Atera Keeps Our Business On Track

We use Atera to manage credentials, remotely access, and keep contact information for the companies we work with. We also use it to track and solve problem tickets that come in from these companies.

It does a great job of keeping all of our contacts organized, allowing our team to access passwords and other credentials we need to help our clients. It's a one stop database and ticket solution for us for both small firms and larger ones we work with. Having ready access to the credentials alone would be useful, but combining it with the other information it can store for us and the built in remote access tools takes it to the next level.

Keeping all of these things in one place increases really helps our workflow go smoothly. Having remote access and the credentials then needed during the remote access in one place and easily organized is incredibly useful. The organization of a company in Atera has allowed us to easily change and update when things move around on their end or people promote or change positions. Having access to everything under one umbrella also simplifies security for the information instead of requiring multiple logins to get just one extra piece of information.