Competitive, but needs work
May 29, 2019
Competitive, but needs work
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Virtual Office
We are using 8x8 at three out of our sixty branches across the country. We do basic routing, including Hunt Groups & Queues. The total number of users on the system is around thirty. Most of the business in our industry is conducted over the phone, and it is important for the branches to have a stable Phone service.
- Easy to use interface.
- Well categorized settings.
- Built on custom code/environment.
- Plugins/APIs/Integrations.
- The support Center/Ticketing system need to be improved.
- We've had constant issues of things not taking effect under the user portal.
- Cheaper than the previous solution.
- The cloud service is a plus.
- Little to no maintenance needed.
RingCentral is well worth looking into if you're looking for a contact center with the possibility of integration into hundreds of other platforms. Great support and a very user-friendly platform.
Genesys is much more expensive and requires an MPLS circuit if you're using the PureConnect service. It is not a fully cloud-based solution, but has many more options and settings if you're looking for an Enterprise Contact Center solution.
Genesys is much more expensive and requires an MPLS circuit if you're using the PureConnect service. It is not a fully cloud-based solution, but has many more options and settings if you're looking for an Enterprise Contact Center solution.