Great Support!
October 22, 2023

Great Support!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with CaptivateIQ

CaptivateIQ is used at my company to manage our Sales Compensation. CaptivateIQ addresses the issue of reps being able to see all of their commissions in detail in a timely manner.
  • Easy to manipulate
  • Quick to upload
  • Very similar to Excel formulas
  • the system does not inherently do Effective dating well in my opinion - you have to build that in yourself in my experience.
  • I've found there are not pre-set up templates for the reps
  • the formulas are sometimes not easy to follow as they are close to Excel formulas but not always exact in my opinion.
Support has been fantastic - they are always very quick to respond and have ideas for fixes. I would recommend this support team to anyone considering CaptivateIQ 100%!

Do you think CaptivateIQ delivers good value for the price?

Yes

Are you happy with CaptivateIQ's feature set?

Yes

Did CaptivateIQ live up to sales and marketing promises?

Yes

Did implementation of CaptivateIQ go as expected?

Yes

Would you buy CaptivateIQ again?

Yes

In my opinion, CaptivateIQ is a great tool if your plans don't change throughout a fiscal year, it is also great if you do not have a need for effective dating I believe. If your plans are overly complicated the way mine are then this tool is not great in my opinion. Additionally not great if you want to show many details because the templates become a bit disjointed with too much information in my opinion.

CaptivateIQ Feature Ratings

Sales compensation plan creation
Not Rated
Complex sales crediting
5
Sales compensation process automation
10
Incentive auditing/regulation compliance
7
Sales compensation dashboards & forecasting
Not Rated
Incentive modeling
Not Rated
Agile incentive strategy
Not Rated
ICM mobile visibility
10