Great product at a great price
August 09, 2023

Great product at a great price

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center
  • b-hive Communicator

Overall Satisfaction with Broadvoice

Broadvoice is our primary voice and video communication tool. We use it regularly for video links (replacing Zoom), make outbound calls, receive inbound calls and retrieve voice mail. Our primary number goes directly to the Broadvoice system.
  • Great video quality- appearance and speed
  • Allows our phone calls to go to voice mail without disrupting us
  • Makes outbound calls easy.
  • Starting a meeting takes one too many clicks (or maybe I just don't know how to use it best).
  • Integration with my calendar (Outlook) would be nice, but that may also be my ignorance.
  • Video
  • Voicemail
  • Outbound calls
  • We definitely spend less on total communications with no loss of function or quality!

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Great for video especially. The link is easy to use and doesn't require folks to install an app to their computer when used in a browser.

Broadvoice Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
9
Call recording
9
Call park
Not Rated
Call screening
Not Rated
Message alerts
8
Business SMS/External Messaging
Not Rated
Online Fax
10
Voicemail Transcription
Not Rated
Mobile app for iOS
8
Mobile app for Android
Not Rated
High quality audio
10
High quality video
10
Calendar integration
Not Rated
Meeting initiation
8
Record meetings / events
Not Rated
Desktop sharing
10
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated