[In My Experience:] A Painful, Prolonged Implementation
October 05, 2021

[In My Experience:] A Painful, Prolonged Implementation

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now is used across the entire organization.

Pros

  • [It] potentially could streamline open enrollment for health insurance annually, if set up appropriately.
  • [It] houses and tracks all employee data in one software system for reporting.

Cons

  • Implementation - [in my experience,] we're still trying to get every aspect set up correctly after over two years.
  • [I think a] dedicated HR representative is necessary, but [in my experience, was] not provided or available ([during my experience,] once we threatened to leave, we finally got [a representative], [but then] they left ADP [and now,] we [are] struggling to get another).
  • [Because of my experience, I would appreciate] a dedicated payroll representative, who actually attends meetings instead of regularly cancelling them, [which has] not helpful.
  • [Because of my experience, I would like] a Time & Attendance representative who can help us resolve setup issues and troubleshoot errors, instead of just telling us to ignore them.
[In my experience,] we had no in-person training whatsoever. [I think] it would be extremely helpful.
[In my experience,] we've had no instruction/setup assistance. Again, [I think] if it were set up properly, it could be very beneficial for our company.
  • Time & Attendance
[In my experience,] it has been a terrible integration - [I] still [get] daily import errors that no one has yet (2 + years later) been able to help us to resolve.
Should ADP [Workforce Now] ever get set up correctly, I think that it could be very beneficial to our company. But, until that time, [I feel] this has been the most painful and prolonged implementation process that we have ever had to endure, with no end in sight.

Do you think ADP Workforce Now delivers good value for the price?

No

Are you happy with ADP Workforce Now's feature set?

No

Did ADP Workforce Now live up to sales and marketing promises?

No

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

No

As previously stated [in my experience], we [have] had no implementation training. [I believe] it was the worst software change we have ever endured.
I expect that if it can be set up correctly, it could be a very helpful tool. Our experience has been anything but that.

ADP Workforce Now Feature Ratings

Employee demographic data
6
Employment history
6
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
4
Organizational charting
2
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
8
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
5
Balance details
5
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
8
Update personal information
8
View company policy documentation
8
Employee recognition
Not Rated
Report builder
1
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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