Item: ADP Workforce Now
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

We use it for time and attendance for most of the company, and payroll for the whole company.

It creates more problems than it solved moving to ADP. You cannot rely upon the math, it is very clunky to use, help is questionable. It is very limited as to what it can do.

Pros and Cons

Not much

When multiplying the same 2 numbers you get different answers. But both are "right" per ADP.
Some reports give you too much info, which is a waste of paper and is not needed i.e. the Time Off Report. When I talked to them about it there wasn't anything they could do. Why do I need to know of an adjustment I made months ago on the current report. All I need is the beginning balance, changes within the period and the ending balance. Other reports aren't available in an easy to read, everything you need basis. I sent a copy from our old program on a Payroll Detail Report for one individual several weeks ago, and they were going to see if they could come up with something similar. I have not heard from them.
When setting up a new employee you need to go into several screens to finish entering all the data after you have "completed" the set up. We are in the middle of one time zone, but ADP cannot default our time zone, because some companies use several time zones. Rehires are even worse as ADP wants to put the old file info with the new file. They are two different "files". ADP also assumes home phone and banking info (to name a few) did not change, even though it has been 5 or 6 years since they were here. You have to read all the info in every tile to make sure it is accurate.
When setting up a garnishment/lien, you cannot put the goal in. You must save it then go to another place to put the goal in. There are a lot of places that this is the case. You can only do some of the info in one place then go somewhere else to finish it. There would be less room for errors if it was all in one place.
When an employee changes positions you have to change supervisor in two different places. Why can't they be linked together?
While ADP expects us to fully know and understand how the system works, they themselves barely know and understand their part. They do not understand how it interacts with other parts. For example setting up a new employee, Time & Attendance, Payroll.
I have been 5 - 6 months waiting for the manager to call me back in regards to an issue I was having. He was going to help me with it. The last I heard was "give me some dates you are available" I did two weeks worth, with follow-up emails on my part. No response from him.

Return on Investment

I have dealt with many of our supervisors, and some employees, no one has given any favorable comment. The closest they have come is not saying anything bad, but they don't say anything good either, however they are upper management and they were involved in purchasing the program
I would advise you to run as fast as you can in the opposite direction. I have heard from someone else who knew I was having issues at work and when we had a chance to talk, I went into more detail of some of my issues. They shared with me that it took their company several years to get all the kinks out when they went with ADP. That is when I told them that is who we are with.

Scalability

True rating 0

Systems Integrated With

Payroll

Alternatives Considered

QuickBooksPOS

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Are you happy with ADP Workforce Now's feature set?

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

Would you buy ADP Workforce Now again?

Support Rating

You are beginning to ask the same questions over, just worded differently.

The last page asks if I want to be contacted. I would say yes if I thought it would do any good.

Likelihood to Recommend

I gave it a 1 because 0 was not an option. See my previous comments. If you don't ask the right question then you don't get the right answer. They will answer part of your question but not the whole question. They will not ask you questions to better understand what it is you are looking for. Some of their answers are very wordy but they don't tell you anything, or they don't make sense. For example an employee earns $17.00 an hour. Industry standard says there are 2080 hours in a year. So if you multiply 17 x 2080 you get 35,360 for their annual salary. But if you look at ADP they say the annual salary is 35,361.36. When I asked about it I got some runaround about Salaried and 86.67 per pay period that did not make any sense. To start with they are 2 different things. Yes they are both wages but one is based upon the year, not the hours worked within the year, and the other is based upon the number of hours worked.

ADP - Awfully Dumb Program

Overall Satisfaction with ADP Workforce Now