Atera is a phenomenal All-In-One IT Solution
June 26, 2023
Atera is a phenomenal All-In-One IT Solution
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
We use Atera for numerous use cases. With Atera, we are able to provide remote support, install software for our users, push out updates, and makes managing all of our systems significantly easier and efficient.
- Very user friendly interface that makes it easy to work with.
- Integrates 3rd party services very well.
- Makes assisting end users easy and efficient.
- Folder management could be a little better. On some pages the folders are listed alphabetically and in others they are listed in the order of creation.
- Would be nice to have the ability to customize the appearance of our customer ticket portal site.
- We need a way to create a report that shows total ticket resolution times across all tickets and also on a per technician basis.
- Time is money, and Atera has saved us a significant amount of time in supporting our customers. Before Atera, we would have to walk to the office of where the issue is to be able to fix even the most simple of tasks. And more often than not, it would actually take more time to walk to/from these locations that it took to resolve the issue itself. Now, with the ability of remote support, we can easily jump into a computer and resolve the issue instantly.
- Atera has also helped us to save money through the integration of Emsisoft Antivirus. Previously we would have to buy a set number of licenses for all of our devices upfront for a whole year, whether we used that many or not. Now with the integration of Emsisoft, we now only have to pay $1 per install per month. We have recently implemented this at our site so we have not been able to determine the exact amount of money saved, but at this rate it is looking like we will be saving thousands!
The main thing we use Atera for is the remote management of our systems. We are an in-house IT Team, so we are only supporting our site. But even with that we have seen a significant increase in productivity for being able to provide customer support. We have even been considering implementing Atera at some of our associate locations once their current support system contracts are over.
ManageEngine is used in some of our outlying locations, and it was just not an enjoyable experience. The interface was confusing and not intuitive. It took more time to figure out how to get something accomplished in ManageEngine to even start helping someone, whereas with Atera it was very easy to just jump right in and get problems resolved.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
Yes
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes