Broadvoice is Fantastic and User Friendly!
November 06, 2023

Broadvoice is Fantastic and User Friendly!

Jonas Martinez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Sip Trunking
  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use Broadvoice to host cellular numbers for 24 of our self storage locations. I've implemented different routing protocols to achieve the ultimate goal of having all of our numbers under a single SIP trunk. It has simplified communications and goes hand in hand with our PBX system we use to manage, route, forward extensions, etc.
  • Cloud Management
  • Call Routing
  • Phone number implementation
  • Call Recording Management
  • Overall UI of the web interface
  • More graphs/data on incoming and outgoing calls
  • Better notification/alert systems
  • PCI Compliance
  • Protection of Data
  • HR Casing
Broadvoice is its only type of management, in particular cellular. Connectwise is specific to remoting into a certain device, can see the status i.e online/offline. But they both do their own jobs in their own way, successfully.

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

It's a great company to choose if you have a single company managing 24 locations each with their own unique phone number. It is easy to manage as an IT Manager if you have all phone numbers implemented by Broadvoice as opposed to other cellular providers.

Broadvoice Feature Ratings

Hosted PBX
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Voicemail Transcription
10
High quality audio
10
High quality video
10
User authentication
10
Participant roles & permissions
10
Centralized communications management
10