Atera at is best!!!
March 22, 2021
Atera at is best!!!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
We currently use Atera to manage our MSP services and contracts. It helps us to manage and monitor what goes on with our clients and their devices.
We are able to manage our technicians and tickets more efficiently. The customer is always aware [of] what is going on and up to date with their tickets. It's patch management made simple.
- Tickets
- Remote Support
- Contracts
- Monitoring
- Mobile app features (support for contracts)
- Mobile app features (support for Rich Text in Ticket area)
- Mobile app features (ability to manage contacts)
- Mobile and Web (better support for printing)
- Lower cost (Human Resources).
- Efficient management of customer support.
- Increased monitoring & management.
- SolarWinds Web Help Desk (WHD)
It is a full Service Desk system as opposed to SolarWinds WHD.
Efficient SLA tracking, reporting, device notifications and help desk management.
Reduced SLA cost and reduced remote management cost for customers.