ADP is truely my right hand!
Overall Satisfaction with ADP Workforce Now
We are currently looking to expand with ADP by implementing additional modules.
- User-Friendly; easy to navigate and provides training online via learning bytes or a full training course. Training or learning can be for the smallest task to larger complex instruction.
- When calling in either to general customer service or an account manager, the ADP team truly makes an effort to help resolve the concern or question in a timely manner.
- The ADP Team are good listeners before responding on the phone or via email.
- Benefit enrollments have a glitch for one-off enrollments 'life events'; the practitioner cannot change the default enrollment date without rejecting the enrollment and manually re-entering. Note: This is not an issue for annual open enrollments.
- Workflow messaging has some room for improvement.
- Time management has gone from a manual process to complete 100% managed in ADP. From initial time-off request, approval, and peer or management team overview, this has saved about 2 hours bi-weekly from a payroll standpoint. Branch Managers also save valuable hours managing time off for their teams.
In addition, ADP is always continuing to upgrade and improve what you already have. They really encourage customer feedback.
ADP Workforce Now Feature Ratings
Using ADP Workforce Now
Payroll
Time Off Management and Workflows
Verification of Employment
Benefit Self-Service Enrollments
Benefit Carrier to Carrier communications
Reporting for all of the above and more
For our purposes it is helpful (not required) to have a payroll background.
However, ADP has SO many learning options, live and recorded webinars, learning bytes and live customer support, that if you do not already know it, you can learn it!
ADP is full of resources!
- Payroll
- Paid leave accrual management and workflows
- Benefit self service, carrier to carrier agreements/management, open enrollments
- Customer support!
- Reporting and analytics
- Policy notification management, e-signatures, reminders and reporting of policies completed.
- New Paid Family Leave tax credits - Managing tracking of this via our time off features coordinated with payroll.
- Document Clouds for employee record keeping
- Recruitment and onboarding and integration to employee self-service set-up and required new hire documentation.
- Become eligible for additional Tax Credits
Evaluating ADP Workforce Now and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
ADP Workforce Now Implementation
- Implemented in-house
- Ensuring accrued paid leave was properly transferred, accounted.
- No 'issues' come to mind otherwise, well planned steps for implementation were handled directly with a dedicated ADP account specialist.
ADP Workforce Now Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success | Escalation required Slow Initial Response |
Open Enrollment was probably the biggest project that ADP helped me through our first year working with self-service in ADP.
They via virtual connection walked me through what I was doing right and what I needed to change. They are not judgmental when I make mistakes, they kindly walk me through the corrections and explain why the change should be what it is.
Using ADP Workforce Now
Pros | Cons |
---|---|
Like to use Relatively simple Well integrated Consistent Quick to learn Convenient Feel confident using | Lots to learn |
- Payroll
- Paid leave requests and approval
- benefit self service functions
- profile updates
- first time set up of benefit self service as an administrator took a bit of learning, however, not cumbersome.