Item: ADP Workforce Now
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

ADP is our sole payroll provider. I was new to payroll in 2017, the transition was very smooth thanks to the wonderful support from our ADP sales and customer service center.
The employee portal is easy for my staff and I never hesitate a call to customer service no matter the scope of my question or concern.
ADP has helped to streamline the process in all aspects of the HR and Payroll I am responsible for.
I get solicitation of other payroll platforms, but have no desire or need to leave ADP WFN!

Pros and Cons

customer service is generally nice and helpful
I am able to customize reports specific to my needs with ease
so helpful to have chat and the bridge which eleviates the need to be on the phone for help

customer service needs to direct to the correct department as soon as they realize its not their expertise
customizing reports, step by step, to attempt on my own would be nice
validation tables are very confusing, would be great to have again, step by step inside that area to attempt to do on my own
Quick calc for a potential employee

Return on Investment

The positive impact has for sure been the support I personally recieved so the work flow was not disturbed

Scalability

I use ADP on a smaller scale so cant really rate

Systems Integrated With

none

Alternatives Considered

Paylocity

ADP had a better recording system, we switched over when our company was quite large an operating in several states. It made sense to make the move

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Support Rating

I am mostly greeted with kindness and understanding and knowledge

Likelihood to Recommend

Ease of use for payroll purposes has suited me well with my inexperience when I landed in this job.
We are a small not-for-profit org so all the bells and whistles and offers are 1) not affordable and 2) continuous emails and phone calls in relation to expanding my WFN is frustrating. I also often get a call soliciting ADP like we aren't yet customers. This is odd to me.

Help for the newby

Overall Satisfaction with ADP Workforce Now