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Great for a first e-commerce website
November 18, 2019

Great for a first e-commerce website

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Software Version

Pro

Overall Satisfaction with BigCommerce

BigCommerce is used to drive our online sales as well as provide brand awareness for our 15 retail stores. It provides real time inventory to our customers and helps them make informed decisions.
  • User Friendly - Easy to learn for new users.
  • Promotions - Easy to launch and manage website promotions.
  • Integration - Can be integrated with ERP platforms.
  • Speed - During peak times BigCommerce sites are slower than comparable platforms. Even when fully optimized, they are slow. The sample stores fall into the same speed category. It's embarrassing.
  • Source Code Files - Having limited access to files makes it harder to customize and optimize. We need access for the .htaccess file.
  • App Store - It is lacking compared to OpenCart.
  • Provides an avenue for customers to purchase online.
$1 to $10 million
It is very slow with any reasonable number of users on the website at the same time. Peak loading times often exceed 20 seconds and drop below 6 during the evenings. Even when utilizing external resources like Cloudflare, this cannot be improved. This is what limits the platform to small businesses.
Limited available integrations (off the shelf). API integration is limited when compared to OpenCart.
BigCommerce was the platform our company already used when I joined - we will likely transition to a new platform. Shopify is faster, OpenCart is more scalable.
Great for companies just starting in the e-commerce world. Great for a first platform but I would not recommend it to large volume e-commerce retailers. It is ideal for 10 or less customers on a website at the same time.
BigCommerce has limited customization and ability. Not recommended for customers looking to upgrade from an existing platform like Shopify or OpenCart. Also it does not have any multi-store capability.

BigCommerce Feature Ratings

7.1
Product catalog & listings
8
Product management
9
Bulk product upload
10
Branding
8
Mobile storefront
1
Product variations
8
Website integration
8
Visual customization
7
CMS
5
7.0
Abandoned cart recovery
10
Checkout user experience
4
10.0
eCommerce security
10
6.3
Promotions & discounts
9
Personalized recommendations
5
SEO
5
5.8
Order processing
8
Inventory management
5
Shipping
9
Custom functionality
1