Item: ADP Workforce Now
Rating: 8
Author: Ann Rundle

Overall Satisfaction with ADP Workforce Now

Use Cases and Deployment Scope

Our Accounting and Human Resources departments use this product the most and find it innovative and constantly a work in progress to maintain a high standard of user friendly programming. They are open to suggestions and thrive to excel. Our Service Team is especially knowledgeable and helpful. Their experience is priceless to me personally as I had limited knowledge of how to use the new Time & Attendance module we recently implemented. They are vital to the success of my department in particular (Payroll). Sanjanette P, Joe P, Ernest C, Tanzie A are among the ADP members that I have learned so much from, that I am eternally grateful. The custom reporting team is exceptional and among the most patient and diligent folks I have worked with. Thank you for the opportunity to share my perspective with you.

Pros and Cons

Pros

Knowledgeable and thorough.
Excellent follow through.
Provides backup info and links to further assist the task in question.
They strive for and achieve excellent customer service.

Cons

The EET module does not communicate with WFN and it gets increasingly frustrating when codes and information do not align, requiring a LOT of manual correction.
Sometimes an update will push through will little explanation of how to use it. Most recently, the Home Page Customize option. Even though there was a webinar for it, it didn't allow all of us to access it in the manner suggested (there was a Service Connect ticket we issued in regard to this if you wanted to refer to that for more info).
The Home Page does not allow us to link our Job Postings to our website for direct application for a posted position.
Reporting in WFN gets tricky and confusing. I don't always know what is going to show up when I enter Regular Hours as an option on a new report. It doesn't include the items I thought would be included (i.e. Evening and Night shifts, not just Day shift). This goes for OT as well. Additional columns have to be created in order to gather all the information.
WFN reports do not allow for information to be pulled from different areas within WFN without skewing the information. For instance, if most of the information is needed from pay statements, but I want terminated employees included, the report skews the terminated employees.
Because some of the information in a WFN report comes from pay statements, that report cannot be run by date range.

Scalability

Due to the fact that the T&A system does not communicate with WFN is increasingly frustrating. As our company's needs grow, we need more fluid interaction between the two in order to produce certain results or progress with valid, accurate information.

Alternatives Considered

Some of my co-workers worked with Kronos in the past. When ADP told us that was the basis of the new EET system we transitioned to, it was found later that it is not the Kronos that they were familiar with and this led to some disappointment in functionality.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Support Rating

The tech team is outstanding. They are knowledgeable, patient and explain things so a layman with little to no experience can understand what is being done and why.

Likelihood to Recommend

If you have several different pay codes, this product is the way to go! The EET system doesn't always recognize the scenario you intended but allows for manual manipulation to make it accurate.
However, if changes are made to the time card totals, and not on the actual time card, this skews report information as well. We recently had a custom reported created and every time we got one thing right, it skewed other information. There was a Service Connect ticket for this as well. Custom Reporting actually worked on this from May until early September and the report is still useless to us. But they tried, Oh My Gosh did they try to make it work. Kudos to their diligence. It is unfortunate that all that time and money was wasted.

ADP Workforce Now Feature Ratings

Comments

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Jennifer Stone
(Vendor Representative) commented 3 years ago
Thank you for your feedback, Ann. We appreciate your partnership. We may be able to assist you regarding your reporting items, feel free to reach out to us directly at Ambassadornow@adp.com for next steps.

Let there be Light!!