The best paid complete CRM solution with several additional features like Desk, Mail, Books, Custom Apps, etc.
September 13, 2021
The best paid complete CRM solution with several additional features like Desk, Mail, Books, Custom Apps, etc.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Zoho CRM
We are using Zoho CRM to capture all our leads from our website, assist our website visitors through the live channel and provide support to our existing customers through the Desk feature. We organize the Leads in an orderly manner, pursue the hot leads to convert them into deals, and make sure we are not missing any sales channel. Our Customer journey has improved drastically, and we now have more happy customers and very few disgruntled ones. Currently, only the sales and support team are using the software but future plans are to have Zoho implemented all across the organization.
- Leads capture through forms.
- Sales and Deals Funnel tracking.
- Live Chat Feature for website visitors.
- Ticketing feature for customer issues.
- Able to build custom apps.
- Free features need to be increased so that startups are properly able to use the CRM features without worrying about the cost.
- Easy accessible Demo Videos need to be available with each feature for new users.
- Reduce the number of apps by consolidating as a new user is suddenly overwhelmed with the large number of apps at different URLs.
- We are a new startup and growing rapidly, hence we have been able to capture more then 200-300 leads in the past few months using the Zoho Forms.
- Our live chat option was pathetic before using the Zoho CRM, hence now we are able to immediately respond to tens of queries on a daily basis using the mobile app.
- Once Leads were captured, converting them into deals was not being tracked professionally before using Zoho CRM, but now thanks to Zoho CRM deals funnel, we are able to onboard more than 50 customers smoothly over the past few months.
If you look at the complete number of features that Zoho CRM is offering, then Zoho CRM is an easy winner against the ones we have previously used. The User Interface is also superb as all the features are easily viewable and usually just a click away from the home page.
Do you think Zoho CRM delivers good value for the price?
Not sure
Are you happy with Zoho CRM's feature set?
Yes
Did Zoho CRM live up to sales and marketing promises?
Yes
Did implementation of Zoho CRM go as expected?
Yes
Would you buy Zoho CRM again?
Yes