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Data, Analytics, and All in One HR functions
Updated October 18, 2021

Data, Analytics, and All in One HR functions

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use Workforce Now for our payroll, HR, and recruiting needs. It is how we implement performance reviews from managers to employees, manage time off, and how employees elect benefits. While Human Resources primarily uses ADP daily, our managers and employees use ADP for their pay and tax information, benefits and deduction information, organizational hierarchy, and our performance review cycle. ADP keeps all of our HR functions under one program, making it easy to implement our functions while also allowing space for employees to use self-service and find the information we have in ADP about benefits, pay, and policies.
  • Payroll Services are super easy to use and allows us to double check with previews.
  • Self-Service for employees benefit changes and open enrollment.
  • Data tracking, analytics, and reporting on all HR aspects and employee data along with the ability to make custom parameters and reports that suit our needs.
  • Imports for mass changes that allow me to use spreadsheets to implement mass changes quickly instead of updating each employee profile.
  • The homepage allows us a space to put important employee information like newsletters, major policy updates, and employee recognition. We also can imbed links to external resources like our benefit providers logins for employees who need to make claims etc.
  • View as a user needs to be improved so I can view all aspects of ADP as another user. Sometimes I cannot guide employees or managers through processes because their ADP setup, by nature of not allowed access and permissions, looks vastly different than mine. Also as I am not a "Manager" I have no idea what that potion of ADP looks like for guiding managers to implement goals or manage their team's PTO requests.
  • I wish the message center was searchable. Sometimes I need to find a specific message or notification and I have to filter and scroll to try and find it. I wish I could either search or flag/pin specific notifications I know I will need to refer back to later.
  • For recruiting, I wish the flow of the page was easier to work with. I spend a lot of time going back and forth between the requisitions and applications pages. I wish the applications page was always just a slide out of the requisition page-or that I could see more details of the requisition on the applications page.
  • ADP Workforce Now Performance Review Center is always lagging and doesn't load correctly.
  • Easy to use data and analytics to improve DE&I.
  • Comparing employee compensation all in one data center to assist in increases for those who are most out of market
  • Hired 10 people in 3 months and was able to track all onboarding and paperwork within ADP and setup standard onboarding programs for them to complete in ADP on their own time.
  • Fewer mistakes on Payroll as we can flag errors with the preview function. Sometimes it is an actual wrong number on our end and other times it helps us flag that we didn't take someone off of their "Leave" status yet so they received double payment for leave and then the hours they worked as they were actually back.
  • Pay profiles in ADP allow me to see employees' YTD accruals which assist in IRS compliance yearly for 401k, FSA, and HSA as our plan year runs differently than the IRS calendar year.
Everyone in our organization uses ADP. Right now HR gets the most usage, however, it is also essential for employees and managers to do time off, performance reviews, and personal information updates. Benefits administration is also used by all. Overall, even though the average employee is on ADP 2 times per week and I am on ADP essentially all day, it is still essential that they have access and use ADP. To improve further, I would love to be able to see our departments use ADP more for a project or goal tracking.
  • Healthcare Benefits-when employees need to adjust their healthcare benefits for a Life Event ADP allows us to properly track those changes and the benefits providers are automatically updated.
  • Tax information-Employees can get tax information that we might have in another ADP system that is not Workforce Now. However, Workforce now integrates with the outside tax and finance information in Smart Compliance and shows live updates to employees.
  • ADP Data Cloud is the absolute best. The easiest way is to see live analytics and live filters/adjustments instead of running reports over and over with small tweaks to compare.
All integrations have been relatively easy and in-depth in the sense that we rarely have a day where the integrations are not essential.
We integrate these two together to get the best usage from both. DataCloud in Workforce Now means that I can live filter, see, and compare analytics using data from Workforce Now. If I change an employee address in Workforce Now, DataCloud has that update immediately with the integration so I don't have to update everything twice in order to see the most up-to-date information.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Sometimes the ADP support team doesn't quite understand what issue I am trying to get across if it is more than a basic technical issue. They are always helpful, but sometimes busy and it can take time for matters to get resolved even if they are urgent. Overall, they have been able to fix every issue I have had, but the resolution can be a process.
Microsoft Teams, Microsoft 365 (formerly Office 365), Atlassian JIRA Align (formerly AgileCraft)
ADP is super useful as a way to manage all HR functionalities in one place. I love the reporting aspect with easy options to customize what you need. I wish it were easier to send out mass notifications to employees. I'd like to be able to push a custom message from HR through to all employees without having to necessarily use our emails or other services. ADP is great for self-service. My employees can elect and change some benefits all in one place in ADP and then on the back end the changes are made. Easier for them to do this than to log in to 4 separate benefit provider websites.

ADP Workforce Now Feature Ratings

7.4
Employee demographic data
10
Employment history
6
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
6
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
4
7.5
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
3
Benefit plan administration
10
Direct deposit files
9
Salary revision and increment management
6
Reimbursement management
7
8.5
Approval workflow
8
Balance details
9
Annual carry-forward and encashment
Not Rated
8.5
View and generate pay and benefit information
10
Update personal information
8
View company policy documentation
9
Employee recognition
7
Asset Management ()
Not Rated
7.0
Report builder
10
Pre-built reports
7
Ability to combine HR data with external data
4
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
6
Performance improvement plans
5
Review status tracking
7
Review reminders
8
Multiple review frequency
9
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
6.8
Corporate goal setting
8
Individual goal setting
7
Line-of sight-visibility
6
Performance tracking
6
5.7
Job Requisition Management
7
Company Website Posting
5
Publish to Social Media
4
Job Search Site Posting
4
Applicant Tracking
8
Notifications and Alerts
6