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Adobe Sign...Kinda Changed My Mind
September 12, 2023

Adobe Sign...Kinda Changed My Mind

Jeff Keeney | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Acrobat Sign

The primary function of Adobe Acrobat Sign was to fill our need for software that can be utilized for quotes and legal agreements and signatures. The product must be easy to use with plug in templates that can be modified easily. Additionally, it must have layered authorization capability and integrate into our CRM.
  • Builds on very familiar Adobe platform
  • Signatures are easy to use
  • Easily editable templates
  • Enterprise security is top notch
  • Builds on Adobe platform so it is easy to utilize, but many features require enterprise subscription.
  • Integrations available but your CRM integration is only available with enterprise license.
  • Lots of templates but there are additional templates with enterprise only and there was no drag and drop editor.
  • Adobe captures some analytical metrics but many of the analytics we required were not available - specifically metrics related to how the tool converts and reduces use time by our team and the impact on clients.
  • Cloud Solutions
  • Scalability
The cloud solutions and scalability were two important factors for acquisition but having more access, user interface, and analytics were some of the items that drove us to choose another software tool when the forecast and review/usage were scheduled.
  • ROI was impacted by slow adoption metrics and rollout.
  • Cost was a factor when reviewing access levels to software, there were other options that provided more for less cost.
  • There was some pushback from staff and clients when the product was sunset but our choice for replacement quickly gained popularity and the data showed an increase in both conversion rate as well as a reduction in prep time and after sale time.
Anyone familiar with the Adobe pdf suite will find that this is a familiar and fairly simple software to utilize. However if you are looking for templates, and there are plenty, it is only with upgraded service that you get access to this as well as integration with your CRM.
Adobe Acrobat Sign was a deployed solution for signatures on agreements and quotes, as well as MOU's and other legal and solution based topics, for both internal and client facing systems. While there may have been a few speedbumps, the DEV team made sure integration was smooth and the average user only needed additional training on signatures and how the timestamp affects the document.

Do you think Adobe Acrobat Sign delivers good value for the price?

Yes

Are you happy with Adobe Acrobat Sign's feature set?

Yes

Did Adobe Acrobat Sign live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Adobe Acrobat Sign go as expected?

Yes

Would you buy Adobe Acrobat Sign again?

Yes

Using DocuSign for years and then Adobe Acrobat Sign, the decision to try PandaDoc was a surprise but they quickly captured our teams interest and eventually our business. The analytics, drag and drop features for template creation and the ability to modify documents on the fly led to a remarkable increase in conversions and a significant reduction in time by both staff and clients.
Organizations with heavy usage inside Adobe product suites will find adoption seamless. However as it is driven on Adobe's platform some users may face challenges but as a whole the same business philosophy drives this as other Adobe platforms - they want your business - all of your business and it presents challenges if you don't agree. Product inculturation has been successful for organizations like Apple and even BMW, but with the global economy it can provide an appearance of elitism, often duly earned, or present unnecessary hurdles for integration which always impacts adoption timing and usage. While I understand and agree (for the most part) with revenue driven product layering, I believe that easier integration and full product availability definitely affect both acquisition and retention numbers. Adobe has a mighty and well deserved pedigree, and if you are aware of and prepared for the challenges I listed - you will probably love this software. If you need to have an easier and larger adoption and rollout, there are other options that will be a better fit especially if one of your data points is monitoring the impact and efficacy of the software on your team's time, conversion metrics and the impact on your clients. Adobe doesn't appear fond of self report analytics. On a side note, Adobe is a HUGE corporation and I have managed several of their enterprise platforms and they are awesome at allowing access to and support of legacy products, but identifying direct support was moderately to extremely difficult and requires a patience and tenacity above what one might expect for a company with whom you contribute significant income for their products. In a time when a new software pops up by the minute, having the heritage of Adobe is rock solid but a little more flexibility would make this product more attractive. I would still recommend the product albeit with awareness and acceptance of aforementioned challenges.