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Great Value & Support. The Best Money We Spend to Support our Digital Marketing Efforts.
February 26, 2022

Great Value & Support. The Best Money We Spend to Support our Digital Marketing Efforts.

Jon Bowers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with BrightEdge

Forthea uses BrightEdge as the backbone of everything that we do for SEO, including both client services and sales. The tool itself is flawless. BrightEdge allows us to gain insights and efficiencies that benefit both the agency and our clients. I initially implemented BrightEdge at another agency, where we went through a rigorous review of a handful of SEO platforms. There really was no comparison, and the decision was an easy one. It provided so much value that convincing the decision-makers at Forthea to implement was a no-brainer, and our entire staff sings its praises daily. Past the platform, I consider our peers at BrightEdge to be an important part of our team. They are skilled, responsive, and provide thought leadership on all things SEO. I don't believe it's possible to be happier with the investment in the platform and the partnership with the BrightEdge team.
  • SERP ranking tracking
  • Keyword analysis
  • Report customization
  • Improved results for and retention of clients.
  • Insights and analysis for all sales efforts.
  • Thought leadership on recent SEO changes and/or issues.
BrightEdge isn't cheap, and I've found that to be the biggest issue when compared to other platforms. That said, when you really dig into the features and benefits, it is the best value. It's the most comprehensive solution available. Aside from platform efficacy, the support and training from the BrightEdge team is an invaluable asset that really solidifies the value you get with BrightEdge.

Do you think BrightEdge delivers good value for the price?

Yes

Are you happy with BrightEdge's feature set?

Yes

Did BrightEdge live up to sales and marketing promises?

Yes

Did implementation of BrightEdge go as expected?

Yes

Would you buy BrightEdge again?

Yes

BrightEdge is a great tool for SEO analysis, specifically in regard to SERP ranking tracking, keyword analysis, competitive analysis, and task management. More so, the platform is constantly improving, and the BrightEdge team supports each of these initiatives with comprehensive training; on top of the regular meetings, we have to explore ways to use the platform better. It really is a partnership more than a platform.

BrightEdge Feature Ratings

SEO
8.3
Keyword analysis
10
Backlink management
6
SERP ranking tracking
10
Page grader
7
Competitive analysis
10
Site audit / diagnostics
8
Site recommendations
8
Task management
7
SEO Channels
8.5
Local SEO
9
Social SEO
7
Mobile SEO
9
Global SEO
9
SEO Platform & Account Management
9.0
Multi-domain support
9
Integration with web analytics tools
9

BrightEdge Support

This is a area where the BrightEdge team really shines. Their commitment to training and product support is unmatched not only for SEO platforms, but life in general. I often find myself wishing my internet provide and similar would go to BrightEdge for training on support and attitude. I would rank them an 11 if I could.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, we did not purchase premium support.
Given how good the support and training is by default, I can't imagine what it
would entail.
We often use business development accounts to get a better look at potential clients site metrics and the competitive environment. Each time I've requested an account it has been set up within 10-15 minutes. It is such a help when it comes to getting meaningful insights for a potential client.