Item: ADP Workforce Now
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

I use it in HR mainly as an ATS. It does get used by the company as a whole for payroll, ATS, and data keeping/logging. The business problems it addresses are helping make simpler a hiring process where we can retain old and new applications all in one place. It also allows us to record performance and make any kind of changes to the status, title, and pay of employees. It really makes the HR position simpler.

Pros and Cons

Approval chains
ATS
Career sites
Employee tracking

Freezes sometimes.
Can be slow/laggy.
Updating the messages more frequently without having to click it to see if you have anything.

Return on Investment

Timely recruiting.
Weeding through candidates.
Data keeping on candidates and employees.

Scalability

I gave it a high rating because it has worked very well for me and I have been able to communicate it well to other members of the company. I did not rate it higher because I only have one perspective on the product and felt it inappropriate to rate strictly off of one perspective.

Systems Integrated With

Indeed
Career Site
Circa

Indeed has been a difficult ride, to say the least, but with it being the primary source of applicants, it has to be used. The career site has been very helpful and easy to use. The best is that it transfers information over so soon after being updated. Circa has not yielded much of anything for us, but the information transferred over well and accurately.

Alternatives Considered

Paycor

I have only used Paycor outside of ADP, but not from the human resources perspective. I was a regular employee there who used it to clock in and out, and check tax information. It was nice being able to easily access it over the phone rather than going to a computer as I was always moving in that job. ADP offers the same kind of simplicity.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Support Rating

I have only had one encounter using this feature and they were able to help explain why things transferring over to Indeed may not have worked. They let me know the process on ADPs end and it was useful information. They were also nice and relatable as we were able to implement humor in our conversation.

Other Software Used

Microsoft Excel, Paycor, Indeed Hiring Platform

Likelihood to Recommend

It is very good in a larger company but may be inappropriate in a small business where they are not constantly hiring and do not have too many employees. For a company with multiple locations, it makes transferring information for the hiring process easy and effective. I would really only recommend ADP to other larger, multi-location companies.

Employment Benefits

Overall Satisfaction with ADP Workforce Now