Overall Satisfaction with BigCommerce
We use Big Commerce as our primary eCommerce platform for three websites. One is B2B and the other two are B2C. We are a gift manufacturer and sell only in the US.
- The startup was very fast: we migrated from Demandware to BigCommerce and it was a fairly quick (4 months) process for our 5600 SKU catalog.
- The process of onboarding new SKUs is very easy which is good because we churn about 2000 new SKUs in and out each year.
- The system has a very simple back end so we don't require a lot of development hours as we did with Demandware
- Page load speed is terrible: very low SEO scores as a result.
- If you have anything out of the ordinary as in multiple promos running simultaneously on a tiered pricing structure it can't handle it.
- No ability to override their site map which is automatically created via the system, this results in poor SEO as we have had a number of site map errors with Google due to this.
- Many Google Search console errors are thrown because of how they hard code in the robot txt and do not allow users to remove that code.
- In general, not very SEO friendly.
- It reduced our cost of doing business due to the lower maintenance and development costs
- It allowed us to go to market quickly and efficiently.
- It has not allowed us to optimize our SEO or improve our page load speed to an optimal level.
As we have grown, it is getting increasingly difficult to make the improvements needed to increase our traffic because of its inability to address SEO optimization issues.
- Salesforce Commerce Cloud, Kibo eCommerce (formerly Mozu), Shopify Plus and Magento Commerce Cloud (formerly Magento)
If they are a consumer only business and don't have a ton of SKUs its great, low maintenance. If you fall outside that box, however, it's not very flexible and their support staff doesn't really have an answer because they'd prefer you just stay inside the box.