Good product. Always getting better.
March 22, 2021

Good product. Always getting better.

Allen Ball | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

I use Atera as the main RMM and help desk product for my customers. Atera helps me keep support emails separate from my main emails as well as manage customers' PC's. I also use it to remote access customers' PC's when they have problems (as well as using the link to ConnectWise Control).


  • Adding new features - Product is always evolving.
  • Licensing - Per technician, not device
  • Help Desk - Allows me to keep up to date with support requests.


  • Not as many features as some similar products, but they are catching up.
  • Saves me a lot of time.
  • Easy to check status of PC's. Only monitored servers before.
I tried Synco, but did not like the setup and was going to be a pain to move RMM. Glad I stayed as Atera got a lot better since I looked.
Most of the info I need on one site/console. I look more professional now than when I didn't use [it].
Started to do things I didn't do before as is included. Not used the billing yet, but other parts helped me expand and look more professional.
Small MSPs with multiple clients.

Atera Feature Ratings

Remote monitoring
Network device monitoring
Patch Management
Policy-based automation


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