Item: Ascentis (discontinued)
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use Ascentis for HR, Payroll, Benefits, Performance, and Recruiting. It addresses all HR functions that we need to perform on a day to day basis.

Pros and Cons

They have a lot of trainings to help with support of their products.
They give a point person to go to for help with the different products.
Customer service reps are always friendly and try to solve whatever questions arise.

Would be nice if products could be more company-specific and not generalized to everyone
Sometimes it takes a long time to get an answer to a technical question with the software.

Return on Investment

No Impact either way - necessity to conduct HR protocols

Alternatives Considered

ADP Workforce Now

Support Rating

Ascentis takes a bit of getting used to in comparison to other payroll support systems. But, once you get the ins and outs of the program, it is quite easy to navigate.

Key Insights

Do you think Ascentis (discontinued) delivers good value for the price?

Yes

Are you happy with Ascentis (discontinued)'s feature set?

Yes

Did Ascentis (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Ascentis (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy Ascentis (discontinued) again?

Yes

Usability

If you use it daily, it is very easy to use. But, for managers who use it sparingly or a few times a year, they may have more difficulty remembering exactly how to do certain aspects.

Likelihood to Recommend

Ascentis has all the capabilities and functionality to complete all HR-related functions for any business. I do not see any reason why it would not be useful or helpful if looking for HR modules.

Ascentis for Payroll

Overall Satisfaction with Ascentis