Great Solutions for Customer Data and Management
October 01, 2021

Great Solutions for Customer Data and Management

Cosmin Pleșoiu | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Bloomreach Engagement

Our company is using [the] Exponea product from Bloomreach [Engagement]. We are using Exponea for: campaign scenarios, push notifications, analyses, funnels, displaying different web layers to customers, targeting the customers by segments, [and] setting up different sales dashboards. Also, we [have] several integrations with Exponea: Facebook Ads, Google Ads, Facebook Lead Ads, Mailgun, and others.
  • Gathering customer behavior
  • Complex and great analyses
  • Targeting specific customers
  • Product recommendations
  • Surveys
  • Unique events and deduplication
  • Increased revenue
  • Increased CR
  • Increased transactions
It helps us in the process of reengaging customers [and] makes the segmentation so much easier. It offers a large perspective of building analyses or customer funnels.
Great and fast support. They will always help you solve your issues/problems.
[Bloomreach Engagement] Exponea took about 2-3 months to be implemented and running with all the necessary events.

Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?

Yes

Are you happy with Bloomreach Commerce Experience Cloud's feature set?

Yes

Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?

Yes

Did implementation of Bloomreach Commerce Experience Cloud go as expected?

Yes

Would you buy Bloomreach Commerce Experience Cloud again?

Yes

Bloomreach Engagement (Exponea) can be used for targeting a specific customer segment, for example, customers that bought perfumes in the last 3 months - this will help you make complex and more efficient campaigns. Also, you can make recurring campaigns, for example, abandoned cart campaigns [to] reengage customers who left your website.