Bomgar is your remote support tool answer

I use to use my own TeamViewer account for remote support, because PCAnywhere was so bad. We finally got Bomgar and that’s all I use to support my clients out in the field. I can start support sessions from anywhere on my iPhone and transfer it to my queue when I get back to my desk. What I really love doing is when I am working on someone’s system instead sitting at their computer to finish, I start a session with my phone and carry it back to my desk and complete my work from there.