New User!
April 22, 2024

New User!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Broadvoice

Our non-profit organization replaced our ancient phone service with Broadvoice --- our new cloud-based system!

Pros

  • Easy Voice Greeting Setup
  • User Friendly
  • Multiple Options for more efficiency

Cons

  • Phone History could be easier to access on the display instead of having to press other buttons to get there...
  • Buttons could be a different color other than the base color being BLACk - i work for an org for the legally BLIND and the numbers are too hard to see/read...
  • We just installed the system - don't have ROI numbers at this time...
Recommended by our IT company...I was not involved in the selection process.

Do you think Broadvoice | GoContact delivers good value for the price?

Not sure

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice | GoContact go as expected?

I wasn't involved with the implementation phase

Would you buy Broadvoice | GoContact again?

Yes

Broadvoice is an excellent option for businesses desiring to streamline their phone system using a cloud-based solution.

Broadvoice | GoContact Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
9
Answering rules
9
Call recording
9
Call park
9
Call screening
9
Message alerts
10
Online Fax
7
Voicemail Transcription
9
Mobile app for iOS
9
Mobile app for Android
Not Rated
High quality audio
8
High quality video
8
Calendar integration
8
Meeting initiation
8
Record meetings / events
8
Desktop sharing
9
Participant roles & permissions
Not Rated
Centralized communications management
8
Team messaging
8
Team document sharing
8

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