NXT has potential to be great but it needs to figure out its relationship to the RE database before I will recommend it.
December 08, 2022
NXT has potential to be great but it needs to figure out its relationship to the RE database before I will recommend it.
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Blackbaud Raiser's Edge NXT
- search for constituents
- allow contact updating
- visualize reports
- research constituents by various demographics
- In my experience, we have had multiple instances of information being incorrect, outdated, or incomplete within NXT, which is a shame because I do like the platform but blackbaud doesn't seem to have reliable data management between platforms/databases
- We have issues with names, addresses, phone, and relationships being changed without notification and we don't become aware until it's too late (i.e.. we send mail to someone who has been deceased for 5 years, address mailings and giving to couples that have long separated, a child has their parent for a spouse, etc...)
- The recurring issue is that NXT doesn't have the same functionality and reporting capabilities as RE database so, unfortunately, we have little faith with the output of information on NXT beyond basic notes, activities, and salutations.
- Reports
- Contact Information
- Communications/Online Express
- Giving forms
- We have lost money sending mail to incorrect addresses
- We have received angry calls from donors who's gifts have errors (dates, amounts, coding, constituent, etc...)
- We frequently hear that households aren't receiving our communications through online express even though it says they are.
- Online Training
I thought Salesforce was annoying but it NEVER crashed like BB frequently does, SF data was reliable and easily managed. SF had a centralized database that we trusted, not 2 similar yet not wholly connected databases like RE and NXT. I would prefer to return to SF since I know the information will be valid and reliable.
Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?
No
Are you happy with Blackbaud Raiser's Edge NXT's feature set?
No
Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?
No
Did implementation of Blackbaud Raiser's Edge NXT go as expected?
I wasn't involved with the implementation phase
Would you buy Blackbaud Raiser's Edge NXT again?
No