Still A Top Player
February 19, 2020

Still A Top Player

Lisa Coleman | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now across our entire organization. We use it for payroll, benefits administration, recruiting, performance management and time and attendance. It is our go-to place for all things related to our employees.

Pros

  • They listen to customer feedback.
  • Each module "talks" to the other modules in the system easily.

Cons

  • Their payroll account reps seem overworked.
  • Some of their reps assume they know what your problem is without fully listening to what you, as the customer, has to say.
  • System glitches have caused some expensive payroll corrections.
  • It is an easy system for the employees to use for self-service, reducing the amount of time spent by practitioners handling minor employee-related tasks such as updating addresses or direct deposit information.
ADP Workforce Now is great for a small company moving to a medium-sized organization, but I feel a medium-sized company can quickly outgrow the WFN system.
  • Cognos
We try to pull data from ADP and move it to Cognos. There is a lot of manipulation that has to be done to the data before it is usable for Cognos.
ADP Workforce Now has a smoother flow of data and information across the system and between their customer service helplines that when I used Paychex. At my last company we were implementing UltiPro, which seemed to be a more robust system than ADP WFN, but the implementation was a nightmare and there were many delays and glitches.
ADP is well-suited for small to medium-sized organizations. They are a great way to combine several HR and finance functions. They also have improved their reporting module over the years and made it more user-friendly. However, they are less useful for larger organizations where they need mine lots of data from the system. In addition, the more practitioners there are the more overworked the account rep seems to get with a slow down in response and guidance or information being different depending on who asked.

ADP Workforce Now Feature Ratings

Employee demographic data
4
Employment history
8
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
3
Organization and location management
4
Compliance data (COBRA, OSHA, etc.)
6
Pay calculation
5
Support for external payroll vendors
Not Rated
Benefit plan administration
5
Direct deposit files
7
Salary revision and increment management
8
Reimbursement management
8
Approval workflow
6
Balance details
6
Annual carry-forward and encashment
6
View and generate pay and benefit information
9
Update personal information
8
View company policy documentation
8
Employee recognition
Not Rated
Report builder
6
Pre-built reports
7
Ability to combine HR data with external data
4
Performance plans
6
Performance improvement plans
6
Review status tracking
7
Review reminders
6
Multiple review frequency
Not Rated
Corporate goal setting
6
Individual goal setting
6
Line-of sight-visibility
Not Rated
Performance tracking
6
Job Requisition Management
7
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
7
Applicant Tracking
8
Notifications and Alerts
7

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