Analyst in Quality Assurance

Internet Company, 201-500 employees

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SolarWinds Pingdom 9.6

Based on 6 answers

Usability is good. Portability is also good. I am able to place this on various VMs in the DC and use that to help determine what areas to concentrate on. It also helps to find issues prior to a window that I can identify as not being part of the work to be performed and that the customer needs to address.

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Network Consulting Engineer

CiscoComputer Networking, 10,001+ employees

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Performance

No score

No answers yet

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SolarWinds Pingdom 6.0

Based on 2 answers

Interface is unnecessarily complicated and frequently responds slowly.

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Sr. Mgr., Information Systems Production Operations

hawkeye Channel by VistexComputer Software, 501-1000 employees

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Support Rating

Catchpoint 8.9

Based on 6 answers

Whenever asked for, the representatives would jump onto a call and help us out with ongoing issues without any trouble.

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Verified User

Employee in Information Technology

Retail Company, 10,001+ employees

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SolarWinds Pingdom 8.5

Based on 17 answers

Have always had very fast, smart, and professional help from the support teams. They have always quickly resolved my issues and helped me get the right sized package of services to meet our current business needs. Overall the support has been some of the best I get from SaaS software.

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Patrick Flanagan

SVP, Digital Development, Operations & Strategy and Data Protection Officer (DPO)

Simon Property GroupReal Estate, 5001-10,000 employees

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Alternatives Considered

We are an ex-Keynote customer and an ex-Gomez customer. Catchpoint is better than both of those platforms.

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Verified User

Manager in Information Technology

Computer Hardware Company, 5001-10,000 employees

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The detailed reporting and website uptime monitoring is something other tools don't provide. You don't want to get a call from a client or customer that your site is down, or lose sales if it brings in sales to you.You get recommendations on how to enhance the page performance, breakdown of content type for the page, requests by domain, file requests, everything

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Digital Marketing Strategist

California SEO ProfessionalsMarketing and Advertising, 1-10 employees

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Return on Investment

It's very helpful to run tests after a deployment or release, so we can quickly see at the results before investing time on testing manually or running other tools.
It provides alerts, so we can be aware of errors even during the weekends (when our engineering team is not usually looking at the application).

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Verified User

Analyst in Quality Assurance

Internet Company, 201-500 employees

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Excellent site monitoring allowing us to take necessary steps instantly to address outage or downtimes, thus keeping steady up time for our website customers
Detailed enough to get reasons of outages, which then lets us liaise with 3rd parties if necessary and to even get compensations in the event of missing SLAs
Negative: we still need to rely on our technical team to understand the reports from Pingdom

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Verified User

Account Manager in Information Technology

Apparel & Fashion Company, 1001-5000 employees

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Screenshots

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Catchpoint Editions & Modules

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Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

SolarWinds Pingdom Editions & Modules

Edition

Synthetic Monitoring	$10¹
Real User Monitoring	$10¹
Enterprise	Custom Pricing

per month

Additional Pricing Details

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