Good product. Always getting better.
March 22, 2021

Good product. Always getting better.

Allen Ball | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

I use Atera as the main RMM and help desk product for my customers. Atera helps me keep support emails separate from my main emails as well as manage customers' PC's. I also use it to remote access customers' PC's when they have problems (as well as using the link to ConnectWise Control).

Pros

  • Adding new features - Product is always evolving.
  • Licensing - Per technician, not device
  • Help Desk - Allows me to keep up to date with support requests.

Cons

  • Not as many features as some similar products, but they are catching up.
  • Saves me a lot of time.
  • Easy to check status of PC's. Only monitored servers before.
I tried Synco, but did not like the setup and was going to be a pain to move RMM. Glad I stayed as Atera got a lot better since I looked.
Most of the info I need on one site/console. I look more professional now than when I didn't use [it].
Started to do things I didn't do before as is included. Not used the billing yet, but other parts helped me expand and look more professional.
Small MSPs with multiple clients.

Atera Feature Ratings

Remote monitoring
8
Network device monitoring
3
Patch Management
7
Policy-based automation
5

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