One-Stop Atera
September 23, 2021
One-Stop Atera
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
We use Atera to manage multiple clients and their devices. We use it to manage alerts and to create tickets to manage time to complete the repair or fix. We also use it to manage updates, security, software, patches, etc.
- Alert management
- Patch management with scripts
- Time management for technicians to resolve tickets
- Device filters
- Atera is a big help monitoring and managing devices in a client's network
- Just need to cut down on the number of alert the system generates in my own configuration settings
- Require an easy way to be notified if a new device connects to the network even if the device does not have an agent installed
- N-able MSP Manager (formerly Solarwinds MSP Manager)
Expensive
We have been able to address issues proactively before the user realizes that they have a problem. We have been able to advise them on the possible issue and resolve it before it becomes a major problem.
We have been able to implement processes and SLAs at pricing that suits our different clients.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
Yes
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes