Solid video conferencing tools for bringing remote teams together
Mike Galyen | TrustRadius Reviewer
January 20, 2020

Solid video conferencing tools for bringing remote teams together

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with BlueJeans

BlueJeans is a tool utilized across the Expedia Group team globally. With large distributed teams, effective remote communication is critical and BlueJeans is used at the team level, for cross-team purposes, for large and recurring employee meetings and for company-wide meetings. BlueJeans provides video, audio and screen sharing capabilities which are useful for any situation where meeting attendees are in different physical locations.
  • For larger meetings, BlueJeans does a great job of handling active speakers and bringing their video to the forefront while they are speaking. This goes a long way toward bringing all employees to the table in a meeting setting and makes it easy for participants to follow the flow of the meeting, especially in event format meetings with hundreds of participants.
  • BlueJeans does a good job of calendar integration making it easy to add/create single or recurring meeting invites with an associated BlueJeans meeting within the invite so all attendees are able to manage and join meetings with ease.
  • Reliability is the biggest challenge I see with BlueJeans. There are times when BlueJeans seems to handle the demands of a big company seamlessly, but then there are other times when BlueJeans runs into issues that I've seen affect entire offices for extended periods of time which creates a challenge for the teams who depend on BlueJeans to effectively run their remote meetings. While in the grand scheme of things, these outages have been few and far between, when they happen people aren't able to start their BlueJeans meetings and have to scramble for an alternate way to meet (while attendees are simultaneously having issues trying to dial into the BlueJeans meeting).
  • Aside from the occasional outage, the quality of the video and audio is pretty solid. With variables that are likely outside of the BlueJeans product (office connectivity, bandwidth issues, internal routing) there are times where BlueJeans would either lag or echo which would either impact the output for the host of the meeting (who likely has a room full of participants) or multiple attendees. It would be great to see BlueJeans enhance their packet handling in these cases to prioritize audio over video (and perhaps auto-adjust video quality when there are bandwidth issues).
  • Meeting effectiveness and efficiency
  • Optimized team relationships and dynamics due to regular face-to-face interactions
I've been a presenter and active participant in numerous BlueJeans events. We used BlueJeans events for our monthly product reviews where product leaders and teams would present to the entire company over the course of 2-3 days. These events included presenters and speakers often located across the globe with rich presentations of content including live demos, slides and more. Audience members were able to actively view and participate in the meetings including live questions which BlueJeans enabled with it's prioritized speaker panel. We ended up augmenting BlueJeans with a separate tool for "queuing questions" where participants could submit questions and they could be voted up by other participants which presenting teams would then address throughout their presentation (this was more efficient than trying to manage on-the-fly questions from hundreds of participants). We evolved to have designated moderators who were fantastic at leveraging BlueJeans for our needs and handling all the remote participants. Expedia Group also used BlueJeans for large format events including Town Hall meetings which were effective at bringing all the teams together on a regular basis.
BlueJeans Rooms is an interesting feature where each BlueJeans user could have their own designated room which would make it easy for people to just say "join my room" with an easy-to-remember meeting ID (or URL). This is a feature I didn't use often because the rooms are time-bound, meaning anyone with the meeting ID or url could join at any time. Many of the meetings I ran had widely distributed audiences and different stakeholders and those meetings were time-bound, meaning that when one meeting ended I would need to start another meeting with different participants. The BlueJeans Rooms feature would make it hard to control who was in your meeting room at any given time and in many cases you might have meetings in progress that weren't relevant or appropriate for others to join. I do think there are other uses of the BlueJeans Rooms feature which could be useful (such as "War Rooms" for product launches, customer events, etc.) but it's not something that I saw utilized much at Expedia.
Most of the video conferencing tools are evolving with similar feature sets. BlueJeans stands out to me for the scale at which it has been able to handle. From 1:1 meetings to large company-wide events, BlueJeans has been solid in terms of bringing people together and facilitating interaction between remote participants.
BlueJeans is a great collaboration tool for remote teams, both large and small. With solid video, audio and screen sharing tools it brings teams together for face-to-face dialogue which is crucial for running effective meetings and active participation with all attendees. I've experienced BlueJeans handling the demands of large scale company events including our monthly product reviews (attended by hundreds of employees) and company-wide meetings (Town Halls, etc.). It's used daily by most everyone at the company whether they are running meetings and/or attending and participating in other meetings.

BlueJeans Feature Ratings

High quality audio
9
High quality video
9
Low bandwidth requirements
7
Mobile support
8
Desktop sharing
9
Whiteboards
7
Calendar integration
10
Meeting initiation
10
Integrates with social media
7
Record meetings / events
9
Slideshows
10
Live chat
9
Audience polling
9
Q&A
8
User authentication
9
Participant roles & permissions
9
Confidential attendee list
9