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ADP has definitely worked for us and with us!
February 21, 2020

ADP has definitely worked for us and with us!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP for our basic payroll processing for all employees. When we have hourly employees it is also used to track their vacation and sick time off. ADP also handles all our tax reporting needs in regards to employment taxes.
  • Customer service.
  • Ease in processing basic payroll.
  • Submitting help tickets by email - not always going through.
  • Being able to display more than 4 weeks of reports at a time.
  • As a company that currently does not have a true HR department this has been very helpful in making sure payroll is handled correctly.
  • Using the tax support features has saved us hours in filling out IRS forms.
As we have previously used it as a larger company and now a smaller company it has worked well for us in both areas.
Since I have been using ADP it has worked well for our smaller employee base. The one issue we had was receiving incomplete instructions on adding a car allowance to one employee, as it was the first time we had done it. That was done through email, and it caused a w-2 to be incorrect. But when we called in for help the person was very knowledgeable and made sure it was done correctly.

ADP Workforce Now Feature Ratings

Not Rated
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.3
Pay calculation
9
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
9
Salary revision and increment management
10
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated