Catchpoint vs. SolarWinds Pingdom

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Catchpoint
Score 8.5 out of 10
N/A
Catchpoint is an Internet Resilience solution offering services for retailers, Global2000, CDNs, cloud service providers, and xSPs that help increase their resilience by catching any issues in the Intenet Stack before they impact their business. Catchpoint's Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high-fidelity data, and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless…N/A
SolarWinds Pingdom
Score 7.6 out of 10
N/A
SolarWinds Pingdom is a website uptime monitoring and alert tool, with additional reporting and Real User Monitoring capabilities. Pingdom is part of SolarWinds’s DevOps package, enabling full-stack monitoring as a service.
$14.95
per month
Pricing
CatchpointSolarWinds Pingdom
Editions & Modules
No answers on this topic
Synthetic Monitoring
$10
per month
Real User Monitoring
$10
per month
Enterprise
Custom Pricing
Offerings
Pricing Offerings
CatchpointSolarWinds Pingdom
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details- White glove migration services - Annual subscription - Professional Services - Competitive Benchmarking
More Pricing Information
Community Pulse
CatchpointSolarWinds Pingdom
Considered Both Products
Catchpoint
Chose Catchpoint
Catchpoint offers a complete platform. You get different options of synthetic monitoring in one place, kinda what we were going after. Web Transaction, Network Tests, Mobile Tests, HTML Code, API Tests, DNS Tests, SMTP Tests, IMAP, BGP, etc. The list goes on and on. This …
SolarWinds Pingdom

No answer on this topic

Top Pros
Top Cons
Best Alternatives
CatchpointSolarWinds Pingdom
Small Businesses
SolarWinds Pingdom
SolarWinds Pingdom
Score 7.6 out of 10

No answers on this topic

Medium-sized Companies
Cisco ThousandEyes
Cisco ThousandEyes
Score 9.0 out of 10
Cisco ThousandEyes
Cisco ThousandEyes
Score 9.0 out of 10
Enterprises
Nexthink
Nexthink
Score 9.1 out of 10
Nexthink
Nexthink
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CatchpointSolarWinds Pingdom
Likelihood to Recommend
8.5
(54 ratings)
6.9
(65 ratings)
Likelihood to Renew
8.3
(2 ratings)
10.0
(4 ratings)
Usability
7.8
(3 ratings)
10.0
(7 ratings)
Performance
-
(0 ratings)
6.0
(1 ratings)
Support Rating
9.7
(54 ratings)
6.8
(54 ratings)
Implementation Rating
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
CatchpointSolarWinds Pingdom
Likelihood to Recommend
Catchpoint Systems Inc
A Solid product, provides meaningful accurate data results from synthetic monitoring. Catchpoint as a vendor has acted as a reliable business partner and promotes good relationship with customers and provides them with meaningful support. Support engineer and account manager make efforts to maintain helpful relationship for services offered. Been able to work with us to provide input for code changes and enhancements for payload used for synthetics.
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SolarWinds
I believe the scenarios we used it for were quite well covered, from the executive perspective. The downtime alarms worked very well and were easy to setup, uptime monitoring tools were clear and easy to use, even for non-technical people (C-level) and the SLA management tools allowed us to spend less time, and have less friction, with our clients
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Pros
Catchpoint Systems Inc
  • Easy to login with SSO
  • Easy to review the test runs over the last hour or specific time period
  • Easy to check the results of any Catchpoint test that ran. This helps to understand why the test results may or may not be what is expected
  • I can't wait for the new Symphony UI to be completed because it is so much richer that the previous UI
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SolarWinds
  • The alerts are very responsive offering quite detailed timing information
  • The UI for reports is very clear and set up of reports is very intuitive
  • Customer service was good when there were problems - e.g. lapsing billing causing reporting to go down
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Cons
Catchpoint Systems Inc
  • Script recording could be more stable. Should be as smooth as chrome developer recording.
  • Needs a way to modularize the code so we don't have to repair in broad sections when it breaks because of some unplanned code change on our end.
  • How about a tutorial on selenium as relates to Catchpoint.
  • Some of the functions could have better descriptions.
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SolarWinds
  • The PagerDuty integration could be a lot better. When you use the PagerDuty integration, it doesn't send any information about which check failed! It just sends a message like "Timeout (> 30s)" -- this isn't very helpful when we have hundreds of checks. We've worked around this by using both the PagerDuty and Slack integrations and having them both post to the same Slack channel. But this means that when an engineer is paged from PagerDuty, they have to go to Slack (or Pingdom) to find the details about the page; it's not available on the page itself.
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Likelihood to Renew
Catchpoint Systems Inc
we are heavily dependent catchpoint system for the following functions * Detect end-user availability/performance-related problems * Ensures
service level objectives (SLO) are met, that prevents service level
agreement (SLA) breaches * Identify and understand the cause of any
network connectivity or application level issue * Improves the
availability and response time service levels
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SolarWinds
Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
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Usability
Catchpoint Systems Inc
It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.
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SolarWinds
Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.
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Performance
Catchpoint Systems Inc
No answers on this topic
SolarWinds
Interface is unnecessarily complicated and frequently responds slowly.
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Support Rating
Catchpoint Systems Inc
Catchpoint's customer support has been very impressive. They are always available when we needed help with setting up any tests that may also include help with scripting. They held an in-person workshop in our office to help train our internal resources with the scripting, dashboards, and metrics.
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SolarWinds
Support responded the same day to my query, as I was setting the product up but couldn't find the setting I needed. This was successfully resolved in a short time frame, so I was pleased with how quickly we were able to get this resolved. I haven't needed to contact support since.
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Implementation Rating
Catchpoint Systems Inc
very easy to implement as the product is user-friendly
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SolarWinds
No answers on this topic
Alternatives Considered
Catchpoint Systems Inc
Primary reason we went with Catchpoint is that they offered us actual backbone testing locations. All the other features like a filmstrip and traceroutes have been very beneficial as well and were not available in the competitors' solutions.
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SolarWinds
  1. PRTG Network Monitor was a far more complicated tool to use and set up albeit it does both Internal and External monitoring. The setup wasn't intuitive and there are too many configuration options to complete to form an alert
  2. Amazon CloudWatch is specific to AWS resources and cannot be easily use outside of the AWS Ecosystem
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Return on Investment
Catchpoint Systems Inc
  • The ROI has been very good with this product, we have seen multiple folds of time-saving by using this tool and preempting any risk associated with non-performant times of our server, hence increasing the team's capability to respond to certain downtime scenarios and the level of action that needs to be taken.
  • Catchpoint’s observability solution makes it easier to have global visibility of our website's performance and to fix issues quicker
  • I don't have any negatives, every good product comes with a cost, that is the fact but the Catchpoint tool has ultimately improved our ROI much beyond the changes that we pay
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SolarWinds
  • Honestly, we have 4 other products that overlap this functionality whose organizations provide far superior support. At this point it is an unnecessary expense.
  • In my opinion, their lack of support responsiveness and commitment has impacted our IT agility.
  • Its time to explore other alternatives.
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ScreenShots

SolarWinds Pingdom Screenshots

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