SafetySmartGear.com on BigCommerce
Software Version
Enterprise
Overall Satisfaction with BigCommerce
We utilize BigCommerce (BC) as our web platform. I do the overwhelming majority of product development and maintenance across 2000+ product pages with tens of thousands of SKUs. We have a sales staff that enters in large quantity, printing and phone orders. My biggest issue with BC is that we are unable to utilize SQL database which makes exporting/importing a bit more involved than it needs to be. Product and SKU development is excellent however. We came from Volusion, so I've noticed that I can generate far more product pages and SKUs on BC. However, not having the SQL behind this obviously is the trade off.
- Product Page/SKU Development
- Built-In Facets
- Order Statuses are Easy to Read/Respond
- Tracking Shipments
- Plug-Ins
- We've had issues with ShipperHQ and hope that there are more options in the future
- Page Load Speed
- Lack of Shipping Plug-In Solutions other than ShipperHQ
- Our conversion has improved, which is always a plus
- Streamlined product development has been huge for me
- We have a decreased AOV, however we're reaching more users
- The high cost of operating has effected our ROI
$1 to $10 million
I'm really not sure. I always thought that what was baked into BC wasn't up for modification concerning open API. I know we're currently taking a beating on SEO via Google Reviews - we're getting hit for products that don't have reviews (1600+ pages flagged), so that's not the best integration at the moment.