Overall Satisfaction with Brightpearl
Used across the organization as our accounting platform and is connected to our websites via Magento
- Handles large customer base
- Commission reports
- Handles large number of SKUs
- Wish address would automatically transfer when collegues are added
- Some accounting reports are difficult to pull
- Need to be able to make inventory adjustments for multiple SKUs at a time
- Allow us to DELETE collegues
- Negative is orders take longer to process
- Negative is it takes longer to make inventory adjustments
- Positive is the cost is much more competitive and needed for a company of our size
- Negative is it doesn't interface as well with websites/ecomm sales
Bright Pearl is not as efficient or seamless. We have to also connect directly to our web host and a third party shipping so orders take longer to process. Also since we have to full, save and bill, there is opportunity for error/missed steps.
Using Brightpearl
3 - CFO, Vice President sales and marketing, Customer service
1 - The CFO implemented Bright Pearl and manages any issues with the staff
- Accounting
- processing orders
- inventory control
- client base and sales details.
- email blasts
- nothing beyond what we needed and expected
Evaluating Brightpearl and Competitors
- Price
- Product Usability
- Third-party Reviews
Product usability is the most important. Efficiency is key to the success of any business
I wouldn't change anything. We feel Bright Pearl is a great product for the parameters we have at hand.
Brightpearl Implementation
- Implemented in-house
Change management was minimal
- Too many Collegues for each contact we imported
- Many items had to be manually input
- interfacing with a third party for shipping was a challenge
- finding a new web host to interface was also very time consuming during the implementation
Brightpearl Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - We paid for the first year and now don't feel there is enough of a need to do so.
When we had the Gold service we were extremely pleased. They were very responsive.
Using Brightpearl
Pros | Cons |
---|---|
Like to use Easy to use Technical support not required Well integrated Consistent Quick to learn | None |
- setting up items
- setting up intial customers
- running inventory reports
- fulfilling orders requires too many steps
- must use another program for shipping
Yes, but I don't use it