You shouldn't do business without them!
March 31, 2023
You shouldn't do business without them!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Birdeye
We rely heavily on Birdeye for customer reviews. It makes it so easy for customers to automatically get a review request via text after their services are completed, and then we're able to collect those valuable reviews so easily! In this day and age, reviews are everything, and we take our reviews seriously. We're able to commend employees for positive reviews, and be proactive about reviews that reveal an issue. Honestly, for a company of our size, there's no other way to manage review gathering aside from Birdeye.
- Text message review requests
- User interface that is intuitive and easy to navigate
- One stop shop for review gathering
- Customer service was fast and efficient for end user
- Issue resolution when they first come up
- Price point
- constantly updating with new functionality
- Dramatically increased number of reviews
- Made it so easy to collect reviews
- Made it easy to spot and deal with negative reviews
Do you think Birdeye delivers good value for the price?
Yes
Are you happy with Birdeye's feature set?
Yes
Did Birdeye live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Birdeye go as expected?
I wasn't involved with the implementation phase
Would you buy Birdeye again?
Yes