BigCommerce for the Little Company
November 05, 2019
BigCommerce for the Little Company
Score 10 out of 10
Vetted Review
Verified User
Software Version
Standard
Overall Satisfaction with BigCommerce
We use it as a team to keep track of and process orders. We communicate with our customers through the system so that the notes are attached to the each order. We can make separate interdepartmental notes so that multiple people can seamlessly work on each case. We can see what type of shipping they requested, all the customer information we need on the same screen.
- It organizes orders in an easy to find/follow format, providing all the information you need on the same screen.
- It helps assist with workflow communication when multiple people are working on the same order.
- It's easy to search for past orders.
- It's intuitive to use.
- We have many variations on each of our numerous products, and we are not limited here. It's easy to integrate with our website.
- Notifications that an order has a new note could be more prominent and visible. People have to remember to check the notes.
- It would be nice if you could process refunds for Braintree etc direct from the Orders page, or if you still had to manually refund them from your secondary payment sources, if BigCommerce could be updated without having to do it manually there as well.
- I don't like the frequency of the need to enter manual verification codes into our computers and our employee computers to use the site.
- I spend far less time coaching customers through a sale. They find the item on our site and purchase it, no problem.
- My employees ask fewer questions because they can find the answers they are looking for in the notes for the order.
- Our website is intuitive and easy to use, even on mobile.
$20,000 to $100,000
This is not the area of BigCommerce I am well versed in. Someone else designed our site's appearance, my partner entered the information for each product, and I mainly use BigCommerce's Orders page to oversee shipping and product fulfillment. I wouldn't want to comment on something for which I don't have a clear answer.
Squarespace did not have the ability to host our entire product line with all the necessary variations and options. As such, we had to go with a platform that could grow with us. BigCommerce did just that. It was easy to integrate, has been easy to use, and we are happy with our decision.